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December 2023 by Mihir Godbole
Worst customer service experienced at Bank of America location. The lady at the counter did not have a simple courtesy to enough if our request can be accommodated today or not. The banker just walked in to the lady at counter and they started talking something, completely ignoring the customers waiting for an update. Hope I have never have to visit this branch again
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August 2023 by Jan Solar
Friday afternoon... one counter open ... 6 people in line. I left without transaction and there were 3 more people in line. I'm (still for now) your customer. you have my contact details. so contact me directly and not respond here if you want to make this righ.
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June 2023 by Tina Long Vape Escape 2
Mia S. is the BEST! Mia helped me get my business account straightened out and calmed me down during the process. I was so impressed with her knowledge and how she took care of business with ease for me. THANK YOU MIA!
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November 2022 by Sathyamoorthy G A
It’s ok type branch. They should have someone to do the notarize.
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July 2022 by Shashank Srivastava
I had to transfer money from my Forex card to BoFA account. They told me beforehand if the swipe machine returned an error it will not be possible however swipe machine didn't complain and I was able to transfer all the amount to my BoFa account.I didn't bring my passport the first time so they asked me to get it and then it was done very smoothly. Staff was polite and co-operative so full stars for that.
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May 2022 by Ayesha Khan
Will make you wait. Although there are no clients in the bank.
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April 2022 by Aravind
Repeated insult at this location, branch has multiple counters with dedicated lines customers standing in each line. I was standing in one of the lines for next to be called, as teller clearly observed me in line (branch, check your cameras), but asked me to let another person from next lane with an excuse of saying "who is first" while others are watching. This as clearly an uncomfortable situation.If this is the case, they should maintain single line for all counters for justification of teller actions. Upon my transaction completed, I questioned, by than the specific teller was prepared for counter justification. I am PRETTY sure, that is NOT the practice and she JUST made it up, I could clearly see that.Branch, you have all video recordings to validate.BTW: The teller who helped me, is nice and did his (good) job.
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April 2022 by George Wang
I applied for a mortgage and worked with David from this branch. I give it 1 star based on below facts -1. David did not reply my emails until I looped in his manager Robert.2. BOA did a hard pull without providing a letter disclosing my credit score from that inquiry.3. David said I must submit an application for underwriter review. I said I would like to go ahead with it. I have got no reply ever since.
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April 2022 by Shwetha P
I really appreciate the help and assistance provided by Bill and Will. Though their systems were down nationwide, they suggested alternative way to get our things done.Thanks so much!
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April 2022 by Sandeep Chintala
No point in going to this financial service center. Folks are lazy enough to avoid the work.
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January 2022 by Ramesh Singh
I haven't written any negative review yet about any vendor/services till date. But, I am writing this review because there service quality that is provided to customer in this branch is really pathetic. They actually don't want to work. They will make one excuse or the other to not do your work. I and my wife visited this branch for 3 consecutive days to get the SSN number updated.But, they made sure that our job is not done because of some excuse or the other. We have to do the same SSN update in our CHASE account too (which is just a mile from this place) and they took not more than 10 minutes to help me out. But the staff at this BOFA branch made sure that the SSN is not updated even after 3 consecutive visits on 3 consecutive days. I visited this branch as it was nearest to my home. But, I have made up my mind that I am not going to use any services of this branch. I will always prefer CHASE over BOFA now if I have to use any service that requires a branch visit
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September 2021 by Mustafa A
Touch screen on drive throw ATM machine isn't working for depositing cash. Wasted my time.
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September 2021 by Collin Smith
The manager Lee told me I was not allowed to consistently get change for myself when I have an account with bank of America. He accused me of always wanting it for a business. Such ridiculously bad customer service and the behavior should be monitored and delt with . I have never in my life had a bank in which I have an account tell me I can't make change.I love bank of America but this manager and his customer service terrible at best. Currently waiting to speak with his supervisor.Not surprising to see they have such low reviews.
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August 2021 by V A
This branch is the worst I have ever come across. I went to wire some funds today and there were 2 people ahead me and none after. There were 4 offices for bankers and only 1 had someone in it and he wasn't helping anyone at the time. The Indian teller said that there were no appointments for the day and that I should try to make one. It takes a whole 10 min for someone to help with a wire transfer. When I pointed out that there was a banker sitting idle, the teller told me that the banker didn't have access to do a wire transfer. I got agitated and asked why they weren't others bankers working today. She said they were short staffed and sensed that I wasn't happy. She then talks to the lone banker and comes back to me that he can squeeze in an appt for a few min at 3:15 PM which was 4 hours later. Suddenly the bankers access for wire transfer was magically bestowed to him.Their work is to help us because our money in their bank makes them money through their investments. The hubris they exhibit is revolting with people who they think are not of a certain ilk. I shall never bank with this branch ever again.
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August 2021 by jal reddy
Very unwelcoming, rude behavior for asking questions and doesn’t seem like I am in a bank.I felt it was like a Walmart return services department
