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February 2024 by Chris W.
Over the years I purchased multiple pieces of jewelry from Mark. I also had jewelry repaired and modified. They were my go-to place. NO LONGER! I recently went in to have a piece of jewelry modified and was first told that due to insurance they could no longer work on items that were not purchased in the store. I offered to give them indemnity for insurance. This is when the real issue surfaced. They then said they wont work on items not purchased in store. I was willing to pay for the work. Would a car dealer refuse to service a car not purchased from them? No... Any Toyota dealer will work on any Toyota, purchased from them or not. I have many jewelry items not purchased from them. I guess it is time to move on.. Save yourself a trip and go somewhere else where they care to have any of your business. Not just work on what was purchased in their store.
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December 2023 by Elly W.
Truly another great experience with Mark Andrews (see my other review!) My husband and I walked in at 1:50 (knowing they close at 2 on Saturdays) expecting to run in quick to drop off his wedding band for resizing. Tyler helped my husband pick the right size, then asked if I wanted my engagement ring cleaned. I handed it to him and he instantly identified that the center stone was loose and held it to my ear to hear the rattle. He went into the back with both our rings for a couple minutes, then came back to tell me he had fixed my ring (even though it was purchased elsewhere), cleaned it, and also SIZED my husband's ring and polished it up, too. We were out of there by 2:00, and both our minds were blown! Tyler worked his magic, yet again. I don't even leave reviews and I've felt compelled to leave Mark Andrews two!
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November 2023 by Manny B.
Call Dan to see what the timeframe was to do my watch they told me minutes got there friendly staff literally took care of it in less than 10 minutes reasonable I will be back with the remaining watches that I own to have services done to them.
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October 2023 by Apineru Family
Great service, knowledgeable staff. Attentive. Lovely items. We did 13 year old piercings, jewelry cleaning, and other purchases.
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October 2023 by Cheryl
If you are looking for a jewelry store where you will be greeted warmly, treated as a valued customer, and your jewelry will be impeccably cared for, this is the store! I cannot recommend them highly enough!
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October 2023 by Kat W.
Updating to two stars as they called to apologize. Thanks! If you want to be treated with NO respect, go see Tyler! He was short with me and did not get our business. I went in for a resizing because I received my ring as part of a surprise proposal and was struggling to figure out which size would be best since I never tried on rings before. He kept rushing me and pushing me to pick a size even though I kept asking for help. He kept saying I needed to figure it out and that he couldn't tell me. I understand that I need to decide on what's comfortable but I went there asking for expert advice and he simply wouldn't or couldn't give it. The tone and attitude were uncalled for. I cant even put into words how terribly I was treated. I left there wanting to cry.
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October 2023 by B Dougs
Thank you all so much for your patience and understanding during my time trying to find the right piece for my wife. Your knowledge and expertise was absolutely amazing and I will never go anywhere else for my (wifes) jewelry needs. Michelle, you were a dream to work with and I appreciate you working side by side with me during this process. I feel like a 50lb weight has been lifted off my chest. My wife is going to love the necklace.If you want someone to stick by you step by step to get what you need, want or desire, I strongly recommend this jewelry shop! What an amazing experience! We will be back!
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October 2023 by Margarita Abramov
Updated review: The problem I had with this business (a ruined golden chain) was successfully resolved. I appreciate a jeweler reaching out to me and clarifying a misunderstanding that took place. I got a beautiful replacement chain, the same length and quality. I am grateful for the kind words of apology I received. An act of kindness is always very healing. Thank you for your professionalism.
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September 2023 by Bonnie C.
Sent two rings that needed repair s. One needed a prong replaced and the other needed needed medal added to keep the stoned in place. Very reasonable price. The repairs were well done.
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August 2023 by Effie Jackson-Seagondollar
My husband and I have been shopping at Mark Andrews for a few years now, and we went in recently to get some first wedding anniversary bracelets made. Not only was Tyler amazing to work with, but he absolutely blew me out of the water and exceeded my expectations. He went through extra effort to create a custom bracelet for me since I wanted something specific. His engraving on the bracelets is also exquisite. 10/10. Could not recommend the good folks at Mark Andrews more.
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June 2023 by Tracilea Young
Where do I begin..? From the moment I first walked in to this jeweler I was impressed. The staff is incredibly professional, friendly, knowledgeable and helpful. They helped to create a set of beautiful rings for me, so I went back to have them create a necklace for myself. I continued to be so impressed that I went back and had them create a ring and necklace for my daughter - using the stones from jewelry her father had given to me during our 35 year marriage and prior to his passing.... so these pieces were important!! They rocked it. I had a slight mishap with one piece and they immediately made it right. I could not be more impressed and I am really happy to say I highly recommend them. You will be very pleased with every step of the process!
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June 2023 by Kate Morgan Jackson
We happened upon this lovely jeweler when we needed a ring repaired, and they are absolutely terrific. Since that first trip we have done everything from purchase an expensive piece to having a sentimental piece of costume jewelry repaired, and every time the wonderful staff has given us such wonderful time, attention and great workmanship. If you live in the Triangle area and are looking for a top notch jeweler, this is it!
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April 2023 by Grace Jewelers
Awesome shopping experience. The folks at Mark Andrews really go the extra mile. Make sure to ask for Michelle...she's the best!
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January 2023 by Kavita Jamaspi
MasterCrafters!!!!! They beautifully re-created my ring - it is stunning!!!! They are skilled, professional, and experts at their job. The entire team is extremely helpful, patient, and ace at customer support. Rockstars!!!!!
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January 2023 by William Jones
What a great experience! If I could give more than 5 stars I definitely would. After contacting many jewelers, even the larger well knowns, I found a real gem. I was able to make an appointment and they did the appraisal and actual resizing in our presence. Many jewelers wanted to send it out or be left in their store for the repair and come back a few days to a week later. He was even recommended by another jeweler I had contacted in addition to people in the community where we live. Everyone in the store were great and very knowledgeable. I would definitely recommend Mark Andrew Jewelers without any hesitation. When you go there be sure to say hello to their security guard.