CosmoProf in Cary, NC is the leading distributor of professional beauty products, exclusively for licensed professionals. Customers praise the helpful and welcoming sales associates, who assist in finding the best products. However, some past experiences have been disappointing, with issues like empty product packaging and feeling watched more than other customers. Overall, the business has improved, but there is still room for better customer service.
Morgan did an excellent job in helping me find the best hair products. She smiled right when I came in and was so welcoming! I will definitely be coming back to this store to see her from her great customer service! She is the best!! :)
April 2024
Helpful sales associate, got what I was looking for, however got home and the beard oil I purchased for my husband had an empty bottle in the box, so that was a little disappointing.
June 2022
They've gotten better..I used to hate coming here to grab my products for my clients. It was an uneasy feeling, often followed, and watched way more often than other customers. I am a frequent flyer, so maybe that is why they have gotten better, but still doesn't excuse prior behavior.
