United States Postal Service

Most Recent Comments

• March 2024 by Sarah Sherman
  There was 2 people working the counter and one of them walked away and just didn’t come back for a long time. When she finally came back she just started helping the other worker with this one customer. It took them 20 minutes together to help one customer. The line was about 7 people deep of customers waiting. Once they finally got that customer done, the lady working there decided to start messing with other packages that were already there rather than helping the long line. This is why people don’t use USPS. It’s awful!
• December 2023 by Xin Wang
  They kept canceling my passport appointments without letting me know the reason. When I walked in for this service they asked me to wait until after 3:30 pm and refused to answer the question why my appointments were cancelled.
• December 2023 by Harrison Lindsay
  No one is working the passport counter. It is now 2:05pm and the people who had a 1pm appointment have still not seen anyone working the passport counter. I had a 1:30 and wonder if I will ever be helped. I don’t know why these appointments were available for booking if no one would be around for them. Is this person even working today? The people at the shipping counter have no idea either. This seems like an incredibly poorly run operation with very rude people. This has been a very frustrating waste of time. Additionally, there is a line out the door of people waiting to ship packages while ONE person works the shipping counter. It is a week before Christmas so you’d think they might be staffed accordingly but that is clearly not the case.
• December 2023 by Sp Sarveswaran
  Item was taken to a wrong address and then took back to USPS carrboro center. They are not able to track it and I waited for more than a week. They gave me a contact number of delivery person Mr. Brian and that number doesn't work.
• December 2023 by Joan R.
  5 star for Andre. I got my passport here He is Very efficient and professional. My advise is get an appontment and Andre will take care of you!
• December 2023 by aye itme
  Their service have a problem delivering, false attempts deliverings.Do you need more personal or new management?... what's up?!
• October 2023 by Bart Bartlett
  Had a vastly better experience getting a passport here. Appointment started 6 minutes late but took 10 minutes including getting photos.
• August 2023 by Julian Borrelli
  Waited 14 minutes just to get a receipt for one of my items. This is very unacceptable. If the USPS workers would work at the pace as the UPS workers maybe they can get stuff done other than that USPS
• August 2023 by Kevin Washington
  I went in this location today to apply for a new passport since I lost my other one that had expired in 2020. I did not have my birth certificate so I had to go back home to get it but Andre made sure I was Straight before I left. I came back a little after 2 pm and it took all of 7 minutes and I was out of there. Andre made that process very easy for me and I appreciate staff like him
• August 2023 by Mariana N
  The passport application process at the Carborro USPS is exceptionally flawed. For example, beware of "walk-in" hours. You will likely get there early and end up waiting more than half an hour only to be told that "you'll have to come back" because there are already two walk ins ahead of you... Because apparently they only take two walk-ins a week.
• May 2023 by Andre B.
  Keep the customer happy with great customer service , the customers are always looking to be treated with kindness and respect.
• April 2023 by Donna V.
  Andre in the passport division is amazing and made a painful process so much easier. Everyone should be more like Andre he's the best and deserves a raise!!!
• March 2023 by Dorothy Bobo
  Last two times the line has been to the door, with only one clerk working the desk. They close at 4 which isn’t convenient for Citizens.Hire more help before closing, it’s disgusting how long we have to wait!!I blame management.BTW our mail carrier at home is very nice, hardworking and competent.**Update: went to another post office off Estes Dr. They had 3 clerks working, only 2 people ahead of me. Got in and out in less than 10 minutes!
• February 2023 by Jasmine Mccall
  Don’t even get your packages delivered by them cancel it. Some people who relieved the mail actually put in effort and put it inside the mailbox but most employees here are lazy and incompetent. They don’t deliver my packages and don’t even tell me to pick it up I have to make a complaint one time a women called me back and said “well you package been here the whole time” did they tell me this? no. unprofessional. ITS SMALL ITEMS they can simply put in the mail box but they constantly delay my package. I wish there was another mail delivery carrier to deliver my mail because this place is not it. They need actual employees who care about other people’s mail
• February 2023 by Abby Mattingly
  My roommate submitted a forward mail request for himself and they forwarded my package despite it having my name and me not submitting a forward mail request. I have no idea how to get my package back and if they will continue to ship my mail to a different state. The online assistance is useless