December 2022 by Ashutosh Singh
I had to send an important document to DC overnight but I was late for the last Fedex truck that had already left. Gentleman working here named Mark was busy handling many customers in queue. But he still spent time understanding my urgency and suggested me to drive to Fedex at RDU airport, and provided details like when the last FedEx flight leaves RDU airport. This helped me ship the documents on time otherwise it would have taken 2 days. Shout out to Mark !! Thanks much
December 2022 by Chase Davis
Tried to upsell me and rejected it and he refused to take my package when it was in a box went to the other fedex and had an awesome experience, this store wouldn’t recommend.
December 2022 by Vinny Vince
This store charged $86 for a half-ounce international letter, held it for months, then bounced it and tried to charge another $168. That's $508 per ounce for a failed letter meant for the Queen.
September 2022 by Kimberly Griffin-Davis
Very friendly staff and I was able to have a couple suggestions for lunch too.
August 2022 by D C
Hope you’re not in a hurry - or have nothing better to do than wait in line. This location used to be really good. Recently I’ve found them to be glacially slow and honestly not professional, sometimes talking for a long time when there are up to 10 people in line. At least this has been my past few experiences. Update: after waiting 30 minutes in line they informed me that their scanner isn’t working and they can’t scan the UPC needed to print a prepaid label. Lacking customer service and bad equipment - they shouldn’t be in the shipping business. Either way, they’ve lost mine.
July 2022 by Reonda Groves
Poor customer service. Will not tell you the full truth about how much their services is until you get to the store
March 2022 by cyril raju
Excellent service. Owner explained everything about self service print outs including common mistakes.
February 2022 by Kong L.
What an interesting visit to a FedEx -- in the worse possible way. I arrived on a Saturday with a line almost out the door. That part, I didn't mind but when I finally reached the counter. The guy took my package and literally did a basketball "layup" onto the middle shelf -- BANG! It fell onto the top shelf. What in the world is this? Some sort of playground? I hope my package arrived safely. Pray for me. Never coming back to this location.
February 2022 by Robert M.
Do not use. I tried to ship an USB drive but FedEx lost it. All I wanted was to be reimbursed for what FedEx charged me for shipping which was $13. The usb was of little value. FedEx told me they would not do this even though they admitted they lost it. They told me they need to do "an investigation". I told them the usb drive was of little value and I just wanted to reimbursed for the shipping cost. Again they refused and told me I was going to have to file a claim. So I was forced to contact the bank who felt FedEx was unreasonable agreed to reverse the charges. Again don't use FedEx.
December 2021 by Mary Brule
Mark was incredibly helpful! He helped us find the right box sizes for various gifts we shipped and took the time to walk us through the whole process. He guided us to the best mode of shipping considering both our timeline and budget. Mark turned what I feared would be a shipping nightmare into an expedient and easy errand!
December 2021 by RAJAT JAIS
I heard many bad reviews about them but after visiting it looks good to me. The staff was helpful and friendly and the service was fast. May be they changed the staff after lots of negative reviews.
October 2021 by M S
This is the best FedEx Location! I had really bad experience at other locations and finally went to this location.Bret and his staff are amazing! Bill is superb at customer service. He took time to explain things to me and options which would be best. He took care and was very attentive and also extremely kind, he changed my previous (awful)experience 360 degrees.This location deserves 6 stars!(Also thanks to Adam, the district manager who helped me and facilitated everything!)
September 2021 by Manisit Das
I always have a great experience at this location. The staff members are extremely helpful, professional, and kind. I love this store- keep doing the great work!
July 2021 by Mark Johnson
Mark was very helpful and kind, and was looking out for the best deal for shipping my package. He also helped me load the few heavy packages I was picking up into my vehicle, thank you for the great service! I’ll be back for shipping needs.
July 2021 by Scott K
Ok to drop off but too many limitations on full service locations.