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November 2023 by Caleb Smith
I had to have my car serviced and the process was smooth from start to finish. They communicate well and meet their deadlines.
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October 2023 by Nathan Hicks
DO NOT TAKE YOUR CAR HEREBetween the staff leaving me I. The dark about my cars repairs to the many broken verbal promises I wouldn’t take my car here again if it was the last car repair shop in NC. My car went in for repair 01/05/2023 I still have not received 2 clips for my car that was “promised” to be delivered. This place over delivers and under performs. Many times I said I’d get calls back about my repair but their employees lie. The only reason my car finally got moved along and sped up is because I got ugly with the staff. Still to this date I have not received the last 2 parts for my repair and I have paid them in full MONTHS ago. They don’t care, they got my signature that the main part of the repair is done and have no intention sending me a clip for the trim piece on the outside and a clip for the self belt holder. DO NOT BRING YOUR VEHICLE HERE. These people are scammers, until the day I die I will be spreading the word do not take your car here.
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September 2023 by Iam A.
CAUTION! Arrogance, Attitude, and High Prices ahead!!We took our Subaru in to have the right-front fender reattached. It got caught on a table close to the garage door and pulled off as we continued to back out. We told them all we wanted was reattachment, no paint, no body work, nothing fancy; just reattaching the fender. The fender was surprisingly intact, with only a few scratches that touch-up paint could eliminate.We received an estimate quickly, but the quote included parts that were not needed, AND paint, AND something they called "scans."We went back to the shop to ensure they understood what we wanted since we were going to be paying with our own funds, no insurance.The gentleman who constructed the estimate came out and was dripping with attitude. We told him we did not want any paint, and we asked what "scans" were. He replied that scans are done before and after to ensure none of the sensors are malfunctioning. We told him that all sensors were working perfectly and reiterated that all we wanted was to have the fender reattached.He then commented on the paint, saying they were "required" to do paint work. To this, we raised an eyebrow, to which he got very snarky. He elevated his voice and proceeded to tell us that they had to do the paint and scans so they could warrant the work. We told him we did not care about a warranty, only that the fender got reattached.He then heaped on the BS:- "I can not do a job that is not first class."- "I can not jeopardize you by giving you a car that I am not certain meets our requirements."- "We have to do what we are required to do."We left the shop laughing out loud. The level and intensity of the BS were something to behold.We then went to another shop and got an estimate for less than half of this shop's quote to ... you guessed it .. simply have our fender reattached.
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August 2023 by Shashank Govindarajan
Do yourself a favour and stay away from this body shop! I dropped off my car end of May for repairs. It's mid-July and I still don’t have my car back and delivery dates have been pushed 5-6 times. I keep being notified that they broke parts during disassembly and reassembly and have to order replacement parts.Edit: Updated to 3 stars after getting the car back! They did a solid job with the repairs!Such a disappointing and frustrating experience.Services: Steering & suspension repair
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July 2023 by Sivabrata Das
I had a great experience. Very customer friendly and explains all details. Timely status updates. Crystal Fitzpatrick was my estimator and coordinator and she is the best.Services: Painting
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July 2023 by sunnyg6458
Don't hesitate bringing your car into Carstar Auto Body of Cary! Great customer service. Jimmy Ferrel helped me on my visit with pleasentries and good ole southern hospitality! Serviced my front plate in no time. Also had my bumper done a few months back and was good as new. Make Carstar your local car auto shop
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July 2023 by Hari S
This business has poor work management and response to customers. For a small autobody work they are taking almost a month and postponed the date of delivery three times and still my car is not ready with no expected date of completion. The earlier bad reviews are real and think twice or thrice before you give your car to them. They have responded to earlier reviews promptly assuring to take care of the concerns in future but looks like they don't.Update 6/30/23: Until last week it was for non availability of parts. Now, they have postponed target date to 7/3. Parts arrived on last WednesdayFinally got my car on 7/3. Has done neat work and gave the car clean outside n inside too. Thank you! Increased from one star to two stars.
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July 2023 by Thang Le
I had an appointment for an estimate at 2PM. I arrived at 2, checked in, and waited 30 minutes before someone comes out to look at the car. The person started asking how I'm paying. From my perspective, it doesn't matter as I needed to know how much it would cost to fix it even if I'd have to pay out of pocket. The person kept harping on how / who's paying. She goes back inside and starts complaining to a coworker about what a waste of time it would be to give an estimate. I got up and let the front desk person know to not worry about it. If they think giving an estimate for potential business is a waste of time then they should not be in business. The brief interaction I got gave me the impression of poor management and poor communication.
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July 2023 by Adam Cavitt
They are very passionate about their work and keep you updated on what’s going on. Very happy with this company recommend to anybody thank you very much.Service: Steering & suspension repair
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June 2023 by Alexandre Peyrelongue
Facts:Very long process for a small job.Out of price (over $4,600) for some paint removal on one of the rear side.1 ceiling component that has been disassembled is now failing off with a clip issue. After having returned for repair, issue persists.Paint projections on plastic parts (not painted).Had to wait 45 min because the car was not ready whereas I received a notification saying that it was.
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May 2023 by Alan Cowles
After an accident that damage to the front end of our car and left it undrivable CARSTAR was able to repair the vehicle working with our insurance Allstate. They completed the repairs rapidly and got us right back on the road. The front end of the car looks brand new, and it drives great.Services: Painting
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April 2023 by Victoria Musselwhite
They did such a great job fixing my car up to look brand new after something flew off an 18 wheeler on the highway and scratched up the side of my car. The staff was so nice and helpful, explaining everything and taking the time to go into detail with me. Would definitely take it back there again.Services: Painting
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April 2023 by Margie Sved
Everyone here has been pleasant, helpful, and giving believable explanations for the many delays. I'm sitting in their waiting room right now at 2"30 on 4/12. Car was initially estimated to take about a month, ready 3/31. Yesterday they said it would be ready this morning. I called at 10:30 today "just another 30 min for paperwork." Got here around 1:00, paperwork not completed. Left around 1:30, found no AC on an 80 degree day, came back, "just a clip." Still waiting at 2:30. Hungry, tired, and grumpy. Car looks good. ExServices: Painting
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April 2023 by Srividhya Kidambi
Car star was very efficient in handling our accident insurance claimAnd repaired our van in very short period of time. They were good in updating us with the status of the repair too! Thanks Carstar for an excellent job !!Services: Auto engine diagnostic
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March 2023 by Helen Jimenez
Had my car there for a month and a half. While having my car there, it was STOLEN and then later found and returned back to shop. The car shop constantly lied and said they would scan my car for any more issues. They called me and said my car was good to go home. When i got my car back; dashboard still showed engine issues. I later went to auto zone to get my car scanned and it showed that they never addressed the engine issue in my car. These people returned a car back to me that was not running safely. They were all talk and no action throughout the whole process. The fact i got my car stolen in broad day light should be a bigger reason to not go there, a police report was filed for the incident. I have been transferred to another car shop to have my remaining issues fixed. WOULD NOT RECOMMEND to absolutely anyoneServices: Transmission
