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March 2024 by Tanya A.
Mr.Richard and Mr. Briggs did an excellent job delivering my items and I am very thankful for the services they provided. I am very happy and pleased with rent-a-center. I recommend everyone gets their products from here they do amazing business. Very friendly and helpful. Thank you guys so much.
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January 2024 by Nevaeh Maready
easy ordering processgreat customer service
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November 2023 by Sherby Anonymous
Hands down the worst customer experience I've ever had. It took an hour and a half to make a single purchase, and the employee was trying his best, but clearly undertrained, and alone in the store. Had to call the manager no less than three times to do a standard purchase. Was not able to answer a single one of my questions with clarity.I needed delivery and stated this explicitly many times. I was told it would be delivered in the morning. After that did not happen, I was told it'd be between 1-3. After that didn't happen, they told me I "Didn't have an account." After I had already paid and met with two different people. How don't I have an account?I brought up my frustrations and was assured that it will be delivered today, but I have ZERO confidence based on the evidence presented thus far. I will never go here again, and recommend avoiding at all costs.
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November 2023 by Cathy M
so appallingly bad that words fail me... I rented a recliner due to surgery, drop off was good. They were supposed to pick it up on a Friday between 3-5pm, at 5pm I called and was told they were going to check on why they were late and would call back. I called every 15 minutes until closing and no one answered the phone. When I called Saturday, the very rude woman said it was not picked up as I was not on the schedule! Finally picked up on Monday, and a week later was billed for another month. Called the store and was told someone would call me back in "a few minutes". Not surprisingly, this has not happened. Called the main number and was told they had to fill out a report and someone would call me back in 24-48 hours. This is incredible and I have learned my lesson!
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November 2023 by Dakota Jackson
Ordered a washer and dryer set yesterday paid everything that needed to be paid got everything done in a timely manner delivery is set for today from 1-4 call around 3:50 to make sure delivery is still coming guy tells me it should be on the way 5:30 rolls around call again following up because it’s only 15 mins from the store to my house guy tells me one of his delivery drives left early him and the general manager would deliver it no problem I understand things happen it is now going on 8 o’clock no delivery no call to follow up no message nothing my thing is if you couldn’t make the delivery today why lie why not just be honest with your customers especially after calling for 2 days straight trying to get me to buy something cooperate please take a deep dive into this store would seriously consider a rebuilding stage of the employees and management
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November 2023 by Francis Henry
I wouldn't go to rent a center they will make u jump through hoops to get ur stuff it took me 3 days and now they require me to do autopay they best refund my money to me
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October 2023 by Rosa Brigman
I am very pleased with my queen size bed. Drawers and slacks on it. Sleeps comfy for my bad back thanks reacenter.
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February 2023 by Beverly a
I will never buy from them again can't be one day late so make sure make my payment before
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February 2023 by Boijengo Brake
Excellent customer service
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December 2022 by Diamonique Davis
Amazing
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September 2022 by Drena S
Don’t give someone a delivery date if you haven’t verified… after you took all my information and references… verification process wasn’t even talked about. If I hadn’t called I’m sure they would have been charging me for stuff that was never delivered. Richard does not know what he’s doing and I’m definitely looking for corporates number to call. Way to get a persons money and hopes up! Worst interactions and let’s just call it what it is, a bunch of lies.
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June 2022 by Blessed
Professional and friendly staff ?
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December 2021 by Mya Corbett
I agree with the person below. It’s a pandemic and they steady harass you! Even with late payments, I still pay. Lady at the front desk IS RUDE as hell. Said she couldn’t take my payment. I’m 7 months pregnant and now forced to sleep on hard floor until next furniture delivery from another place. I will NOT RECOMMEND THEM!
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June 2021 by Mya Maileen
I agree with the person below. It’s a pandemic and they steady harass you! Even with late payments, I still pay. Lady at the front desk IS RUDE as hell. Said she couldn’t take my payment. I’m 7 months pregnant and now forced to sleep on hard floor until next furniture delivery from another place. I will NOT RECOMMEND THEM!
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February 2021 by Carol M
Had a great experience with this office. I have never written a review on line but felt I need to sing their praises. Fast, efficient, on time, polite, knowledgeable. Will recommend this office and will use again.
