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October 2023 by Julie S.
Our family have been customers at the CVS Pharmacy on Winston Hill Drive for over 20 years. We've had some lovely pharmacists over the years. Tonight I had an encounter with one of the current pharmacists that actually left me in tears, she was so rude and actually unkind. She had no interest in hearing my concern and actually said "you have your medicine, what more do you want?" I expect a reasonable level of customer service, and based on past experience at this store, I had come to expect some level of care and compassion.We'll be sad to leave, but if the current pharmacists remain much longer, we will have to find a new pharmacy. Good thing there is one on every corner in Cary!
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September 2023 by Erich G.
September 12:Get a text from CVS that I have 2 prescriptions ready for pickup. I go to the pharmacy and they say they don't have it ready. I show them the text and she says sorry, nothing is showing on my computer. Finally after 5 min, someone else pulls it up in 10 seconds and says yes, it's here. CluelessPickup a bottle of Advil and go to check out at front register. 3 employees are helping someone at the self checkout, meanwhile four of us stand in line waiting......waiting....waiting.....waiting, I finally put it down and left. This place is like a child daycare center, nobody knows what side is up. Don't give them your money, they do not deserve to be in business when they operate his poorly and even managers are lost.
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September 2023 by Charles Daw
Out of stock of my meds and they don’t even bother to text me or call me or anything.
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August 2023 by Justin M.
This location kinda sucks. They don't pick up their phones, and the right drive through is broken with no signage. I also asked for a Covid test kit while in the drive through and they said they didn't know if they had any. Seriously, would you rather I come inside with Covid to get one?
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August 2023 by Indukumari Patel
Pharmacy staff is very helpful.
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July 2023 by Ramya Sai Hullur
Was just here to get the passport size photo for our 2 year old son. The manager was very rude and couldn’t wait for atleast 2 minutes to take the photo of our child and he asked us to leave. Never going that branch of cvs again.I don’t want to give one star but this review is leaving me with no choice
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March 2023 by Brett G.
I just started using this CVS. I've been to the pharmacy 3 times and have left frustrated each time. I think the words uncivil, abrupt and rude cover my treatment at the pharmacy counter so far. I've also been told twice that my prescription would be ready later that day, but when I go back a couple of days later they're still not ready.
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January 2023 by Jay S.
The service at this Pharmacy is terrible. When The store manager also couldn't resolve our issue, I have registered a complaint at their Customer Service. Hope they will take some steps to fix or shut this store.
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November 2022 by Kayra B.
This location we have been using like more than 4 years. Whenever my wife goes there they discriminate her because of her appearance or language. I stop using it last week because they discriminate me not understanding drug name. Should I know the drug names. No. If I am spelling my last name becuase it's hard you should spell the drug name. I m not pharmacist. right Indian pharmacists! :(
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July 2022 by Google user
When I showed up on time for my scheduled flu shot, I was told it was cancelled due to vaccine shortage. I didn't receive any cancellation notices except an email, which was sent one minute after my scheduled appointment time! \\\"They take reservations but don't keep them!\\\"
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May 2022 by J C
When I showed up on time for my scheduled flu shot, I was told it was cancelled due to vaccine shortage. I didn't receive any cancellation notices except an email, which was sent one minute after my scheduled appointment time! \\\"They take reservations but don't keep them!\\\"
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May 2022 by Dmitry Harnastaeu
Worse service ever. It took them the whole day to grab a tube of cream from shelf and put it to a bag. Lazy workers, rude staff. Avoid using this pharmacy.
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August 2021 by Megan F.
Update: I just picked up my out of state medications that this location said they couldn't fill. So not only did they lie about my insurance "not being on file" they also lied about not being able to fill and out of state prescription. Those that are new to this location, please do yourself a favor and get your meds filled at any other CVS than this one if you want to avoid any headaches.Pharmacy staff here is so rude! I came to get a prescription filled and they said the insurance denied it and they couldn't fill it. Come to find out from another CVS, they didn't even have my insurance on file so how could it have been denied? They also said they couldn't fill an out of state prescription however, another CVS down the street was able to with no problems.Another time I had a doctor call in another prescription and they said it wasn't in the system at any CVS. My doctor called another location and they were able to locate the medicine.They truly do not even care nor try to do their jobs if it involves doing anything above a minimum amount of effort.I will not be coming here again. Go to the CVS on High House and 55, they are much nicer and actually give you correct information.
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July 2021 by Brian M.
Updating my review from 3 to a 1. Can't tell you how many times I've gone to pick a prescription up at noon, it's not ready, so I come back at 5:30 and they're "still working on it" even though they said it would take just an hour. This place is a pain in the ass. Between my three prescriptions and picking my dogs prescriptions once a month, I'm here way too often. Would rather get my teeth pulled.It's ridiculous but at least the folks in the pharmacy are nice.
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June 2021 by John S.
One of the worst stores Ive ever been in. It's dirty and the people don't care to serve you or do anything. Go ahead and shut this location down.