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December 2022 by Jorjor “FreddyBoy” Well
Well educated mattress people. I botched the delivery time, and Mike and the delivery team worked hard to accommodate a re.delivery on the same day.
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December 2022 by Tal Betal
Great customer service. Also very reasonable price.
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December 2022 by Sangeeta Bose
Thank GOD we found this store! We were a bit skeptical at first before we went but after seeing the positive reviews we finally went there and we are glad that we did. The sales associate (forgot the name) was very helpful and he explained everything and answered every one of our questions. We were looking for a king size firm mattress and all other places, they were charging over $2400. But here we got the mattress we desired and with their excellent box spring option in around $1500. The delivery was quick and professional. And when the mattress came and we laid on it, the first impression was “wow”! The quality is so good! We fell asleep like a child. The mattress has 12 years worth of warranty, but yeah no return policy is kind of a bit set back but if you like it already like we do, you don’t need to even think to return it. Overall we are very satisfied about quality and the service and we definitely will recommend this store to others. Keep up the good work!
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December 2022 by Alina Kuznietsova (Alina K.)
I like the quality of mattress, I sleep very well since my purchase. The warranty is 12 years, delivery is good -quickly and good price
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December 2022 by digvijay singh
It was a great pleasure talking to Mike. As of today it’s just been few days sleeping on the mattress so too early to say anything but certainly has a good feel. We took the top firm mattress they have to help in reducing my back pain. Sales and delivery were seamless. Would definitely recommend them. Additionally, we should give them a chance as to support the local business.
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December 2021 by Jamie Hammermann
Easy purchase for us as we already have 3 mattress sets. Salesperson was no-pressure. Relaxing shopping experience.
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December 2020 by Evelyn Caffery
Great place, great customer service, just a bit pricy.
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December 2020 by Curt Bourque
Friendly staff, takes time to listen
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December 2020 by Catherine Traccarella
This was the 7th mattress we have purchased from OMF and the first from the newish Morrisville location. They are always knowledgeable and the process is very straight forward. The delivery guys were especially good this time.
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December 2019 by Mary Yohe
Thank you for helping us get a good deal on a great bed with no fuss.
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December 2019 by Kenny Loch
Very informative staff that took the time to answer all the questions I had. Very high quality experience and product!
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December 2019 by Fran Golden
The selection of different mattress styles and features was significant, the sales person really knew her product and was able to answer every question we had in order to decide on the right style and feature for us. Delivery was fast and the option of after sale returning the mattress within 30 days if not satisfied with only a small fee for disposal was assuring to us. So far we are very satisfied with the product and the whole purchase process..
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December 2019 by Lewis King
The sales associate provided an extremely clear and detailed explanation of the distinctions between the various lines of mattresses and the various models in each line. She also provided helpful information about how to evaluate a particular model and make sure that it was right for our situation (a platform bed) without pressuring us in one way or another. This was one of the best experiences I've had shopping for a mattress. We received the mattress a little over a week ago, and we are very pleased with our choice.
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December 2018 by Johnathan Dunn
Great prices and very friendly staff.
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December 2018 by Beth Gore
We had heard good things about this mattress from 2 of our friends and was impressed by the sales lady at Cary N.C . I researched and looked at Elm City furniture and at a mattress store here in Wilson ,both had a 2 sided mattress , with free delivery and set up plus removing our old mattress. Plus the set of both of these mattresses were either about the same or less,.But since our experience with original factory mattress was great and our friends reviews we decided to purchase from Original Mattress Factory .My husband went to pick up our mattress in Cary after finding out delivery was going to be 105 dollars instead of 50 dollars since we were not local . He looked all the mattress before him and the lady loaded it except for the end that was on the floor. When he got it home and we took the plastic off there was a tear on the end, I called immediately . We took a picture and got a return call from a manager . The Solution : was 1.for us to bring it back and they would sew the border.2. They would send someone to pick it , get it fixed and bring it back to us when it was fixed but we would have to pay the delivery fee both ways.3. Keep it as is and it would not affect the warranty and if it tears more then go back to option 1 or 2.We were exhausted after moving mattress set off bed, driving loading and unloading so my husband decided on #3 . My excitement regarding our new mattress had turned to disappointment .I must say sleeping on it for 2 nights , I don't have the pain that I had on our old mattress
