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June 2020 by Luke Render
Fairly nice bank. Clean and well kept. Saving accounts are reasonable. Little high on fees there, but very friendly service which I appreciate.
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May 2020 by Rajat Chander
I really appreciate this branch. I've banked with First Citizens for 25 years, and this branch is particularly competent and friendly. Appreciated Cameron Washington in Financial Services in particular.
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March 2020 by lynnetteut
I used my own personal check to withdrawal money from my own account and the teller did not accept my check. He was hesitant to give me the amount I requested, which was less than $3k. He pulled out his own bank slip and asked me to sign it. I am almost positive he wanted to compare my signature with their signature card on file. He had my NCDL that is a NC Real ID. It seems as if identification is worthless and pointless at a bank.I mentioned to him that my branch has always accepted my checks and never pulled out their slips. He replied saying he didn't know why they weren't using it. Bad customer service.
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October 2019 by lynnetteut .
I used my own personal check to withdrawal money from my own account and the teller did not accept my check. He was hesitant to give me the amount I requested, which was less than $3k. He pulled out his own bank slip and asked me to sign it. I am almost positive he wanted to compare my signature with their signature card on file. He had my NCDL that is a NC Real ID. It seems as if identification is worthless and pointless at a bank.
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June 2019 by Nicholas Dowgul
Not my normal branch, but had no problems finding someone to help me set up some accounts. Friendly folks
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February 2018 by Paul Schatzle
..always always always understaffed no matter what day I walk in there is only one teller behind the desk...not sure why when there is always the same woman just wandering around asking if she can help but is super limited in what she can do. Not good service
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February 2018 by Candice Yagmin
Horrible service. Called and went to the branch multiple times to order checks for new accounts. The checks never arrived, so they closed the accounts for security purposes. After months of waiting. Every time I went in the branch, there was only 1 person working in there , with a line out the door. Ridiculous.
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June 2017 by Praveen Sriram
This isn't my home branch (Preston Corners is my home branch), but I usually get good friendly service when going here. Not sure what all the bad reviews are about but basically you get what you give so try to go in with a better attitude next time and you might be surprised. :)
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December 2016 by S Lu
They wouldn't make changes for you if you don't have an account with them. Though one teller did it for me last year. Never going back again.
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December 2011 by A Google User
This branch has made several errors on my accounts over the years and I have had it. They also seem to have a new branch manager every year. I am closing all my accounts and moving to another bank. Please consider using another bank.
