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October 2023 by Morgan Whittaker
I just purchased a new car after my Hyundai was stolen three weeks ago less than a year after I bought it. Joshua went above and beyond to make sure that I was able to get a car in my price range. I had such a horrible experience the last time I got a car the one that was stolen) so I’m always hesitant to go to a new dealership. However, he made the process extremely easily and I was very comfortable with having him help me. All of the other staff I met that helped me or introduced themselves were extremely friendly as well.
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October 2023 by Porter Bayne
Very happy with sales process with Randy.I bought the Hendricks warranty, and was assured I could cancel at any time. I've changed my mind... and called Lance & the finance team FIVE TIMES (leaving voicemail and a message with the person answering the phone), plus told Randy in sales, for someone to please call me back and arrange termination. No one is returning my call after several months. It's no accident.
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August 2023 by Shannon Rojas
We had the single most relaxed car buying experience with Justin Kirk at Hendrick Preowned. He quickly helped us narrow down the right car for my daughter. Justin kept good communication going. He always treated us like we were his top customer. My daughter is over the moon with her car now! We HIGHLY recommend Hendrick preowned and specifically Justin. ?
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August 2023 by tina edwards
Well I purchased a suv but then had some issues and was very unhappy with some things but Randy Perry was very attentive and made sure that I was going to get the service that I needed and he stayed on top of things as much as he could but some things were out of his control but thank you for doing and going the extra mile!!! I would also like to thank Kironde in the finance office for being thorough with explaining and breaking down the financial aspects of the purchase of the vehicle as well as the warranty. I would also like to thank Luke the GE for making sure at the end of the whole mishap I was taken care of. Thank you all!!!
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June 2023 by Taryn Baker
Make sure y’all get up with napoleon, he’s a very amazing salesman. He will make sure he get you in something YOU want ! And he will try his best to accommodate your every need. Be sure to ask for him if you are purchasing a vehicle
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June 2023 by Donald Logodicio
Youseff was an absolute breeze to work with. He addressed all my needs and never tried to short sell me on anything. When I bought my car from and he handed me 1 key, I was a little confused, however he reassured me that the would get me another one at no charge! All in all this likely has been my most pleasant experience at a car dealer. Thanks again Youseff!
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May 2023 by Ashley Pomerville
Will not use this dealership again! Service was good when purchasing the vehicle (even though it took forever). It was after dealing with dealership regarding my plates that is my problem. Called 3 time over a week span and got 3 different answers each time I called. The last time they told me it was an issue between me and the DMV and they couldn't resolve. Finally spoke to the DMV and the dealership picked up the plates themselves. So back to the dealership and now it magically turned into we had them but we sent them out to you and they cannot provide any tracking or proof and I am the one left with no valid plates on my vehicle.
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April 2023 by Todd Allen
Be looking at vehicle for 2 months came to a final otd price but was not met by dealer,Then have been called repeatly but with different price then dealer called me with offer to not refuse the left work early and to bank rep for check then sales rep said I had price wrong forgive me it was a mistake so I offered to make difference with me in half and they refused so now out of work out of commitment we both agreed to and now I can say they are the worst dealer and salesman I’ve ever dealt with by far….So everyone watch it for the Hendrick auto dealers in Cary and sorrow ding areas….because by far they are at a 1/10 for and 10 being the worst at they’re experience and customer satisfaction and that being a worse case scenario…Putting it nicely
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February 2023 by gail strickland
Ronnie was our salesman and such a pleasure to work with. He was knowledgeable, helpful and easy going. My husband and I are very happy with our recent purchase and will definitely return in the future.
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February 2023 by Tim Bradley
My son had his car towed here, because his engine seized up. Through his communication with the dealership, he was offered a number (created by their appraiser) that he felt was acceptable. We went to the pre-owned dealership and the manager told us 1000 less. We explained what my son was offered 2 days prior, from the dealership and even though the manager didn’t offer to figure it out, the appraiser came out and agreed to go and talk to the individual, who had called him. They confirmed the call, the offer and he honored what they said. Although, the visit did not start as planned, we can say that the appraiser and GM at this store honored what their other employees said. That speaks volumes in todays society. No one likes to be mislead or lead down a path. Finding an honest appraiser and GM will make me consider coming here in the future or recommending others to them. This GM and appraiser could have easily walked away and chosen to neglect the issue at hand. Instead they chose to address. Rick Hendricks, you have 2 honest men, in these 2 men.
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September 2022 by Taylor Sorrell
Such a hard day leasing a car and this group made it so much better. Alvaro problem solved with me and my fiance and worked hard to meet my specifications in my dream car! David was so helpful explaining to us different levels of protection and discussing what we could afford. Even after all the hurdles, very impressed with the dedication, kindness, and any accommodation I was able to receive from these folks! Thanks for my new car! Definitely recommend if you're looking for pre-owned. If they don't have it here they will search their whole inventory for you!
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September 2022 by Kris Harris
I would like to thank the Hendricks automotive group for a great experience with purchasing another vehicle for my family. My salesperson Frank Haidar (frank the tank) was very professional, friendly and the conversation appeared to flow like we were talking to family. Frank wasn’t pushy and very courteous. Thanks Frank for a great car buying experience.
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September 2022 by Spencer Brooks
Had a great experience with Josh Bateman with helping us look at a few options and test drive. Ended up with getting a used Hyundai Kona EV and very satisfied.
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August 2022 by Stephanie F.
Trevan was a great help and very patient with me. I haven't bought a car in years and the process can be stressful but Trevan made it easy and was fun to talk to.
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July 2022 by Lindsay Campbell
I had a great experience, especially with my client advisor Casey. She was knowledgeable, kind and helpful. I would definitely Recommend Hendrick Preowned, and specifically, Casey!
