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March 2024 by Detra Holden
Came to get some money out the bank.was passing thru coming from fayetteville.so this isn't my normal bank.SARYA WAS GREAT.SHE WAS NICE,PLESANT AND FULL OF JOY.BEST CUSTOMER SERVICE EVER
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February 2024 by Allyson Ortega-Luo
Literally don't go here. I had to come here twice because they misspelled my last name after marriage, and it's STILL misspelled. Supposedly the investments guy is "educated" but apparently can't spell people's names? Now I have to go to the Colonades location to try and rectify the situation. This will be my 3rd time going to a Bank of America location to try and get my name fixed.
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December 2023 by Bhavik P.
They have a best Service of you have an appointment and follow their guidelines.Small business consultants her name is Farah Abbasi.. she is the best
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November 2023 by Gopinath Biswal
I am delighted to share my experience with Farah Abbasi, a Business Solution Advisor at Bank of America. As someone who maintains accounts with multiple banks, I can confidently say that Bank of America has won me over, and my experience with Farah Abbasi has played a significant role in this positive impression.From the moment I walked into the Bank of America branch and was introduced to Farah,Farah Abbasi went above and beyond to understand my specific needs and concerns. She was an excellent listener, which is a rare quality to find in a banking advisor. She took the time to grasp the nuances of my business and provided solutions that were tailored precisely to my requirements.Farah's knowledge of Bank of America's products and services was impressive. She not only explained the various options available to me but also demonstrated a deep understanding of their practical applications for my business. She took complex financial concepts and made them accessible, helping me make informed decisions about the banking services I required.What truly set Farah Abbasi apart was her exceptional efficiency and responsiveness. She ensured that I received quick and accurate answers to my questions, and she was always available when I needed assistance. Her professional approach and timely communication made the process of working with her smooth and hassle-free.
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September 2023 by Vi Lenski
Worst branch in my experience with Bank of America, at least for business needs. Avoid them. I tried several times because they were close to me, but now I do prefer driving more but be served well. This was a first time ever when I was proposed to use different bank to make a wire transfer. Another branch did that wire immediately.
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July 2023 by avigauri
I went for a wire transfer. Carried my NCDOT issued valid license which is currently in paper format as NC is taking ages to send plastic cards. The same license I used to legally drive and do other things in NC. But the branch would not accept it despite my explanation, presenting all bank cards, last 4 digits of SSN, explaining my preferred customer status etc. I was told to bring my passport. The employee was courteous and polite but I am baffled by BOA rigid policies making it difficult for customers to do business.
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June 2023 by Seth Seth
Highly inefficient staff & like other few members mentioned they always find reasons and refer to rule book for notary service. I didn't have to argue but this was not expected as a customer service.
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May 2023 by Samara Lemon
They are the most inefficient, ineffective Bank of America branch i’ve ever been to. I’ve been a Bank of America customer for over 15 years and this was by far the worst service I have ever had. The workers when you schedule meetings are incompetent and not helpful. Don’t recommend going here.
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May 2023 by Karla V.
What a horrible customer service it was my first time being inside this bank definitely never coming back.
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May 2023 by Inder Gandhi
Very disrespectful and bad experience at this branch. Went for Notary after making an appointment. My other friend warned me to go this branch but still I dared. Rep was trying to find way to say they can't notarize it, when they found no reason, was told its a complimentary service. Well, that's very disrespectful. If you don't want to do it, why don't you list this location as offers Notary.First person, checked doc and said they can't do it here go to UPS. When asked the reason, showed me Notary rule book. Okay...taken, then one document met the criteria of what they can do notary on, and he, other 2 member of staff got busy in finding what reason could be given to say No to this as well. When no clear reason they all able to give, they said, its a complementary service. :) i.e. they decide when to say yes and no. well the time you guys spend of finding a reason or sentence in rule book, you would have done the legitimate document notarization.If the branch manager cares about customer, I expect they would contact me to get full details.Moving my account.
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February 2023 by Hatem Tagel-Din
I like the bank and its app is great. I just do not like some unnecessary complications when opening a new account especially for new students coming to study at US
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November 2022 by Kristen Moore
There is almost never fewer than 4 people in line to see the one teller working. Meanwhile there are 2 or 3 managers wandering around "checking people in." A few months ago, they added a special line for businesses. I had high hopes for a shorter line as I am a business owner. Alas, there is never a teller at the business window, so I'm still in the long line waiting to deposit cash for my business.
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September 2022 by jason kearns
The ATM ate my card. They didn't even attempt to help. Pretty much told me it was my problem and made no attempt to take the ATM out of service... So it had probably been broken or will at least cause issues with the next person. Then I had to wait in line to get cash. Four people were behind the counter with one lane open servicing a long line. To no surprise, they also couldn't help me get a new card ordered. All around lazy and unhelpful.
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August 2022 by J Park
I was very pleased with the kind and professional service of Ms. Shirin Maayah. She provided my family with everything we needed and effectively communicated to resolve some problems. I high recommend her to work with.
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July 2022 by Sunshine Angulo
I had an issue about a foreign currency order, but Brent was very professional and helped me through my different options to resolve the it. He is very kind and I would recommend working with him for your banking needs.
