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March 2024 by JY Lev
Friendly and helpful store
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March 2024 by Jason Wagner
Friendly and helpful employees
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March 2024 by ML Berg
Always a great ?? experience here. I've been coming here for 4 years. A few staff turnovers, on the contrary, Austin and Fathe are great. Always provide service excellence, professional and knowledgeable.
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March 2024 by Robert Castaneda
Fathe was very helpful.
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February 2024 by joan duffield
Absolutely fantastic service they went above and beyond to help me they should be paid more money. Thanks so much! Fathe Was absolutely wonderful even helped me when I cut myself
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February 2024 by Deborah Hauser
The UPS store in Carrboro is always an effective and friendly place to ship items.
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February 2024 by Lori Fernald Khamala
Taylor helped me prepare a project I was working on for my daughter’s birthday and she was SO helpful!!! Thank you for being awesome, Taylor, even though I came in right before the store closed, and for making sure the birthday poster came out even better than I’d hoped. So grateful!Adding on a great review for Brad and Donna who went above and beyond to help me on yet another project in February 2024. This store is the best!
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February 2024 by Samoya Holman
I had the pleasure of getting assistance from Brad. He is amazing!!! He was very patient, helpful and very resourceful. His customer service is definitely a 10!
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February 2024 by Kathleen Baldwin
Friendly staff and very short lines
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December 2023 by Tarheel
Great experience, because of Becca who has excellent customer service! Becca explained everything in an easy to understand way and even helped with the scanner when I had trouble. I am so glad that Becca was there to help me through the multi-step process.
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December 2023 by Bree Franklin
Love this location and how friendly and welcoming it is. I wish I could give 10 stars for Angela, who always warmly greets me and is very helpful and efficient. There are other UPS Stores close by, but this one is by far the best! Thanks for providing the best customer service!!!!
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December 2023 by Paura like Laura with a P
Hit or miss, depending on who is working.I realize it is difficult to find good customer-service oriented employees for this kind of work. The ones who have most recently been hired here are slow (but kind ;) or hasty with a condescending attitude (Like, "I am only working here until I get a better job and I am going to tell you all about it...")The male employees were really great-- I have not seen them in a while. The ladies are not great..Also, re: services, recently, there has been a sign most days indicating there is no notary service.Printing seems very expensive and the process cumbersome.The store also seems to have fairly regular issues-- they've been closed a handful of times on a weekend morning or later in the afternoon/evening when they should have been open. Paper sign on the door reading, no one to cover the shift.Theyve had internet issues, gate issues, other issues that a customer can't fault them for... and yet their service and announcements during those times have been very poor.I come here because there's always a chance you get someone who does their job well. I come here, because Amazon + COVID times has made shipping and indispensable service. And perhaps because of that, they're always busy despite having such shoddy service.More and more, I go to the location on Elliott Rd in Chapel Hill even though it is 15m out of my way because the people there do their jobs without complaint.
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December 2023 by Kim OBrien
This location is my go-to for Amazon returns. The entire staff is very friendly and helpful. Angela always greets me with a smile and is patient with me and my numerous returns.
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December 2023 by James Smith
Donna was extremely courteous and professional while I wanted to ship some documents. Service was very fast and efficient. Keep up the great work Donna!!
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October 2023 by Nan L
Fantastic customer service by Fathe! Thank you for being so friendly and helpful.
