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November 2023 by christine sales
Our experience at capital vacuum was better than we could have anticipated. Sharon was extremely knowledgeable patient, friendly and professional! She assisted us in making a decision on a vacuum that best fit our needs. We will definitely be supporting this stellar family owned business again!
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September 2023 by Daphne Rivers
I have used this store and location for over 20 years in Cary. They have great products and service. Sharon, one of the owners, is awesome. The current guy that works in the Cary location is extremely rude and condescending. I refuse to go in there if he is working. When I have a question about my vacuum and bring it in…..He states that I obviously did not read the manual and I was the second person that came in asking the same question. He then proceeds to get into an argument with me. I never get into arguments with anyone except him.
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May 2023 by Laura Shivar
Capital Vacuum carries quality products and services those products in-house too, unlike big box stores. I have been a customer of theirs for years. I recently purchased a Sebo canister vacuum there because they are experienced and knowledgeable about all their product lines and could help me compare different brands and models to find the best fit for my needs. As an authorized Sebo dealer, they offered an extended 10 year warranty on my canister’s motor and that gives me confidence I am purchasing a vacuum that will last me for many years to come.
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December 2022 by Ellen Doyle
I purchased a Miele canister vac here in Jan 2021, trying to support local small business in my town. It took great effort as the store was closed during normal business hours during multiple attempts in December 2020. I purchased a vacuum that was assembled and did not get an instruction manual (they couldn't find it). I looked up features and care online. Have been thrilled with the vacuum. Returned in March when I realized a large particle filter was missing from the dust bin (I have a bagless). The man working at the store was not knowledgeable about the machine, unhelpful and almost rude. I could have just ordered the part online for $31. He wanted $49.99 to order it. He offered no excuse or apology for the missing part. Just lots of criticism and complaints. I won't bother trying to support small local business when they treat you like this.
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December 2022 by Veeda Yudeen
Am revising my one star rating, based on recent feedback from Sharon, one of the owners: that person is no longer with the company, so, I am giving 5 stars to this Cary store and its management, which is what I would have expected for all the excellent customer service I have received previously for over two decades.My previous review:"The man behind the counter who finally returned my calls after many attempts to reach someone began by saying that my phone was busy for an hour, which was a total lie...as I had not been on the phone at all until he called back...and then he was rude and sounded condescending in his answer, telling me he had to see the vacuum first, and abruptly hung up.I actually purchased my Miele Vacuum from this store 22 years ago and have been very pleased with everyone behind the counter for their courteous and professional service over the past two decades. But after today, I am not inclined to either get it repaired there nor purchase a new Miele vacuum at this store if it means having to deal with this obnoxious man."
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December 2021 by Marvin Suarez
We came in looking for a new vacuum. Although we arrived shortly before the store was closing Steve was willing and ready to help up. He was not only knowledgeable about all of their products but was also honest and open in steering us to the best value. I would highly recommend Steve and Capital Vacuum for his outstanding service and product knowledge!
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December 2021 by Kathy Heinkel
Steve was professional, extremely knowledgeable, and very informative during my selection of a Miele vacuum. I was able to get my new Miele vacuum at a great sale price with extra attachments for my furry babies at home. I’m excited to use my new vacuum and attachments! Thanks Steve for making my shopping experience safe, efficient, and a great value.
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December 2021 by Ralph Wild
I moved to Cary, NC in 1982, just before the big growth spurt started and needed a new vacuum cleaner. Found Capital Vacuum at 209 East Chatham in the yellow pages (remember them?). The place looked like it had already been around for quite awhile. Now in 2021 I needed a new heavy-duty vacuum just for carpets. Being vacuum cleaner-impaired, felt I needed to talk to a human about my situation rather than some Internet Bot so I headed once again to Capital Vacuum, still there on East Chatham.After finishing up with his current customer, a gentleman roughly my own age listened to my account of the death of my prior vacuum and list of perceived needs and pondered the situation. All that was wrong with the old unit is that the band that drove the rotating brush in the carpet head kept coming loose and burning up just about every time I used it. Capital was the only place, Internet included, that I could find to get them and the last time I stocked up said they were no longer in production. Of course, the whole assembly had already been out of production for years. So what I needed was basically a motorised carpet brush attached to a powerful vacuum motor. And that was exactly what the gentleman showed me. Said it was the cheapest thing they had and that the “commercial” version sold like crazy to local cleaning service companies. The commercial version has a three-prong plug and no light versus a light and two-prong plug, plus a more artful paint job on the “home” version. Same price for either.Once he had showed me this model, the salesman just about flat refused to show me anything else saying things like “that’s all you need,” “no, that’s too expensive,” etc. His manner was such that I barely managed not to troll the guy to see how far he would go to kept me from buying anything else. Of course, he was right- what he had first shown me was exactly what I needed so I was on my way with the commercial version under my arm and a smile on my face.
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December 2021 by Kim Vite
These people know their products very well. They have always been pleasant to do business with. They are the only store we go to for our vacuum needs - for the past 15 yrs. I highly recommend them!
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December 2021 by Dianna Spellman
I have used Capital Vacuums for my repairs both in Cary and Raleigh, for over 8 years. I find the family owned business to be very knowledgeable, honest and helpful. They usually stock what you might need and if not, will do their best to get it.
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December 2021 by Denise Miller
Very honest! Didn't have to waste time. The gentleman who helped me was swift even while taking other calls. Extremely happy. Last vacuum lasted for 15 years and I purchased it here.
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December 2021 by John dempsey
I had such a great experience. The customer service was first rate. Steve took the time to explain how the different vacuums worked and helped us at every step of the process.
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December 2021 by Chris Willis
Great support looking for the right solution to our vacuum cleaning requirements. Knowledgeable and personable. Did our product registration with purchase and a tutorial on the use and set up.
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December 2021 by Sandy Miller
Steve was knowledgeable, helpful, very efficient, and had a wonderful sense of humor! Steve explained all the work that he needed to do on it and the vacuum cleaner looks like new - and it really “sucks”!
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December 2021 by Suzette Klein
Steve was very friendly and helpful with my purchase. The prices for vacuum cleaners are extremely over priced! However, the prices are the same via other websites.
