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July 2022 by Bryan A.
if you are considering a institution for your financial needs, and you would like to have good customer service, you might want to go elsewhere. I banked with them for over 9yrs and never really needed anything outside of the realm the usual, Until I had fraudulent charges on my account. I went to two of thier branches, the first was polite and professional, but explained they were short staffed, and I'd need to come back later that day, no big deal I would just go to another branch. The south church street branch. I spoke with a young lady banker who instantly tried to resist helping me because there was literally one person ahead of me that was opening an account and I said I'd wait because I wanted to deal with a person. While waiting another manager banker came and again tried to pass me off on an 800 number to get me out of there. I asked him, could he not help me, and again he attempted to pass me off on a 800 number, offering me no service because they were "understaffed" In short if you want service in times of uncertainty or theft, bank with a different bank that has adequate staff, and maybe some that give a rip. Almost ten years with these guys and this is the treatment I receive, maybe this helps someone.
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September 2021 by Chris Ingram
There is in fact an ATM here. However, it promptly ate my card. I now have no cash, and no way to get cash.
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July 2016 by LeKeshia D.
I was wondering why I kept getting charged for my saving account when I had money in it. I finally spoke to a banker at this location and they helped me solve my problem. Also, the tellers here are pretty sweet. Very friendly and guide me through my deposits and transfers, because for some reason, I always go blank. The bank is rather large and very clean. There is a seating area for those that need to speak to a banker. There is usually 4 tellers, one being fluent in Spanish, to the right side of the bank. For the Pokemon Go trainers, there is a PokeStop right outside the bank.
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March 2016 by Mark Barbee
That location is a church parking lot. There is no ATM there.
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February 2013 by Isabel N.
I am a student and had to pay for books this semester. My checking account was empty, but on the same debit card I had money in my savings. Every transaction that I made where they had to pull from my savings they charged me $12.50. Which is ridiculous especially because I HAD money in my account! I was furious. They had been sending me e-mails saying that Overdraft Protection was transferring funds. But, not once did they notify me that they were charging me any money, let alone $12.50. So $70 was taken from my account, without my knowledge. I first called customer service, where they said there was nothing they could do. So I then took initiative and went directly to the bank. When I asked to speak to the manager, the customer service woman said that it wasn't a bank error and the 'system' says I can't be reimbursed. I'm a college student, $70 is a lot of money, they had no sympathy. I do understand why it is partially my error, but I don't think its good customer service to not be notifying your clients if they're being charged for something that could be easily fixed. And the most infuriating part is that I know it is the computer system doing the transfers, so really, how big of an inconvenience is it? Its not.