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March 2024 by George J.
We had an overall bad experience when we used Wilkinson, Carborro for our whole house renovation. The salesman was disorganized. He sold us items that the plumbers said were expensive but not good quality. He made mistakes in billing for items, and lost an item in the warehouse. We were also denied a refund when we sent back a replacement item that was installed but turned out was nothing like the original item it replaced. The person at the front, who answered the phones seemed to care less whether she was helpful or not, and the salesman was pretty much the same. We weren't the biggest spending clients, but we spent over ten thousand dollars with them and were treated like we came in to buy just an o-ring. It seems like the place has a culture of "who gives a sh**." Go somewhere else if you're going to put in a big, expensive order and want your vendor to get it right and be gracious toward you.
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April 2023 by Kathleen K.
Wilkinson is very expensive and when I cancelled a small part of my order I was charged a huge "restocking fee" which is strange since the cancelled items were not in my possession. For all I know the items never made it off the shelf. Do not use this plumbing supplier!!
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March 2023 by Audrey K.
We ordered all our bathroom fixtures and cabinets from Wilkinson's. Our salesperson, Michael Tuck, was extremely knowledgeable and professional. When he recommended something to me, I simply took his advice. Usually, I do a ton of research before I buy anything significant, but I didn't do this with him. We ended up having terrible problems installing the controls for the shower. Michael stepped up and provided assistance to get the problem resolved. This included two house visits with another plumber. I don't think very many salespeople would have gone to this trouble to help a customer resolve a problem. Throughout the process, Michael was always responsive and "on our side" to get the shower working.Michael has is now the manager and I'm sure his staff is following his example of how to treat a customer. My bathroom is now done, and I couldn't be happier with everything I got from Wilkinson's. For a variety of unrelated reasons, the renovation was a nightmare and Wilkinson's/Michael was the only part of it that was positive.
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November 2022 by Tripp Mcconell
Great place for plumbing, lighting, hardware and Appliances. Everyone is super knowledgeable!
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March 2022 by Jennifer Strauss
Our builder sent us here to pick things out for a bathroom model and we have had such a positive experience! We've been working directly with Michael Tuck and Dottie Tolson - both are gems and together they make a great team. I don't know how long they have been at this, but they certainly know their stuff. Both have terrific design eyes, are extremely customer-focused, smart, and just down-to-earth, likeable people. Extremely easy to work with! We could not be happier and will even miss them a little when our remodeling project is finally done.
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January 2022 by Jeff M
If you have plumbing needs, they will have it. The staff is knowledgeable and their prices are fair.
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October 2021 by Matthew Christian
Jay hooked it up today. If you go here, ask for Jay. The man keeps it 100. Beyond just kitchen and bath supply, it's rare to find someone so genuine in today's world.
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March 2021 by Jeff Mikiel
If you have plumbing needs, they will have it. The staff is knowledgeable and their prices are fair.
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March 2021 by Mishka B
Fast, helpful and friendly
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January 2021 by Maggi Grace
Jay and Robbie were super friendly, creative in solving our problem, and helpful. We had two different puzzling issues we couldn’t solve, and they came up with solutions to each one! So grateful to them for their expertise and patience!!
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January 2021 by M H White
Always helpful. Great to have a local resource like this with prices comparable to other sources for similar quality items.
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October 2019 by Patricia Lugar
Great prices and selection. Staff, especially Rachel is exceptional, very helpful. Will go there again for our bathroom remodeling.
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March 2018 by Sean Mills
Great prices cheaper than Ferguson's
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February 2018 by Alberto Scotti
Uneven service. Some floor reps are good, some not so.
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May 2017 by Scott Crews
These guys are great.
