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November 2023 by Papi S.
I just want to say that I love this shop a lot and I'm a repeated customer my wonderful story is today my car broke down with a loss of coolant Jason and Katherine got me and my family a tow truck to the shop and was able to find the problem and fix the problem the same day wonderful customer service and makes me feel like family I also don't want to leave out the technicians they are all wonderful and great and knowledgeable of their work. I recommend anyone and everyone to take their car to Harrell's and be apart of their family.
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October 2023 by Cheryl K.
I went for my scheduled oil change and also asked for tire rotation. They completed that. I received a call stating that my differential oil was leaking and needed to be replaced, provided me with the estimated costs. I declined at this time to have it completed, because I had NEVER seen any oil on my driveway nor garage from my vehicle. I was telling the woman that on the phone, but she kept going on and on about how it should be replaced. I picked up my vehicle, drove it home and went to drive it later in the day, noticed oil on my driveway. Someone took a look at it and in fact; the oil plug thread was showing, which should not have. Also the rear differential had one bolt loosened, but had to tighten four. Being a woman they thought they could pull one over on me. I maintain vehicle and am observant with any issues. Needless to say, very disappointed customer who will NOT return to this establishment.
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October 2023 by Autum Lewis
The staff was so nice and quick to handle my walk-in appointment. The prices were great and I didn’t have to wait all day for a simple problem. They also didn’t try to push me to pay for unneeded services which I really appreciated. I WOULD DEFINITELY RECOMMEND THIS PLACE!
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September 2023 by NappieHeadd Ent
My name is Quinton went there today for them to take a look at my car. And they did an outstanding job finding what was wrong with my vehicle. Service was wonderful very informative about what was wrong with the car and it was a great experience. I recommend everyone to go to Harrell's for car services. Thanks Harrell for the experience. Me and my family thanks you all. Especially Ms. Katherine for the service advisor and Danny for the great technician work.
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September 2023 by Kyle Kelley
Katie was very nice over the phone and helpful with scheduling. I had x1 tire mount & balanced annd tires rotated. Everything was done correctly by the tech’s and even torqued everything to manufactures torque specifications. Only reason I’m not putting 5 stars is, I think it took a little long for that service. But I would return, pricing was decent for my l service as well.Service: Tires
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September 2023 by Josh M.
Incompetence in abundance at this place after the owner change and less services. Before they changed ownership service was great and they performed motorcycle inspections. Today I watched as a customer was told they apologize for spraying oil all over his engine bay and then he left....he had to come back because they forgot to put his engine cover on.I came in to have a tire looked at, I specifically told them front driver's side, and explained that I wanted it noted, because last time they did they checked the wrong tire. So after the fiasco above, I noticed my truck is on the lift and they're using the impact on my passenger front tire...WTF?! So I asked, and was told he was sorry, he got distracted because of the engine cover guy.Complete and utter incompetence, stay away. Probably worth noting that their standard practice is to tell you it's a 45 min wait no matter how many customers are there.
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September 2023 by Mike S.
This was a great shop under previous ownership ! I came in for an inspection today and was told the wait would be an hour. There was only one other customer waiting ahead of me. Under the previous owners the waiting room was full and you could still get prompt service. The tires I ended up buying 2.5 hours to Mount 4 new tires ?!? Bottom line you can probably do better locally and not wait all day for what should be prompt service. Especially when the place is empty.
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September 2023 by Savannah Layne
Honestly a FANTASTICALLY amazing business. They were so kind hearted and very kid friendly, as my 2 Little’s were playing all over the tiles like the floor is lava to asking kindly to watch something on the TV it felt comfortable in there to be able to sit and relax and not worry. Amazing staff and owners. If I could give more than 5 stars I would! 10/10 will always be back again! Such sweet people!Services: Tires
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August 2023 by Mike Thomas
Awesome customer service up front. Service techs handled my car with great care.
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August 2023 by Michael Gillam
All of the employees I dealt with were polite and efficient. The shop was clean and bright. The price was good and the work was done quickly. On top of that, when I needed to adjust the timeline for my appointment they were very accommodating. I was very impressed l!
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August 2023 by AJ Martinez
The staff was amazing during my visit. Excellent customer service, reasonable price, and were able to fix my tire in no time! Needles to say it'll be my go to from now on
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August 2023 by Dwight H.
I spoke to a service advisor Chris Balling about getting a front wheel alignment on my daughter's truck. I explained that I did some work on the front end, I also explained that I had some more work and just need the alignment only. After agreeing he prints me out an estimate. When my daughter gets there and speaks to him, he still insists on the camber kit, and she agrees. After 4 days I drive the truck and it is pulling hard to the right. She goes back to get them to redo their work and they want to recharge her for the service and now blaming body mount bushings on the problem of the truck pulling to the right. I have owned this truck since 2003. I have had only two alignments at ford and no camber kit required. He over charged her $210.15 plus the $109.99 for what we agreed on. Stay away from these people, they have no honor.
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July 2023 by Tyler D
Always professional and (shouldn’t even mention) more affordable than I anticipate. So much I bring them my issues without hesitation. Always fit me in and work around my work schedule. Very professional.
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July 2023 by desiree ward
They are amazing. Had my car towed there because I needed to get a flat changed. Once the car got there, they inspected it and noticed that I needed some thing else done. Every time I called Sue answered and answered all the questions I had. The pricing was great the service they provide was amazing and they are open on Mondays!!! which I didn’t know I needed to check. Definitely recommend especially if you don’t really know about cars that much.Services: Tires
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July 2023 by Christian Olsson
I had some issues with my truck, and had to bring it to the shop for diagnosis as I no longer have the tools necessary to properly do it myself (I am a mechanic). Once they called; they gave me a laundry list of stuff that needed to be done, half of which I proceeded to tell them had already been done very recently. They still insisted that they were correct and what they wanted to do would fix my issues. So I reluctantly gave them the go ahead as I know how it feels when a customer argues against my advise when working on a vehicle.After the shop completed their list, I was made aware that none of it solved my issues. During this process my fuel pump decided to quit while in their possession (the fuel pump going out wasn't their fault, stuff happens and the pump was 13 years old). The shop was willing to pay for that free of charge which was generous, but I made a deal that I'd pay for the pump if they paid for the labor.Once they had the new pump in they finally decided to listen to what I told them from the very beginning and were able to actually find the issue. My point here is maybe the shop should listen a little bit more to the customer when they give a description of what's going on. Could have saved all of us time and money.I would have given 2 stars as the shop handled my experience in the cliché that most mechanic shops are known for but did add 1 star because they were at least at the end of it trying to make it right.Services: Auto engine diagnostic
