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February 2024 by Soohyun Kim
The bankers in the offices exhibit professionalism and courtesy, providing a pleasant experience. However, the hosting employee displayed immaturity and rudeness, adopting a condescending and uncommunicative demeanor.
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December 2023 by susan smith
The guy behind the counter taking my money ask alot of personal questions made me feel uncomfortable
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November 2023 by Jennifer Spencer
Don't waist your gas, time, or energy!!! After my account of 20yrs being a WOMAN, Independent Contractor was hacked for the umpteenth Time,,I'm done with them. Not only do they not issue a temporary debit card anymore,,they told me at 3am Oct 1st being stranded in Greenville,AL at a Circle K because someone hacked my account yet again without there Fraud department catching it,,once again me. I have used there banking App every since it came out many many years ago, yet not one banker in Alabama, Georgia, and 4 different branches in Greensboro, and Reidsville,,IM DONE,,ALL I WANT IS HELP, BUT IM Treated like trash after 20years... Every single brand I've walked into in under 2 weeks of traveling all over for work has had a long line of people,,one rude Tellar , and 3-4 bankers screwing off, eating, talking on their phones, or computer.,, nobody can help me nobody can explain why the app is not working even though I constantly refresh it I even deleted it. Since I finally received my new debit card in the mail on October 13th around 3pm, my Wells Fargo business credit card was also hacked, so now I can't use my APP for anything, I'm locked out, and no BANKER WILL EXPLAIN, HELP, OR LISTEN TO A WOMAN!!!!
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November 2022 by D Harris
Bernard is a very pleasant person to talk to and is willing to help customers . Great man , he deserves a promotion immediately.
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August 2022 by B Vibe
if you are considering a institution for your financial needs, and you would like to have good customer service, you might want to go elsewhere. I banked with them for over 9yrs and never really needed anything outside of the realm the usual, Until I had fraudulent charges on my account. I went to two of thier branches, the first was polite and professional, but explained they were short staffed, and I'd need to come back later that day, no big deal I would just go to another branch. The south church street branch. I spoke with a young lady banker who instantly tried to resist helping me because there was literally one person ahead of me that was opening an account and I said I'd wait because I wanted to deal with a person. While waiting another manager banker came and again tried to pass me off on an 800 number to get me out of there. I asked him, could he not help me, and again he attempted to pass me off on a 800 number, offering me no service because they were "understaffed" It was around 11:30, I felt it might have been close to lunch time for them and that’s where the reluctance came in perhaps? In short if you want service in times of uncertainty or theft, bank with a different bank that has adequate staff, and maybe some that give a rip. Almost ten years with these guys and this is the treatment I receive, maybe this helps someone.
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July 2022 by Bryan A.
if you are considering a institution for your financial needs, and you would like to have good customer service, you might want to go elsewhere. I banked with them for over 9yrs and never really needed anything outside of the realm the usual, Until I had fraudulent charges on my account. I went to two of thier branches, the first was polite and professional, but explained they were short staffed, and I'd need to come back later that day, no big deal I would just go to another branch. The south church street branch. I spoke with a young lady banker who instantly tried to resist helping me because there was literally one person ahead of me that was opening an account and I said I'd wait because I wanted to deal with a person. While waiting another manager banker came and again tried to pass me off on an 800 number to get me out of there. I asked him, could he not help me, and again he attempted to pass me off on a 800 number, offering me no service because they were "understaffed" In short if you want service in times of uncertainty or theft, bank with a different bank that has adequate staff, and maybe some that give a rip. Almost ten years with these guys and this is the treatment I receive, maybe this helps someone.
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December 2021 by Eddie Bowen
Disrespectful customer service. Impossible to reach anyone at a branch. Will cancel all accounts at the earliest possible time.
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August 2021 by A B
The manager, Diana and Claudia really helped me today as I couldn't come in due to an injury. I appreciate it so much!
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May 2021 by Darryl Baskins
I've always gotten great service at this Wells Fargo. Whether it's inside or even the drive-thru. They're always courteous and helpful.
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February 2021 by Harold Giles
I've always had excellent service at this bank. Customer service has always been respectful and helpful.
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November 2020 by Benny Benhammou
Holly is always great!
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June 2020 by Jonathan Neese
Great experience. I accidentally left my card in the ATM and when I called one of the reps at the location was able to assist me. I got my card back just a few minutes later after someone had turned it in.
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May 2020 by Tristan Martin
Awful experience. I was refused to be let in the bank without an extensive reason for being there due to corona outbreak, told to go around to drive through and forced to sit in line for 30 mins for no reason. Staff was unhelpful and Wells Fargo posts nothing on their page notifying people of obstacles prior nor are their any signs. Likely to switch banks from yet another awful experience with this company.
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April 2019 by Heather Pruitt
I have been a wellsfargo account holder since 2013. And MOST branches are polite. But, today when I called to ask if they had a coin machine or if I had to roll my coins she said “no ma'am they have to be rolled,†okay fair enough so I followed up with “do you know if any branches in the surrounding area would have a machine†she got frustrated with me and said no and then huffed so I responded “okay thank you†then she said “yeah sure†and hung up. This branch is always horrible with customer service. I don't know if it's bad management or if everybody there is having a bad day. But as a professional you DO NOT take it out on customer. Especially if the customer is poilite and asking SIMPLE questions.
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January 2019 by BenJ OverPowered
Tired of this personal line vs business line deposit thing at Wells Fargo, if its a simple deposit, just help me, if I want to use a non commercial teller that's free I should be allowed to
