Verizon's Cary store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or use online options to schedule appointments, place orders, and choose convenient delivery or pickup methods, including free 2-day shipping and same-day delivery where available. Many customers appreciate the friendly and helpful staff, noting positive experiences with in-store visits and knowledgeable employees who answer questions and assist with trade-ins. One customer described a quick and smooth trade-in process, highlighting efficient service. However, there are some concerns about sales and technical support. One reviewer expressed frustration with incorrect information from a sales representative about ultra-wideband coverage, leading to the decision to port numbers elsewhere. Despite this, others found customer service generally good, especially praising staff who addressed questions and resolved issues. Overall, Verizon's Cary store is seen as a convenient place for device needs, with friendly staff and multiple service options, though some experiences with sales and technical support vary.
The guy did help me with the activation but when I wanted to buy a iPhone case for my 15 pro max and asked them where do I pay for this? The lady aggressively said We are working on something give us one minute. What is more important than a customer who wants to buy something from your store? Please be better for your... read full comment
March 2025
Went back still did not receive the help I needed, but Andrea was nice enough to inform me why and now I'm mad at Verizon and not this specific store. Andrea was very nice and helpful.
February 2025
Nice and quick Service ! Specially Jeff is a very helpful guy. Thank you Jeff !
