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February 2024 by Kristen Mulvey
Friendly and knowledgeable staff!
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February 2024 by Woody Peckher
Go in to this office for help and she gives me a number on a post it note to call…Blunt, terse, unhelpful customer non-service, switching to Verizon… and ah yes I forgot to add unapologetic…and after an hour on hold, yes, “customer care” at that number is a misnomer, Verizon on my horizon
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February 2024 by Robert Deitz
Excellent and knowledgeable staff. This is the only store I want to do business with when it comes to phones
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February 2024 by Martin
Nicest phone grade I have ever had thank you
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February 2024 by Laura Rich
They have great customer service and was able to help me with my questions. The staff was very friendly. The ladies at the Burnsville location is the best.
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January 2024 by Anna Holcombe
Love this store !!!!!!
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October 2023 by Anita Chapman
Excellent service. We got switched. Zach and Ashley helped us out and and we friendly and welcoming. Great experience!
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June 2023 by Jason Fox
Great ppl ! Friendly knowledgeable highly recommend!
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March 2023 by James Zelenka
Jo Anna Holcombe is her name and she is the very epitome of professional sales knowledge at the US Cellular store in Burnsville, NC. I feel certain she isn't paid half what she's worth and I urge everyone to make the trip there to buy from her.
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December 2022 by Rita SS
Terrible customer service, not helpful at all. I borrow uscell sim from my friend until i buy my own and using it with my phone for a week to check the service and when I came to uscell office in Burnsville to buy my own sim they said my phone is not comparable with their sim, they can see it via IMEI. But I know my phone works with their sim just well. After that no options from them, nothing to help the customer, except good buy. Hopefully the management read the reviews and will pay attention to improve the attitude of the workers to customers.
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November 2022 by Michael Higgins
I need help restoring a App on my phone. The employee was very helpful and fixed my phone.
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April 2022 by Ronald campbell
This store is a joke. I called customer service with us cellular spoke with a supervisor and they said if I wanna buy a phone out right because I’m on pre paid I can at any store location. This store told me I can not buy any phone out right because there not corporate. And I’m just wanting to buy a 1,200$ phone an not be on post paid again. The have the us cellular name and refuses to listen to what customer service has to say. This store makes up there own rules to take advantage of us. Called weaverville store they said ya I can do that just gotta pay full retail value. I will never step foot in Burnsville store again.
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February 2022 by Rita Zh
Terrible customer service, not helpful at all. I borrow uscell sim from my friend until i buy my own and using it with my phone for a week to check the service and when I came to uscell office in Burnsville to buy my own sim they said my phone is not comparable with their sim, they can see it via IMEI. But I know my phone works with their sim just well. After that no options from them, nothing to help the customer, except good buy. Hopefully the management read the reviews and will pay attention to improve the attitude of the workers to customers.
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July 2021 by Michael Angelo
Employees are very helpful, have a great attitude & great customer service.
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July 2021 by Tracy Silver
terrible signal, as much as people pay for phones and monthly service fees, the company needs to upgrade.. its been the same for years !! NO SIGNAL ....
