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March 2024 by alfredo caceres
Always great service!!!
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December 2023 by Jason P.
Staff was very helpful, went there twice during my home buying process and got the help I needed.
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November 2023 by giovanna martinez
This bank has the worst customer service especially the one on N Harrison Ave in Cary. Never staffed & the staff that is there is very nasty with me every time.
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October 2023 by Kara Ashley
The absolute slowest bank ever!!!! Hate coming to this bank
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September 2023 by Georgia Faye Pope
Very friendly employees. Service is very quick to get you on your way.
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July 2023 by Zane Williard
A bank that refuses to break bills/provide change unless you bank with them. Impressive....
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July 2023 by Kayla Mckearin
I have been with this bank for over 10 years before it was a Truist (BB&T) I will officially be switching my bank. It’s been a long time coming, and the service has been awful and the processing is so slow. Never, ever, ever in the history of banks has a cash deposit needed an overnight processing!?!? That is the entire point of it being cash is so that it will be instantly available in the account, was with “customer service” and was disconnected 3 TIMES!!! Service couldn’t even get their own bank to answer their calls. It’s a big joke and I’m happy to be switching.
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May 2023 by Amy McKeown
I closed my Truist checking and credit card account April 4.It is now May 19 and after multiple trips to the bank and phone calls with “customer service”, I got two emails and a letter today regarding my “overdue balance.” I went to the bank again today and the teller said he would submit my request to close the account again. That’s it, he says, that’s all he can do.Truist REFUSES to close my accounts. They cited that I had some sort of customer service agreement that was still pulling money from my account. I have been through every possible retail account and deleted every service agreement with PayPal and they are still charging me fees.The worst is that they are trying to take $100 from the nonexistent checking account to pay off a few dollars and change in “interest and fees” on my credit account. The checking account is “blocked” but not closed, so $100 withdraw bounces, resulting in an insufficient fund fee. The credit card account doesn’t get paid so the non payment and interest fees continue to accrue.I reported Truist to the Consumer Financial Protection Bureau and to the state Attorney General’s office. The state Attorney General’s office won’t touch it, and the Consumer Financial Protection Bureau says that they are still waiting to hear back from the bank.I have heard back from the bank and the answer seems to be that they simply will not close the account. Why not? Because they can practically print money from it by continuing to charge me absurd fees.All I want is to close this stupid account. I have been trying for months, but I’ve literally had to save up money for months in order to pay off the fees and move all of my transactions to a different bank. I finally paid it off April 4th and I still can’t close the account.How do I make them close my account so they stop charging me these fees and report my credit card paid off to the credit bureaus?
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April 2023 by terry Zheng
Very good experience, polite and professional
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August 2022 by Casey
Not sure what changed but this bank has seriously relaxed their overdraft fee’s & I wanted to write a positive review about it.
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February 2022 by Reuben Casey
This is the absolute worst bank ever. Nothing they tell you is consistent. Closing my accounts and reporting this bank for shady and deceptive practices.
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December 2021 by Wh1teLux
WORSE BANK OF ALL TIME OVERDRAFT FEE'S IS ALL THEY SEE! THEY DONT CARE ABOUT YOU NO WONDER THEY HAD TO MERGE WITH A NO BODY FL BANK STRAIGHT TRASH I CLOSED MY ACCOUNT BYE!
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September 2021 by donna cook
Terrible customer service experience. I needed to report debit card fraud and get a temporary card. The branch was physically dirty, understaffed, and “out” of cards. If this represents Truist then I will be in my way. Never met this sort of disappointment at BB&T before.
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August 2021 by Barbara Henry
Very disappointing interaction with the manager, John Walker. He was to help me with a letter I needed to close an estate. After waiting two weeks for his reply I called. He did not seem to aware of any of our previous conversations and was unable to provide information he had previously committed to. I asked him to take our conversation off speaker phone. He was not willing to that as well.
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June 2021 by Willie Smith
I’d like to post a pic with the 6-cars in one line on a Friday afternoon. Not only that, but you cannot go inside. BB&T was ok, Truist sucks. Closing my personal and business account on Monday!!!