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November 2023 by Samantha B.
10/10 We ABSOLUTELY recommend J. M. Edwards. We contacted Christian about setting a loose diamond for my engagement ring. At first, seeing J. M. Edwards was intimidating but everyone there immediately put us at ease. I went over exactly what I wanted with Christian; he respected our budget and made us feel heard and comfortable (especially comfortable expressing how we actually felt and being able to say no if/when we needed to). After we decided to have J.M. Edwards create my ring, they got the first CAD to me right when they said they would (about 2 weeks later). Christian was SO SO SO patient and helpful as we went back and forth with the things I loved and wanted to be changed with the design. After a few weeks of back and forth over email and one more in-person trip, I received the design that we went with (bless the CADesigner, they did about four or so drafts - trust the process and the professionals). Then four weeks later my ring was ready! I had also asked Christian to order a wedding band to match the band of my engagement ring, both rings were ready when I went to pick it up. At a few different points through this process, Christian asked me to trust him - he was so right. I LOVE my rings. I cannot overstate how helpful, knowledgeable, and friendly Christian was as well as everyone we interacted with at J. M. Edwards! They have our jewelry-related business. I love working with them and know you will too!
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October 2023 by Roy Gemberling
Christian and his team did a wonderful job of helping my wife replace her lost Wedding and Engagement rings. Not only did he make beautiful replacement rings, but he also helped me work with our insurance company. The quality and timing of their work was the best we’ve ever seen. She is very happy!
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September 2023 by Geeta Nadella
Christian is really professional and provided excellent service and thank you so much for helping me onboard with my first ever Rolex. He truly understands my needs and guided me thoroughly every time I interact with him. I strongly look forward to do more business with you again.Thank you again.
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September 2023 by PMJMI Murray
Excellent service and fine craftsmanship. Also very welcoming, friendly atmosphere. Beautiful selection of fine jewelry but also well-priced. They're able to customize your jewelry exactly how you want it. Each and every person working there is personable & professional - aways a great experience visiting JM Edwards!
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September 2023 by Morgan A
Every experience I've had at JM Edwards has been fantastic! First, they always have an amazing selection of gorgeous jewelry; from classic foundational pieces like the perfect pair of pearl earrings to more trendy pieces (think stackable diamond bangle bracelets-my personal favorite).Their custom designs are remarkable as well. I recently received a ruby and diamond brooch that had great sentimental value to me and they redesigned into a gorgeous choker necklace that I receive compliments on every time I wear it. What really sets this store apart though is their outstanding customer service. Carl, Christian, Kathleen, and Frank consistently go above and beyond to make every visit special. JM Edwards is definitely my go-to jewelry store for all occasions!
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September 2023 by Vinay Kolluru
JM Edwards is one of the nicest jewelry stores in the triangle. Beautiful custom jewelry and an always changing fine watch collection. They are one of the few authorized Rolex dealers in the area. We work with Yvette, who is extremely knowledgeable. The staff doesn't work on commission so there is never any pressure.
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September 2023 by Jacob Petty
Evette is great! She’s helped me before so of course I asked for her again and we couldn’t be happier! Found the perfect ring for the occasion and was able to turn around the resizing very quick. We won’t hesitate to call or visit her in the future.
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August 2023 by Vanessa Morales
Kathleen was great! I went in with an idea of what I wanted and she made my idea or dream much better. I wanted to buy something special for myself and I definitely did, I found the perfect necklace and earrings. Not only was she very patient with me but also made me feel at home and that I can trust her, she made it a very fun experience.
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August 2023 by Anne Mason
JM Edwards provides not only quality fine jewelry but the BEST customer experience from start to finish. My engagement ring came from here and it’s stunning! My fiancé has purchased a watch, as have I, and the entire team is top-notch. We would never consider buying fine jewelry from anywhere but JM Edwards and recommend you do the same if you want the absolute best in design, quality, and experience!
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August 2023 by Margaret Fabbie
I had some jewelry service needs and Sara was a delight to work with. She shared my options with me and always made me feel comfortable and heard. The service was done well and in the time stated. When I have future jewelry needs, Sara and JM Edwards will be my go to!
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August 2023 by Sara Taylor
JM Edwards is an exceptional jeweler. I’ve seen 3 jewelers in Cary and this jeweler is by far the best in the area! Kathleen was especially helpful with my ring resizing and helping me select a new stunning piece! The atmosphere is relaxed yet beautiful and there is no pressure to make a certain purchase. Most importantly, you are always welcome to have your jewelry checked to be sure your precious stones are secure in their settings! I do this every 6 months or so…
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July 2023 by Jan Duggar
I brought in approximately 10 rings and numerous bracelets and necklaces to be checked out to ensure all my jewelry was in good condition. Evette inspected all mine and my husband’s jewelry at the same time and was able to assess any issues and concerns we had at our initial meeting. She was extremely knowledgeable, informative as to what needed jewelry to be addressed. We have been extremely impressed by her as well as the entire staff. Outstanding workmanship and will only continue to remain with this jeweler for all our jewelry needs now and into the future!!
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July 2023 by Wendy Gressett
Kathleen was very helpful and incredibly knowledgeable. She informed me of every step necessary to make a repair to a ring and made sure nothing was done to change the quality of the stone. Continuing to work with her to change the setting of my wedding band. Highly recommend!
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July 2023 by Zack Johnson
We have worked with several people at J.M. Edwards but most recently with Sara, Christian and Evette. They have assisted us with everything from appraisals to custom jewelry design, to finding that exact piece of jewelry we had been looking for over the years. Everyone we have worked with is knowledgeable about all facets of jewelry design and value. We enjoy every visit to the store and feel like we are among family friends when we are there. They are the only jeweler we will work with now.
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June 2023 by shaikh sadique
I had an absolutely amazing experience at J.M Edwards Jewelry store! Frank, Christian, and Sarah were the epitome of hospitality. From the moment I walked in, they greeted me with genuine warmth and made me feel like a VIP.Frank's friendly demeanor and expert knowledge were truly impressive. He took the time to understand my preferences and guided me through their stunning collection, ensuring I found the perfect piece. He helped me pick up a beautiful pendant for my wife for our 5th wedding anniversary.Christian's impeccable taste and genuine kindness were a breath of fresh air. He listened attentively and provided expert recommendations that exceeded my expectations. Christian introduced me to the Rolex brand and was kind and helpful.He handled all my questions with grace and made sure I had an unforgettable experience.But I must say, Sarah's exceptional customer service stole the show. Her attention to detail and willingness to go the extra mile made me feel valued and appreciated.Together, Frank, Christian, and Sarah created a dream team. Their passion for jewelry and dedication to customer satisfaction were evident in every interaction. The service they provided was unparalleled, and I left J.M Edwards Jewelry store with a smile on my face and a newfound love for their brand.If you're looking for an exceptional jewelry store with a team that truly cares, I highly recommend J.M Edwards. Frank, Christian, and Sarah will make your experience unforgettable, and you'll find the perfect piece of jewelry while being treated like royalty.I am excited about celebrating my life milestones with J.M Edwards ??
