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November 2023 by Erica Grantmyre
Great selection to choose from, excellent customer service. Excited to receive our new king sz mattress!
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November 2023 by Julie L
We purchased a king size bed in September from this location, then recently we purchased a platform bed that requires box springs, of course we call the store to purchase box springs…they charged us $268.13 for two twin size ones! We were told they do not have any king size, but they sell king size beds! I’m given a date of delivery for the new purchase. The date arrives and the delivery did not happen! We call the store, speak with both the manager and Dan, they apologize and re-schedule the delivery which was tonight only to be called by the delivery department stating they can only find one twin box spring…after a few moments they finally locate the 2nd twin box spring. The delivery truck arrives, the guys unload box springs, bring in the home to find one of the box springs are broken with a large hole in the fabric! We call Dan to report the problem and he says, we will fix this and not charge you another cent?!!!?? Like really?? I would NOT recommend shopping at this Mattress Firm location. I failed to mention on our first purchase of the king size mattress, the delivery too was delayed because the “truck broke down”. Almost the same excuse given this time as well for the messed up delivery, they were having “truck problems!” Again, please find another competitor to purchase from, it is definitely not worth the hassle!! This business is not trustworthy.
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November 2023 by Julia McCollum
Dan is so knowledgeable of all of the mattress options which gave me the information that I needed to make an informed decision. He’s also very personable and easy to understand and there was no pressure.
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November 2023 by Elliott Blaser
Salesperson was solid enough, showed us around. but most importantly gave us a better deal than the places we went to before.
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September 2023 by Courtney G
I had a wonderful experience buying a mattress here. I wasn't rushed to make a decision or forced into the most expensive options. Dan did an excellent job of helping me navigate through the volume of options while finding something quality to sleep on. Working two jobs meant my mattress needed to be an investment into my health and is a huge 10 year decision. He was knowledgeable and attentive even with other customers in the showroom.Definitely recommend if you're looking to actually try a mattress versus buying online without having a chance to try it.
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August 2023 by Michelle Whitman
PLEASE READ… Bought a king mattress with an adjustable frame, it was delivered and the delivery guy with his foot pushed the frame because it was not centered. In doing this, the frame was bent. My husband called Zach and unfortunately we must file a claim with pictures because we bought a warranty. The warranty is worthless and the customer service is non-existent so PLEASE do not purchase a mattress or bed frame from this retailer. This issue is unresolved, been going on for months, and was no fault of ours. $$$$ wasted - PLEASE JUST AVOID
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August 2023 by Yvonne Umphrey
Ethan did a fabulous job working with me to secure the best mattress and box spring. 5 star service!
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July 2023 by Amrit M.
do not buy a clearance or floor model bed. buy new.i spent over 8k here in a year and one of our beds is failing miserablylynwood did the WRONG thing and left us high and dry,disappointed
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July 2023 by Devon McCurdy
Ordered a nectar mattress, queen. Received a king sized mattress on first delivery. On second delivery, another king was brought in. After speaking with the store manager, district manager, and online customer service, no workaround other than providing a new metal frame for the unwanted mattress was offered. Unwanted king mattress has sat in home foyer for six days. Mattress is scheduled to be returned after nine days of taking up space. Living arrangement with new baby has been disrupted for nine days as a result of the unwanted mattress. No other offers were made on the part of mattress firm, and no escalation policy exists outside of store manager for any resolution. This has been the single worst interaction I have had with a big box store, from start to finish. At no time did I want a king mattress, and no other solutions were provided or suggested by any of the mattress firm employees involved. If anyone runs into any issues with Mattress Firm, pray that the experience is better than mine.
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June 2023 by Laura Rendon Morales
Great service , both Taylor and Ethan were súper patient with us .No rush so we picked up the best mattress for our needs .
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May 2023 by William Sims
In this day and time, it’s sad to say that customer service leaves a lot to be desired, but not in this case…Zach was both very professional and personable. I was somewhat intimidated in shopping for a mattress, but he quickly put me at ease with his non pressuring manner and knowledge of the product, I would readily refer Zach to anyone…he made my shopping experience at Mattress Firm a pleasure ??!!!
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May 2023 by George Brady
Zach the salesman/manager was very helpful and cooperative throughout the process. I strongly recommend him to any potential buyer. His courtesy excelled any of my expectations.
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April 2023 by Leslie Anne Thorne
Chase was excellent in helping me with some complex spinal issues and selecting the right mattress, which wasn't the most expensive available.
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April 2023 by liz Parry
Had an absolutely terrific experience with the Mattress Firm Crossroads, and our salesperson Lynwood. I first went in alone to find out about options for a new king bed. After asking questions about our needs, he took me to several brands to try, giving me detailed and helpful information about similarities and differences as we went. He was able to answer every question I had on any of them, in detail. I asked him at the end if he could give me the out the door price on the one I'd chosen, and he not only provided a detailed breakdown, but incorporated some specials as well. This written information had been hard to get at other places we'd shopped. Later last evening, my husband and I went back and he went through all my husband's questions thoroughly. We purchased during that visit--pretty rare for us! Lynwood was amazing. We highly recommend him and Mattress Firm at Crossroads in Cary.
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April 2023 by Dave Potter
Harry was excellent. He listened to my wants and made excellent recommendations. He was patient as I tried different mattresses and told me the differences between each.
