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December 2023 by Mary Stewart
Staff was hospitable, very nice room, water temp not hot enough, I'd recommend
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December 2023 by J. K.
The front desk staff is incompetent, spent 20 minutes trying to add a $50 deposit fee to the room I'd already paid for while my food got cold. The hotel smells like disinfectant and cheap air freshener to the point of nauseating. When I finally arrived at the room, it was cold, the hvac unit did not work at all. Neither did the TV or phone so I could call down to the office. I didn't bother testing the restroom for function. I'm standing in the lobby now, an hour after arrival, to request a refund because this is totally unacceptable even for a place to just eat a late dinner and sleep (to the noise of someone's barking dog, no less). I'd rather pay double then deal with this total mess. Rusted light fixtures, broken elevator. This is more hovel than hotel these days.
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November 2023 by Tracey Lewis
I found the room to be very clean. Hallways smelled nice. No bugs. I wasn't happy about no microwaves, fridges or coffee pot. I am in a tight budget and was going to eat a microwave meal. No way to heat it. Wasted money. No fridge, for the amount of money they saved from not having those things they should be able to afford decent mattresses. I could feel every single bar under the mattress on bedframe. And the bed makes horrible sounds when you move! Rm 127! The front staff was a bit snippy. They tell you there's a 50 dollar deposit and before you can ask anything they constantly say card or cash card or cash. Not friendly at all. Would I stay again? Yes. I'll just bring an ice chest and my own coffee pot and pray for a decent mattress? it's close to my hospital.Safety: I felt some what safe till I had to go to my vehicle and there were several people having what looked like an after work party in the parking lot. They had ice chests on tail gates drinking beer and I could smell weed.
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November 2023 by Zeavonn C.
DO NOT STAY AT THIS HOTEL!!!!! RUN RUN FAST!!!Oh man what a horrible experience was not what i paid for.We arrived at 11:45PM and the line was so long and only ONE receptionist his name was Basant and he is VERY Rude he gave no greeting and was rolling his eyes he huffed he puffed finally he gave us the key card as we walk away towards the elevator he sucks his teeth and says "oh no elevator i look at my key this man put us on the top floor by the time we got upstairs with some luggage we decided to just stay upstairs and rest before we get the rest of the bags we have in the car i got to make some tea there is no coffee maker in the rooms I thought maybe you have to request them so i call down stairs no answer i make my way downstairs there is Mr. Basant he actually greets me with YEAH! i ask to request a coffee maker he points to a back area and says coffee and tea there only. they had no sugar no tea and very little creamer. we make it upstairs for the second time its cold in the room we try to adjust the system in the room none of the buttons work we call downstairs no answer i go downstairs and explain what my issue is with he system and he tells me there are no rooms available so we had to sleep in a cold room i get up at 4am turn on the bathroom water and its running for 20 minutes no hot water 40 minutes no hot water i gave up. Guess who woke up with a cold the next morning. go to make some tea in the microwave and my TV shuts off everytime the microwave came on the TV went off what kind of rediculousness is this!!! . i go downstairs to complain and this lovely beautiful black woman says Good morning maam welcome to the Red Roof Inn I explain the situation and she tells me all the things she will do to fix them and she really tried but they couldnt turn off our A/C for some reason and they couldnt change our room cause it was full capacity so she lent us her personal heater for the night and asked that we bring it back which we did Thank you Mrs. Sonia for your kindness Red Roof Inn doesnt deserve you as there employee you are to valuable. after checkout a man came over to me and told me he Red Roof inn is a proprty rental and not a hotel half the people staying there lives there.
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November 2023 by Kandice Harris
I honestly wish I had never stayed there. I was upset at the fact when booking with a third party app they charge an extra $50 when you get there. The water in my room wouldn’t get warm (yes I let it run for awhile to get warm and changed the directions as well) the office staff when we got there wasn’t very helpful and they were rude. My experience wasn’t worth the money I paid to stay there in my opinion.
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November 2023 by Justin
Good location and reasonable room/service. I only considered this place for the pet policy and aslong as it’s free/cheap I will definitely stay again.
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November 2023 by Melody Renegar
What's going to the State Fair so we decided to stay here got to the room the beds are hard as a rock every time you moved the bed squeaked got up the next morning to go get coffee only thing they had was sugar at the bar also no hair dryers after all the rooms were not as clean as should be but had already made reservations and was just tired and ready to go to bed from a long ride... First and last time to stay here
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November 2023 by Rodolfo Martinez
Don’t just don’t book here. Arrived and no one was at the front desk. Other customers and myself and family had to wait over ten minutes before someone came attend us. When we got inside our room there were big cockroaches and other insects on the furniture and floor crawling everywhere. Asked for a full refund and through my travel agency I was able to get a partial refund. Which is crazy because I had only checked in for 20 minutes( I stayed in the room while I was on the phone with my travel agency awaiting to see what could be done). Front desk guy everyone talks in the comments about being rude is correct. He seemed to have an attitude when I was dropping the keys off to leave because of the roaches. The place is run down bad. It smells like cigarettes all over the hallways. Overall terrible, will never stay here again!
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November 2023 by John Dowe
Very run down, ragged motel. elevator wasnt working during my stay. there was a musty smell in the lobby and in the room. there were no smoking signs along the doors/hotel rooms, but the hallways were covered in smoke smell. the location was semi convenient being across the street from target, etc. ample parking.But would not reccomend.
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October 2023 by James Wright
To start, the only saving grace for the Crackhead motel is it locate. We checked in and ran into some deputies from another county who like us where over this place from the minute they checked in. There are people sleeping outside in their cars every single night and trash everywherein the parking lot. People who are strung out on drugs hanging out in the hallways all hours the night and asking for something every single time we walked out the room. This place is a complete dump full of people you don't want around your family. DO NOT STAY HERE FOR ANY REASON!
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October 2023 by Steve Orlando
Basic hotel. Room was clean and bathroom decent. Cleaning lady left her hair strand in one of the towels. Hallways and elevators could use some attention. Entrance Doors don’t lock so anyone can enter all night. Good price if you need a last minute spot to rest overnight.
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October 2023 by Kailey Bryant
The man who currently works at the front desk is super unhelpful & rude. Get a new job if your not happy. If someone needs help your getting paid to help them. Loose the attitude & do your job right or don’t work in customer service at all.He works the night shift. I just called to see if they had my cats scratching post that I accidentally left & he said with a whole attitude “Call in the morning, speak to house keeping i don’t know”. RUN!!!
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September 2023 by Noreen C Navarro
The rooms are nice and have amenities included certain rooms do have refrigerator and microwave. It is close to shopping and restaurant with access off of a highway.Safety: It is in a safe part of Cary. Do not need to worry about vehicles just lock your doorsNoteworthy details: We appreciate that it is a pet friendly hotel Can bring small dogs just pay small fee.
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August 2023 by Ashlee Candelaria
Terrible. Filthy. Check in took 20-25 mins because the staff was playing on their phone. The room smelled terrible like cigarette. The bedding was moist and dirty. The room filthy. Mouse poop, roaches. When we told them the room smelled like cigarette, the man came in and denied it and suggested we just open a window. We did give it 20 mins to air out, prior to complaining, but it was just how the room smelled. My asthmatic children were coughing. Eventually he did switch us to a new room, but he was more concerned that he wouldn’t be able to give the room to someone else. No apology, nothing. Just upset that he can’t put someone else in there because “my family dirtied it” The new room got us through the night, but the remote was broken, and the room was dirty. As in literal dirt everywhere. We didn’t stay for the 2nd night that we paid for. Outside the parking lot was covered in trash to the point that it was difficult to pull out and there were people constantly smoking pot so it also smelled bad outside. There are smoke free signs probably every 4 feet or so. Zero stars would be more accurate.
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August 2023 by Shanthan Ramaraju
This motel is located in very center of the Cary town and the prices are affordable. Front desk staff is friendly and they are very much helpful. The rooms are maintained clean and hygienic.
