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February 2024 by John Smith
Vehicle was assessed for a battery issue. Repair was completely quickly.Had a dispute with a repair recommendation and expressed my concern on google reviews. Within two hours lead management contacted me personally and explored both sides of the story resulting in a great resolution, akin to the Abraham Accords by Donald Trump himself.Lead management team and staff on site are working hard to get things right and do business well. Can tell management was objective in evaluating the dispute and took time to hear from his own staff member as well as myself. Well done. Would recommend doing business with this organization.
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February 2024 by Henry Ponder
I dropped my vehicle off at 7:30am on January 29th. I ask clerk a the front desk to tell them not do a 50 point inspection of my vehicle because I was aware of what needed to be done from previous visits. Just wanted my brakes done. When I received the text about my vehicle, I noticed that a complete inspection had been done. I left my vehicle there and received a call at approximately 2pm. I call the manager on January 30th to express my concerns a questioned the labor charges of $503.01, so does this means that it took over 4 hours to complete my break work?
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January 2024 by Special Special
Exceptional service! Brought my car in for repairs, and I'm beyond impressed. Quick, efficient, and the pricing was fair. My vehicle is working perfectly. I highly recommend this auto shop for top-notch service.
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January 2024 by BrokenArrow
I took my 1966 Nova into Harrell’s for an alignment. The person they picked to work on it was more familiar with classic cars and understood the challenges vs a newer car. He took the time to test drive it before he brought the paperwork inside to explain what he had done step by step and recommendations for other things that could possibly help since it’s an older car. Once I got in the car again for that initial test drive you could immediately tell a vast improvement in the drivability of the car. Super satisfied.
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January 2024 by Immanuel Bunch
"I had a highly disappointing experience at this automotive shop. Not only did they perform subpar and unauthorized services, but I also suspect fraudulent behavior. The work done was of very low quality, and I was charged for unnecessary repairs. Additionally, the shop refused to show me the old car parts, which was quite suspicious. I also found that the pricing was unreasonably high. Furthermore, the shop failed to complete the work as promised and still cashed the check, leading me to believe that fraudulent activities were at play. I strongly advise others to be cautious and thoroughly compare quotes before considering this shop for any automotive services."I wish no stars was an option
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January 2024 by Denzel Battiste
I think my experience here went great:I went to a dealership before coming here. That dealership attempted to charge me 349% more for the exact same service, which was a TPMS replacement on my front driver tire, although they were the ones who originally replaced the tire days before.From the time I entered until the time I left the environment was friendly. I even got a text from the company to ensure I had a good experience.Quick turn around time. I went in the morning.
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January 2024 by Harry Miller
I had some last minute issues with my Dodge Ram 1500. When I walked in to talk to Harrell's garage about my truck, they were polite, courteous, and very knowledgeable.They were able to take my truck in immediately and gave me an estimate within a couple of hours. They finished almost exactly as estimated (price and time).My truck runs great and looks great. Thank you Harrell's!
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November 2023 by Papi S.
I just want to say that I love this shop a lot and I'm a repeated customer my wonderful story is today my car broke down with a loss of coolant Jason and Katherine got me and my family a tow truck to the shop and was able to find the problem and fix the problem the same day wonderful customer service and makes me feel like family I also don't want to leave out the technicians they are all wonderful and great and knowledgeable of their work. I recommend anyone and everyone to take their car to Harrell's and be apart of their family.
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November 2023 by Larry Merriman
I recently visited Harrells Tire & Auto Service for my vehicle’s 100k mile maintenance and a tire change. The staff was incredibly helpful and knowledgeable, guiding me through the entire process. Although the total cost was higher than I initially anticipated, the quality of work and the efficiency with which it was completed - especially over a weekend - made it worth every penny. It’s reassuring to know that such reliable service is available when needed.
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November 2023 by Terence West
The state inspection standards were different for Harrell’s. I passed a state inspection for the tint and tires 91 days earlier, but didn’t get my vehicle registered. I had to get it reinspected and Harrell’s failed my vehicle for tint, saying that the tint on the front came down too far. It passed at another NC inspection station. Then they failed my tires that still had tread on them in an effort to sell me new tires. I didn’t even look at the estimate because I feel as if it was a scam.
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November 2023 by Nadine Haskin
We have been loyal customers of Harrell's for over 8 years now.We are moving now and I wish I could take them with me. For 8 years, and 4 separate vehicles they have been honest, reliable, kind and always looking out for their customers. Often I have taken my car thinking it was a larger problem, and they were honest and let me know it was a smaller less expensive problem rather than try to cash in on my ignorance.The service is personal, with text messages to follow up on services (I'll miss you Brandon!) and to check on scheduled maintenance needs. They know my face when I come in. The staff is kind, considerate and always amazing. Down to even just talking me down when I was given some hard news about my car. In 8 years I've never been let down by this business. I've always felt like family. Thank you for your service to us.Services: Tires
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October 2023 by Cheryl K.
I went for my scheduled oil change and also asked for tire rotation. They completed that. I received a call stating that my differential oil was leaking and needed to be replaced, provided me with the estimated costs. I declined at this time to have it completed, because I had NEVER seen any oil on my driveway nor garage from my vehicle. I was telling the woman that on the phone, but she kept going on and on about how it should be replaced. I picked up my vehicle, drove it home and went to drive it later in the day, noticed oil on my driveway. Someone took a look at it and in fact; the oil plug thread was showing, which should not have. Also the rear differential had one bolt loosened, but had to tighten four. Being a woman they thought they could pull one over on me. I maintain vehicle and am observant with any issues. Needless to say, very disappointed customer who will NOT return to this establishment.
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October 2023 by Chris Cook
The last two visits have been disappointing! Seems when the name of the company changed, so did their customer service. Went in for oil change and rotation today and was hit with over $2.9K in “recommended repairs”. Sad that my brakes came out “green” on the inspection, but when I asked a question about rotor problems I’ve been having…then all of a sudden I need $900+ in pads and rotors. Transmission wasn’t even inspected (according to my report), but a $200 fluid exchange service was highly recommended.***Update went to clean my vehicle today and when I opened the hood, found that my oil cap was not put back on yesterday! I can’t even make this up! ***. If you use this place, better check all their work behind them!
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October 2023 by EDWARD VALLEJO
Unfriendly, slow, poor customer service. Place was much better before they changed ownership.Technician left my car greasy and dirty. He did not even come talk to me about the inspection issues. They seem more eager to sell me a marked up set of tires than to provide customer service. The mechanic noted the battery was weak on the inspection, yet he left my car without any battery juice to start it in the parking lot and did not offer a jump start.This place has gone downhill under new ownership. I had been going there for 13 years since living in Anderson Creek. Place used to be crowded with business, now it's empty. I recently refered my friend there. They charged him over $3000 and still did not fix the issue.I will not be going back to this place ever again.
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October 2023 by Tracy Welch
This last visit left me a bit disappointed. I specifically requested that the technician check and top off any fluids that needed it and all tire pressure because I would be traveling.I hadn’t driven 10 miles when the warning lights for the tire pressure lit up. This caused me to have to find another automotive service that could check the tire pressure of my vehicle, a service I had already paid for the day before.My concern is, if you’re unable to provide maintenance for the small things, how can I trust you with the big things?Hopefully, on my next visit the service will be better.Services: Tires
