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October 2017 by Jennifer B.
I'm not a member of a credit union, I'm a USAA banker as a veteran. I had a new client write a check to my business for services but because of her behavior I was skeptical of the check but I gave her the benefit of the doubt and took it. Instead of depositing into my USAA account to avoid overdraft fees I drove to the Carrboro State Employees Credit Union to cash the check. I was greeted nicely enough but was turned over to Kyle who just said "there is nothing I can do at this time". I asked what can I do to cash this check? He replied "there is nothing I can do at this time". I said this is one of your clients that's written a check what can you do? He replied "there is nothing I can do at this time". I asked if the funds were available again the same rude response, "there is nothing I can do at this time"I said you're not answering my questions who can I talk to? He sent me to a very nice woman that explained I could get a cashiers check made out to my business. We walked up to the teller line and another teller said "we can't give a cashiers check at this time". I asked so the funds are not available? The woman said no, I asked if I could keep coming back trying to cash it and she said yes. Why couldn't Kyle or the other teller give me this information? I've been in business 35 years and never got this type of disrespect or runaround from tellers. Are they just robots only able to shoo people away? I would never get this type of treatment from USAA! You won't hear me recommending this bank to any of my clients!
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May 2013 by Nicole M.
Great local bank with friendly, efficient staff, easy parking, convenient hours, and good rates.
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December 2010 by Ruben G.
Quick, efficient, and the best rates around. What's not to love?
