Verizon's Cary store offers a range of services for mobile, 5G home internet, and business needs. Customers can visit the store or use online options to schedule appointments, place orders, and choose convenient delivery or pickup methods, including free 2-day shipping and same-day delivery where available. Many customers appreciate the friendly and helpful staff, noting positive experiences with in-store visits and knowledgeable employees who answer questions and assist with trade-ins. One customer described a quick and smooth trade-in process, highlighting efficient service. However, there are some concerns about sales and technical support. One reviewer expressed frustration with incorrect information from a sales representative about ultra-wideband coverage, leading to the decision to port numbers elsewhere. Despite this, others found customer service generally good, especially praising staff who addressed questions and resolved issues. Overall, Verizon's Cary store is seen as a convenient place for device needs, with friendly staff and multiple service options, though some experiences with sales and technical support vary.
Fantastic experience with Isaiah! Replacement phone in and out in 30 minutes. This has got to be a record! Gave us the best deal and service. Actually cares about good customer service!
August 2026
Great service by the team at this store! We made an appointment and were seen immediately prior to our allotted slot! Outstanding service!
July 2026
Always great and friendly service. Update: We had a wonderful experience today with one of the associates, Taylor. I can't express enough how helpful the in person experience was. Aside from Verizon's technical service, this is the reason why I am loyal to Verizon.
