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February 2024 by Lu Sal
Please take note of how many one star reviews there are. This place isn't worth the cheap price. The room was very dirty , the toilet gross and everything felt like it had a layer of muck. The halls were covered in the scent of weed and carpet cleaner, it was nauseating.I've stayed at the 2 surrounding hotels and they were a million times better than this one.Beware .Rooms: Very dirty
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February 2024 by Carolyn Hertzog
There are bugs, I believe cockroaches, in the room. They are living in the microwave, right above the fridge and coffee pot.The service was great, the breakfast was amazing, the location was perfect, but the bugs are disgusting. The rooms seemed clean overall until you seem them running around. So gross. Couldn't wait to leave. Have to triple check my luggage to make sure I didn't bring any home ?
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January 2024 by Dylan Goodwin
Probably my worst Best Western experience - Plus or otherwise. Rooms were ok to crash in, but were not given great attention to detail. The sink did not drain, the shower worked at about 50% capacity, and no light privacy blinds - only blackouts or people looking in from outside. The location also seemed to be minimally staffed. Won’t back with the number of other hotels to try in the area.
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December 2023 by Michelle Dunn
Great experience room phone didn't work. They work well with disabled clients and they are very well understanding. Hotel has two separate sides. Great hotel staff members.Rooms: Full of space, comfortable beds, quiet rooms.
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November 2023 by CM F.
Nice, clean newly remodeled hotel . Staff are friendly and helpful breakfast is generous with many choices and delicious. Our room is clean but has some strong smell of air freshener. There are also cigarette smoke coming into the room in the morning from the neighbor room.
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November 2023 by Kayla Wertz
This has been my go-to hotel for when I visit my family in Raleigh for the past 5 years or so. We have usually been pretty happy with our experience, however, last night during our stay we experienced something pretty frightening. Somehow someone had a key to our room - luckily, we had the metal bar locked across the top of the door - because someone opened our door TWICE while we were in the room. We had two small children with us and needless to say we were spooked for the rest of the night and today as well. At first I thought maybe I was hearing things and someone was opening the door beside our room and it was just loud, but that wasn't the case, because when I did hear our neighbors open their door, it sounded further away as it should. Someone definitely tried to get in our room and I can't stop thinking about what a nightmare it could have been if they were able to. The front desk girl was apologetic, very nice and changed out our keys. I just wanted to alert management on this situation, as this is absolutely not okay. Please keep an eye on your cameras.
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October 2023 by wayne kass
Very nice room. Fulfilled all of my needs. Room maintenance could use a little help. Room did not get the attention needed. Toilet ran my entire stay.Rooms: Room was very nice. Bed was firm.
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October 2023 by Marcia Cloud
Sad to say I will never stay at Best Western plus in Cary on Walnut Street. The HVAC system did not work I asked Khalil, Blackwell, SM, to fix it.,he called the police tell me to leave because I could not move because I am handicapped….so much for that.Jessica and Keisha at the front desk were horrible to me.They would not even provide me with a fan while they worked on the AC I had already paid for a week there.The toilet ran all night and as I was leaving I noticed a stain at the top of the ceiling over the bathroom so it’s probably mold growing in that room. Bitter sweet blessing for me to leave anyway.BWPlus Cary used to be a top rated place.,,it was perfect three or four years when I visited there and I thought it would be the same.Never again!!!!!!
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October 2023 by Anna Kim
I would have given them negative 5 if I could. They cancelled our reservation and offered to get room with 1 bed instead of two as we initially booked. We were left on the street with no apologies and terrible customer service experience from Jessica. She shouldn’t be allowed to work with people.
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October 2023 by Zsolt DÉSI
Overall, everything was fine, but what I will never understand is why rooms that are already small have to be made optically smaller with dark carpets and dark furniture. I spent 6 nights there but only one was room
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September 2023 by M B.
Not sure why the reviews are so low. Obviously these folks have not been to crappy hotels. This one, i will take any day! Spacious room. Lil kitchen, we did not use. Spacious room, ok, i know i said that already...but it matters. Now the floor configuration and the floorplan, weird, but if that is the worst part, again, i will take it. Lovely lady at the front desk checked us in sunday afternoon! We missed breakfast. The only issue i had was smelling weed as we walked to our room. But it was down the hall from us and no bother. Overall, i will take this hotel all day long as compared to other two star rated hotels.
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September 2023 by J T
Not the first time I stayed there but possibly the last. The location worked well for what I needed. The rooms were very unclean. Bug smashed on the wall and mold on the ceiling. Food in the floor and looked to not have been swept.Depending on who you talk to in person or on the phone service is good or terrible. The later shifts seem to her the worse service. The day service is very good. The room I got this time if it was not already booked and paid for I would have left and coming form me that says a lot. They also need to update there gym equipment personal preference. The 2 star is for the location and the service from the day shift. Other then that it would be less.
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August 2023 by Carol S
Booked a "suite" which was advertised as two queen beds in a bedroom, with a sofa sleeper in separate room. The main building apparently has standard rooms and the suites are in the building behind, which used to be something else. Lock on exterior door to the rear building didn't work, so it was always unlocked. As soon as you enter the building, you're hit with a nasty smell of stale smoke. Got to the room and it also reeked so badly that the only way it was tolerable was after buying Febreze and using it generously. Contemplated going elsewhere, but no availability anywhere nearby (NCSU Parents weekend). The TV in the living room wasn't connected to any cable/internet, so it was useless, and there was no wifi signal in back building. At bedtime we realized there were no sheets for sofa, so had to walk to main building (front desk) and request them. Clerk found linens behind the counter and gave me a stack. Got back to the room to find they were a bunch of pillow cases, but no sheets, so back to the main building. Had to wait for someone to come to unlock a storage room before I could actually get sheets. The staff were very pleasant, and the breakfast was actually very good, so at least those were positives. And a standard room in the main building might be fine. But don't book a "suite"!!!
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August 2023 by Chin Jian “CJ” Yang
Decent place to stay, room is clean but the door is jammed. Depending on luck, the reception can be rude. The breakfast is alright, have seen better elsewhere.
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July 2023 by Tramp on tour
The room was spacious, though it was very dark and dated. There was a fridge, microwave, and coffee making facility. The bathroom was small and also dated. Breakfast was ok.
