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March 2024 by sergie roper
Took way too long to diagnose and overcharged quote $400-$500 for everything. Bought a new part for $61 and did the work myself in less than half an hour compared to the 2-3 I was waiting for just the diagnostic. I had a cable snap in my drivers side window wasn’t hard to diagnose. At least they taped my window up cause it was raining
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March 2024 by Emily Velasquez
Andy and P Mac really helped get my car all set and tried fixing another shops mistakes
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March 2024 by Q Kedley
Andy was awesome !
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March 2024 by Aaron S
Polite and friendly service,They'll do what you ask, within reason
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March 2024 by G. Camia
Awesome service fast and reliable
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December 2023 by Megan Harmon
Awesome service! They fixed my heater and it went out again about a month later and they replaced it for free! The woman at the front desk is incredibly sweet! Will be using this location for all auto repairs from now on! Thank you!
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October 2023 by Darienne Geer
Took my car in for an alignment but couldn’t get one right now because I have quite a few front end issues I have to address.Every employee I came in contact with was very polite.They gave me a call telling me exactly what needs to be fixed before the alignment can be done and included the payment for each part of the maintenance.I work on my own vehicles however so I declined and they weren’t upset in the slightest, they just told me to be careful when driving it and bring it back in once all the repairs are done. Overall a great experience and I wasn’t pressured at all.
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October 2023 by Alex
I highly encourage people to not use this place. They are timely and some of the staff there are pretty friendly, which is why they get an extra star; however, those are their only redeeming qualities. The other staff will actually lie and/or make false promises directly to you. In addition, they damaged a piece of my vehicle during a $10 inspection. The piece was almost brand new, and then they had the audacity to act like they were hooking me up by replacing it with a scratched up piece while avoiding taking responsibility. Looks like they took a key to it as they were installing it. Not to mention one of the staff insinuating that I was a liar to another just as I walked around the corner out of view. All of this despite me having numerous eye witnesses that could confirm the piece was not broken prior to me bringing it in and then it having been damaged after an inspection they did-including a non-biased manager of an AutoZone branch. I won’t be returning to this branch in the future.
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October 2023 by Robin Collier
Andy, Carlos, Michael, Paul, Harry and Roxanne are always pleasant and professional. They take care of all of my automotive needs with all of my vehicles. They have always been able to get my vehicle completed in a timely manner.
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October 2023 by Skep00
I took my car here a while back to get an emissions test done on my car and when they returned my car to me it didn't start. And they kept telling me that it was something completely different from what I know is wrong with the car they fixed that and over charged me on the part to replace it. Also even though I constantly pushed for them to fix it they would not and told me that was not the issue. Acting like I had no clue what I was talking about and now I am having the same issue with the same thing I was telling them to fix. I will never trust this location with my car in the future.
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August 2023 by Brianna Vazquez-Torres
Tried charging my husband over $800 to change breaks. We had no other choice but to go with them because we needed the breaks to the car changed ASAP. After sitting a 24 hour duty, my husband then brings in his car for the appointment then goes back to work. These people promised him the car would be ready by 2 and now it’s 5 and the car is still not done. My husband had to physically go in just to find out that they ordered the wrong parts for the car and someone else was supposed to be bringing the correct ones. My husband asks them when that person is coming and their only response was “we don’t know.” That’s completely unacceptable and there was no intention of letting us know this information. They should have called to communicate this beforehand. This is our only car and my husband is stuck there absolutely EXHAUSTED. This service is totally not worth the $800 he paid.
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August 2023 by William Harris
I have been throughly impressed with the service, quality and professionalism at Firestone on Camp Lejeune. I took my truck in for on oil change, tune up and a new set of tires. I got the best deal on the tires and the price "out the door" was very affordable. I would definitely recommend them and plan on bringing my other vehicles there as well. Returning Customer
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August 2023 by Michael Kimbrell
I’ve been bringing my cars here for over 10 years. Paul Gaffney had always been the epitome of a professional. I bring high performance cars here as well as my wife’s Mercedes. Paul always gets me in quickly and is truthful with any issues. I recently bought tires here for my truck and his recommendation was spot on for what I needed. I will not go anywhere else. Trust is big with me and I can always count on Paul and the whole crew at Firestone Camp Lejeune.
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August 2023 by Alex Smith
I am satisfied with the customer service. They made fixing my blue 2016 Chevy Cruze a priority even with their busy schedule. I am excited to pick up my vehicle.Service: Oil change
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August 2023 by Zachary Cramer
If I could give a lower review I would. I brought my car in for AC issues and was notified of my condenser was needed to be replaced. It was there the whole day and they replaced that, the expansion valve, and the drier assembly. AC still didn’t work after a few days of running. I take it to a Firestone in Texas since I’m on vacay and they tell me the compressor and condenser are bad, and there is metal inside the system somehow. If you need a simple task done this Firestone could possibly do it but for more advanced tasks I would not trust their ability and service
