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March 2024 by Kathy K
Was there for a wire transfer, and Anubha was very efficient and kind.
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January 2024 by Karthik Reddys
I went for statementsand need to retrive my transactions. Anubha sinha she helps me alot with caring service and more patiently she did it.
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November 2023 by jackson paul
Hands down the worst service experience of my LIFE, all they could do was say sorry for having me in line for 35 mins when there was only 1 other person??Ended up costing me over 600 in late fees to try to get my car out from auction(typically 3-5 times a month) and have never been met with such sloppy customer service skills.After waiting again to get my refund for the check and cashiers check cost, they sent me on my way trying to apologize again but not improving any sort of situation.LUCKILY on the way out I caught I wasn’t refunded for the check, so I THEN AGAIN walked in to get this remedied.Will definitely be calling corporate and potentially getting my lawyer involved to see if anything else shady has been practiced here.Save your money and stress and put into a different bank. You’ll thank me later.
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August 2023 by TJ K
I would give zero stars if I could. I did everything right - I called first about a notary (I have been a preferred BOA customer for decades) and I was told "just come on up". I was there within 5 minutes. Waited 15 minutes to then be told the notary was booked for the afternoon and I would have to make an appointment for tomorrow. Deplorable customer service. Use another BANK!
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April 2023 by xiujin lin
Very bad customer service for which BOFA known for. I am with them for last 15years. Now is the time go somewhere else I guess. This branch manager with anna is horrible in terms of customer service.
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April 2023 by terry Zheng
Very bad experience, will not use this bank again…….Very rude staff…. they need some training…
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November 2022 by Nyrma Nieves
The manager of this location has put me through the worst humiliation of my life for racism. She yelled at me that she can't accept a check my dad gave me because it was written in Spanish. My check is from a well known banking institution in Puerto Rico. It was a check to deposit into my checking account. I have been a customer of Bank of America for five years. Banks in Puerto Rico are subject to the same federal laws as in the United States and we use the same currency, which is the dollar. This manager didn't even try to inquire about the check. She just said no because she didn't understand what was written there. I contacted the central offices of Bank of America and they told me that they do accept checks written in Spanish.
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July 2022 by Anthony
This branch at why b of a at 1001 St Charles pl 1001 cary nc ihas been closed Monday(for teen day?!) and tuday Tuseday, no logical or clear reason or when is going reopen. My wife had important transaction that only could be followed in this branch, now up on the air.FYI: to respond B of A comment we did go to different branch at High house road in Cary but they could not help and asked that we go back to branch where her account is (the one that is closed).
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July 2022 by Anthony Azi
This branch at why b of a at 1001 St Charles pl 1001 cary nc ihas been closed Monday(for teen day?!) and tuday Tuseday, no logical or clear reason or when is going reopen. My wife had important transaction that only could be followed in this branch, now up on the air.FYI: to respond B of A comment we did go to different branch at High house road in Cary but they could not help and asked that we go back to branch where her account is (the one that is closed).
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May 2022 by Miranda Hall
Awesome service. Management was super nice but I really want to press that Anna was AMAZING! I’d give 10 stars if I could. She was very nice, extremely knowledgeable, and made us feel important by remembering little details from our previous visit. My husband and I felt like family there just from Anna and her manager remembering who we were by only us going in twice!! I’m telling you, the way Anna treated us, that lady needs a raise!! We loved her.
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February 2022 by Maddie H
Amazing people work here! Kind, patient, sympathetic, knowledgeable, super friendly, I could go on and on. My elderly mom has needed a lot of financial help in the past year, and the team here has always gone above and beyond to help her feel comfortable and confident in her banking needs, and is always greeted like family.
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September 2021 by Patrick Carr
Good service this morning....l was finish in 3 minutes l lost my card in the ATM they ordered me another in a few seconds...it will arrive in 4 business days... It was awesome they took care of all my needs I would recommend everybody to come to Harrison Avenue thanks so much Bank of America????
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September 2021 by Avisek Choudhury
Very bad customer service for which BOFA known for. I am with them for last 11 years. Now is the time go somewhere else I guess. This branch manager is horrible in terms of customer service.
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September 2021 by Mark Stevens
Drive thru banking was shut down and appeared to be so longer term. Drive-up ATM open. Lobby open.
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January 2021 by Linda Lyons
I continue to be dissapointed with BOA. I went to the office today and it was temporarily close along with other branch. If it continue to be this way I will be force to go to another banking system. It is so sad because I have been with the bank for over 40 years. I also had a bad experience about a month ago wating in line for an hour.
