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November 2021 by Alissa
Went in to get a case for my phone, one lady there, had one person in front of me, and was working on some other person's device, and she handled everything with top notch professionalism!! She helped the lady, got the device fixed and showed me where the cases were for my phone and put on a tempered glass screen on my phone, while paying attention to details, no bubbles! (Had someone put on a case before all bubbled!)
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November 2021 by Mohammed Matarieyeh
This is my second visit to this place , and definitely will keep coming back to them. Great customer service and they fixed the phone within 10 minutes.
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November 2021 by Bill Nowicki
I dropped my phone and shattered the touch screen so bad that is was barely useable. I stopped by Pro Wireless and Mandy replaced the screen in 30 mins while I waited. The service was professional, accurate and very friendly. If I ever need another phone fix, I’ll definitely go back.
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November 2021 by Derrick Dudley
In response to you reaching out to me about not leaving a review just 3stars. I brought my iPad in after I spoke to an associate on the phone who said bring it in and it it can be fix that same day. I drove 45 minutes to the location only to be directed to the Triangle Town Ctr.(40 mins away) Location because you didn’t have a tech at the store. So I drive to TTC and get the same thing your store has a soldering gun. So I give up for the day and try again the next day. Thankfully I got the screen replaced and bought a protector and case the person at the store put it on. I was satisfied. Until I get home and I couldn’t turn the volume down nor push the on/off button thru the case. The next morning the screen was cracked again( I believe from the case that was put on). I call the store and explain but I was told there is nothing that can be done. The only reason I gave a three was the polite associate that helped me in the store.
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November 2021 by Chris Neiger
Had a back glass repair done at the Apex location. Very well done and fast! Had my phone back in an hour.
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October 2021 by Sam Newman
A family member gave me a cellphone better than my current one, but with a broken screen. I googled to find the nearest place I could get it repaired and really lucked out in finding this place. The service and staff are phenomenal. They had the parts on hand to fix my phone, lucky for me, and the technician fixed it while I waited. I was given an estimate of 30 min but pretty sure it was done in 20. Got a new screen protector and case for the new phone while I was there. In and out in 30 min with a repaired screen. I will definitely be back.
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October 2021 by Larissa Christie
Very satisfied with my service today. I needed a screen replacement and I have a rare phone so I bought my own screen on eBay in advance and then brought it to the store. They charged me only a flat rate ($50) for labor. Then, I noticed they even had a case compatible with my phone on the wall so I bought that too for a grand total of under $70.
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October 2021 by Goku Dbz
The store was good when I visited, it’s a bit far from me but I liked it I normally can’t find a store with good options and good deals, the lady that attended me did good but hurt herself by getting nervous and eager to be polite but overall I enjoyed the service. If you are looking for a specific thing don’t come to a store they won’t have it or if they do it’ll be overpriced simply because they need to make the money of it!. Just order online but if your looking to explore see if you find something then it’s great.
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October 2021 by Thor Duryea
Very friendly and good quality service. Seems to be new management or ownership and they are really nice. Happy to have this place in Apex!
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September 2021 by Styrling S.
Replaced battery for my iphone 7Plus, also glass protector. I've used Pro Wireless Cary location for the past 7 years, always great replacing screens and battery replacement for my 5 iphones in my household
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August 2021 by Danielle K.
Went to the "well-known" UbreakIFix store to get my iPhone repaired and I explained my issue with the phone and that there was water damage. The person there immediately assumed it was beyond repair and referred me to a company where I would have to send my phone away in the mail. Not much help there. I walked into Pro Wireless and explained my issue. The person who was working there was professional and immediately suggested it could be a sensor that got damaged from water. We left the phone and he told us to come back in an hour, as well as the price of the replacement part (the sensor). We return in an hour and the phone works just as it did prior to the issue. Turns out it was the sensor and my phone is now working just fine! Affordable, professional and knowledgable. Saved me a lot of money!
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July 2021 by Ami USA
Worst customer service experience of my life. Went to repair the back glass of our iPhone and upon pickup, saw we were charged full price with some off-brand (no logo) replacement backing. We asked why our phone had been fixed with a knockoff piece without our permission and were told they don’t have any correct glass pieces in stock. We asked for a refund, since we didn’t consent to this unacceptable back glass. They refused and assured us they’d fix it in a week. We explained we didn’t have much time for this repair, but they insistently claimed they’d have a new piece soon.We waited a week and heard the same thing the week after. After 3 visits, they still kept postponing our repairs, despite us just wanting a partial refund. In the end, our provider wouldn’t take the phone due to external and internal damage, explaining that even if the non-logo phone backing were fixed, Pro Wireless further damaged our phone to a point that couldn’t be repaired.In reviews, the owner’s responses have a pattern of claiming reviewers didn’t pay enough or take Pro Wireless’s offered alternatives. Read through these and be forewarned, this place is not worth the money and deception, not to mention the followup repairs for additional damages they cause throughout the repair process. Should be 0 stars.
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June 2021 by Manli Zhang
Their service is really good and quick. You can get the repair done in 30minutes. Will come again if needed.
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May 2021 by Jonathan Gonzalez
You ever built a business by buying products from wish.com and selling them for 10x the market value?! Yup, that’s this place right here. Cheap parts \u0026 cheap labor. Everything here Is from China. Take your phone to an actual expert who uses ORIGINAL parts and does not cut corners. I could still see the glue dried on the edges of phone they gave me. Camera stopped working on the back and selfie camera won’t snap pictures. I’m wondering what the hell they did to my phone. Most of the good reviews here were paid for by a marketing company that pumps up ratings on Google. Don’t be fooled.
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March 2021 by Charlene Bowdoin
Pro Wireless has been my go-to for cell phone repair and accessories for 5+ years. I go a few times a year and have ALWAYS had the most positive experiences. They've done a great job fixing up many of my phones and tablets. The staff is also extremely knowledgeable, friendly, and professional. It also feels great supporting local businesses in the area!
