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November 2023 by E. Gaynelle Shorter
I have rented a couple of times from Enterprise at this location and have never received the car that I reserved - a full size car. Each time I was given an upgrade of a subcompact SUV. My rental cost were very high for a subcompact vehicle. I will not rent from Enterprise again!!!
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October 2023 by Anna Parrish
Victoria at the Piney Plains location was so helpful and patient. I came to get a rental- brought along my father who interrupted her rudely multiple times and Victoria was nothing but patient and respectful. She made sure everything was smooth and polite as possible. Thank you Victoria, and please consider this an informal apology from his daughter. Highly recommend this place to anyone!
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September 2023 by pegi gg
Never disappoints been using them for years. This was a small office next to a auto repair. Great customer service and cars in good condition as usual.
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June 2021 by Marlese Steele
I can't give this review anything less! I had very poor customer service at a few different locations this go around. Due to some mix up and poor customer service I was going to miss out on a vacation thay my family and I had a lot of money tied into. After calling around for 2 days and several different locations I finally found this location where K B was able to assist me. I will admit I was not the nicest to him because I was totally frustrated but he was still very professional. After getting to this location an hour away from me and meeting him I had to apologize to him. He was still professional and trying to assist me. He said he totally understood and I really really appreciated all he did for us. I had to take the time out of vacation to do this review to report what an outstanding job he did and let him know once again how much we appreciate him.
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January 2021 by Karen B
I was given a car that smelled strongly of marijuana. I called and was told to exchange the car at a different location the next day. The exchange car smelled worse, it smelled like alcohol and cigarettes. The backseat was also dirty. I thought Enterprise was better then this.
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December 2020 by Preston Stinnett
My wife and I had talked to this place specifically and gotten a car arranged. I showed up ten minutes prior to closing and they had already closed everything and nobody was even at the building. They closed before 6 pm. Their sign showed that they closed at 6 pm. Absolutely terrible customer service. Wouldn’t recommend this place to anyone.
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December 2020 by Ivette Kerr
Fast and easy picking up and dropping of the vehicle.
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November 2020 by abu Ibrahim
The worst customer service and you'll end up going home with out a car .. They will play you around
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November 2020 by amy slike
Great customer service great staff
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October 2020 by Patrick C (PAT) Beach
not able to get the make/model of vehicle we wanted but made it right by providing a comparable (upgraded) model
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September 2020 by Keith Washo
Enterprise Rental Car in Cary has been treating me poorly, ignoring my written responses, and inaccurately accusing me of damage to a vehicle. Enterprise has not responded to three official written requests and explanations by me that the damage being accused of vehicle I returned is in-correct and not related to me. Enterprise management, please respond to my written communications asking to please refute this claim damage claim #16225318. It's illegal to not respond and goes again NC statues. Two points :1. I had no damage to vehicle under my care2. I returned the car fully working and "as is" normal and finecondition as given to me and signed off per our agreement. No mentionby car inspector at return of any damage at Kia Motors in Cary, NC.I'm not responsible for this damage you are trying to force me to pay per your damage reports in my email inbox and then you ignoring my replies. Please help o assist per my efforts to communicate and help resolve this case. Thank you, Keith
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September 2020 by Desirae Sturdivant
From pick up to drop off it was a great experience
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March 2020 by Luis Trujillo
Had an Amazing Experience with them renting a car. I would highly recommend them
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March 2020 by Enoch C
They’re ok. Was told that I could return at RDU airport though they didn’t allow it at the end...
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January 2020 by Enoch Chang
They’re ok. Was told that I could return at RDU airport though
