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November 2023 by Tia Rosenbalm
The team at ACE Candler truly earns, the helpful hardware folks. I frequently go in and always get above and beyond support for projects. As an expecting new mother to be, they also cared about me shopping for stain and wanted to make sure I didn't do a project unsafe for me. Final win: they always have yummy popcorn! Truly- why go to any other hardware store??
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November 2023 by Nogie2060
Serviced my families kerosene heater. Very nice people and good price.
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September 2023 by Jack
I had a wonderful shopping experience at Ace Hardware store. The staff was exceptionally helpful, always wearing welcoming smiles. They went out of their way to assist me with my needs, making the trip all the more pleasant.One delightful surprise was the popcorn they offered, which brought a big smile to my daughter's face. It's the little touches like these that make a visit memorable. I'm genuinely pleased with the service and look forward to returning for all my hardware needs. Ace Hardware has certainly won my loyalty!
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September 2023 by Ken Weeks
Horrible customer service. Cannot reach anyone except cashier and they are too busy to help you. Must go in n to get service better to save time and money go to Lowe’s or home depot right down the road better service and better prices
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August 2023 by Elizabeth Trull
Let me start by saying that I work as a store manager at a local store in Waynesville and this is how I hope people see us. Every single time I have visited this store employees immediately asked if I need assistance I love love love this store!! I can’t say the same for Home Depot or Lowe’s I think Ace has set the standard in customer service and I want to shout it to the world! Thank you so much for making me feel like I matter!! I think you deserve 10 stars but I can only give you 5 so again Thank you so much!
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July 2023 by Janine R. Anderson (J9)
Friendly and smiling staff. Great choices and plenty of availability of necessary items, including lawn and household, plants, mulch, paint, tools, and much more. Great little store that beats big box stores all day long.
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July 2023 by Jeffrey Shelley
Employees are very pleasant, but return policy for defective product is not customer friendly. I had to pay $5 additional because item was now not on sale. I will buy my tools from Amazon and Home Depot going forward. She had to call the district Manager to get a simple approval on a $34 purchase that had a life time warranty
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July 2023 by Ed Duvin
I have been a loyal Ace Hardware customer in the many locations in which my work took throughout my adult life. Although always pleased with Ace, my satisfaction reached an entirely new level when shopping at the Ace in Enka-Candler. Zach, the Store Manager, truly embodies all the qualities of exceptional customer service—a consummate professional in every respect. He kindly resolved a difficult problem that I was struggling with, and he did so with extreme competence and genuine concern for my needs. Indeed, there aren’t enough superlatives to describe Zach, as he treated me as family in every sense of that word. My profession is ethics, and I’ve studied human behavioral dynamics for several decades. If everyone went the extra mile to be as kind and helpful as Zach did, I wouldn’t have a gray hair on my head. Stated succinctly, if you want a trip to the hardware store to be a truly satisfying experience, visit Zach and his team at Ace in Enka-Candler.
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July 2023 by Cindy Perry
They were very helpful an kind. Will go there again. Thanks
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April 2023 by Alishia Raines
Staff was helpful and on point when telling me where things were located
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April 2023 by Jack Anderson
Nice hardware store with equal things as home depo...lowes
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March 2023 by Steve Brooks
A Very good little hardware store they also offer propane.
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February 2023 by Sharon Coffey
I like it because it's smaller than the big Box stores, Assistance is available much quicker than the big buck stores. Unless it's a great sale process are usually a little higher at Ace.
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February 2023 by Dane Pot
I will be filing a corporate complaint and also a report with the better business bureau! This ace is crooked as all get out! And rude on top of that!
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January 2023 by Brian Greene
Awesome store! Has great power tools selection.
