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February 2024 by Jacob Day
Truly a joke of a pharmacy. You'll get multiple texts saying your prescriptions are ready. So you go 30+ minutes out of your way to get there and be told nothing is ready. And won't be anytime soon. Either fix your system or treat people with critical medication with more respect.Avoid this spot for anywhere else in Carrboro or Chapel Hill
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February 2024 by Drew L
CVS is horrendous for filling prescriptions. Monthly, I attempt to order a medication in advance to give the locations time to order. Seems keeping inventory is a struggle these days. Drug shortages are not CVS' fault, however, having an accurate handle on inventory and ordering medications not in stock is.I place the order days in advance, they never order, I then have to spend hours calling other locations to see if they have inventory as the systems CVS uses to look into other stores is highly inaccurate. After noticing the prescription is delayed, I call in wasting time on their automated menus as I know a phone tree can't resolve this challenge. I then ask if the medication will be in stock today, they say no, I then ask which stores have it, they provide a few stores, I call those stores and learn the information I obtained is outdated. CVS' inventory systems do not update in realtime. So then I spend more time calling other stores, and once I find a store that has it, that means a two hour round trip...Seems like this is a challenge CVS should be able to solve given we have these things called computers, with inventory management systems, these are regulated products, this medication isn't controlled meaning no one would ever steal it for recreational use. It's for migraines.So, every month, I have to spend one Saturday or Sunday seeking a drug like a junkie trying to get a fix, because CVS overworks their pharmacists, invests in no technology, puts five expensive stores on the same block, and wonders why their business model isn't keeping up with the current times.I'm forced to use CVS by my insurance or my cost will be in the hundreds of dollars for this medication. For migraines. Do we think this experience might lead to more migraines? This was the most recent store to fail as I'm at a point where I'm simply circulating between CVS locations to see if I can find one, just one that is competent. Still looking. Going to trash each one along the way as this is insane.Providing medications should be a pharmacies #1 priority as opposed to stocking the store with junk food that will make people need these medications. I can buy all the soda and candy at a CVS I want, but if I need a life-changing medication, ehhh, sorry buddy, we're building a store down the block so we can be incompetent there as well... Makes no sense
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February 2024 by Kevin Belanger
Got an auto notification that mom had 4 scripts ready. Make a special trip on Sunday to pick them up 1/2 hour each way, only to have them say there are no scripts.. well either the pharmacy, or their automated system was wrong. Either way we will be changing to a non CVS pharmacy.
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January 2024 by Danielle Kruse
I’m a physician and some front desk person at the pharmacy tried to tell me about CDC mandates and vaccines. Go elsewhere if you need a vaccine.
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December 2023 by Ruby Edmonds
Debbie was very helpful with giving me a 25% discount from a coupon that was being troublesome. Thank you for going above and beyond Debbie <3
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November 2023 by Pauline Oman
Do not use this pharmacy ... They are unwilling to fix mistakes made by another CVS pharmacy located in Watertown NY ... They told me that I and my Dr need to fix cvs's mistake ... This is a complete 180 from what the carboro pharmacist told me last week in person when I requested a refill ...
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November 2023 by Being Authentic
A great CVS store. Open till midnight with awesomely courteous staff.
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October 2023 by Amy Ochterski
Went to pick up my RX. Stood at pickup counter 10 min. No one. Went to drop off counter. 10 min. Finally someone who told me to go to pick up counter. 10 more min then same person walked over to help me. Worst.
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October 2023 by Francesca White
I went this morning to get a money order, the older woman running the register was rude and had no idea what she was talking about. She claimed that western union money orders cannot be more than one thousand dollars, which they can be just split into $500 increments. Then she said that you can only pay cash for it, which is also not true. I just gave up and went next door to Harris Teeter. I was taken care of there in less than 10 minutes. If you are going to offer a service, at least train the employees the correct way to do them with the correct information to relay to a paying customer. Also if a name tag says customer service then they should at least have some kind of friendly customer service quality instead of being rude. Very cluttered too.
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July 2023 by Sally Ivins
This location in Carrboro is excellent. I’ve been going there for many years and the last few have been even better. Pharmacy staff are always helpful and efficient. They helped me work through an annoying insurance issue on a holiday to get a prescribed med that my husband needed. They recently remodeled the store and I think the arrangement is better. Have gotten vaccines here as well. They have the best staff !
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May 2023 by Jon Kimball
This is the worst pharmacy I’ve ever been to. Disorganized, unhelpful and broken crucial machinery like their fax machine in 2023.
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March 2023 by Sandy Cash
Pluses: the employees here generally try to be helpful. They're courteous and friendly and do their best to help out.The minuses: this place always seems to be in a state of chaos - understaffed, under construction (I've lost count of the number of times they've reconfigured the layout over the years), and busier than all get out.The ultra-minus: CVS as a chain has possibly the worst voice menu system in the history of voice menu systems. I would rather stare into the gaping maw of Cthulhu than deal with the CVS voice menu.
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March 2023 by Linda P.
wow. I'm so done with this place! I had been noticing how dirty and rundown it was for years, including the front entryway -- dirty, windows caked with years of grime, and nothing remotely inviting. How about just putting a plastic plant in the entryway? This store is so out-of-date and so out-of-place I feel like I'm in East Bupkiss, Arkansas. I also question if the store even HAS a manager. If they do, it must be Grandpappy Amos, chewing tobacco in the back room. The good location and the briskness of business, I think, has CVS feeling there's no need to waste money on customers!Not long ago they put down a new carpet (wow!) and enlarged the pharmacy, making it look more organized and modern. The entryway is still dirty, though, the windows not clean, and no plastic plant.The pharmacy. I called in to renew a prescription (yes, it was for a very small amount of a controlled substance) and the robot told me it would be ready that day, Feb. 22nd, at noon. I went to pick it up and the stone-faced person at the window said it was not ready. When I explained that the automated phone system had given me the go-ahead, the person defensively said that the phone-in system didn't always work. Oh! I didn't know that! No further explanation. The "correct" pickup date was Feb. 25, only they wouldn't have it ready until the 26th. This said firmly and with no explanation. Then the cashier (pharmacist?) said loudly and with snooty, judgemental overtones, that "It is a controlled substance you know."I was embarrassed and humiliated, thinking of the long line of people waiting just behind me. Neighbors and acquaintances. I felt like a drug addict.These people need to get off their high horse and quit judging customers out loud! Keep it to yourself, buddy. But I took my 71-year-old white-haired self out of there. And I'm never going back! But who cares?
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November 2022 by Budozeljski Stecak
The worst pharmacy experience ever.We got prescription for antibiotics for our very sick child. We came to pick it up they said it will be ready at 9:30 p.m.At 9:30 they said they are soon closing and whole CVS is having shortage of amoxicillin and advice to go to urgent care! Goodness, how is it even possible to be so ubresponsible leaving child without medication through the night?Why you even have staff that has no main information?
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November 2022 by Md Aslam Uddin
This shop is literally stealing money from the shoppers. Every item is priced 2/3 times higher than that in other shops like Walmart, Target, etc. They give the discount, but they don’t consider it while checking out! Any shop should not have any card system. Why should they have their own card? For stealing money from the shoppers who do not have the card?
