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March 2022 by Ryan Dickey
We dealt with and extremely helpful gentleman named Geremy, the experience was easy and fast!
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October 2021 by Leonard Oliver
Really nice staff. Helpful. Which is what you need anytime you are renting items like this
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August 2021 by Stacie Dunlow
Update: Google Maps edited so the address shows up in the correct place now! Yay! The on-site customer service is amazing, knowledgeable and efficient. Hopefully GoogleMaps will make the edit soon.
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August 2021 by Mark Sokolewicz
Awesome customer service and great facility. Definitely recommend.
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August 2021 by Melissa Sokolewicz
So helpful and friendly definitely recommend.
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March 2021 by Mollie Hall
They are always great with helping me workout our trips. Thank you to Terri Keener, for going the extra mile to help me over the phone.
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December 2020 by David Wright
One of, if not the worst customer service experiences of my life. Very rude, unhelpful people at the desk. I was scheduled to drop off a 5x8 trailer there, and when I went into the office, I was unceremoniously told I would have to drive to Sylva or Franklin to drop the trailer off. They said they were trying "to not be a dropoff facility" because they didn't have room. I asked if the fact that I had a contract with them named as the dropoff location made any difference. Nope. I said since I'm the customer and you are the customer service people here, is there anything you can do to help me so I don;t have to drive a minimum of 40 miles round trip to drop the trailer off? The only reply I got was "Well, the only thing I CAN do for you is to tell you again, you have to drive to Sylva or Franklin and drop the trailer there" End of story, no effort to help whatsoever. The other customers in the office were as dumbfounded as I was. One said "I don't blame him, that isn't right". No reaction from customer service princess.I called U-Haul customer service to see what they could do. After holding for 29 minutes, I got a human, who told me there was nothing they could do except give me an extra day with the trailer, no refund or assistance otherwise, except to tell me where to drive to deliver their trailer at my expense, but, of course that amounts to free delivery I provided at my expense for U-Haul.So, I got to drive a 45 miles round trip, at my expense of both time and money", and with no refund, compensation or apology from U-Haul. Certainly will be my last experience with U-Haul, and absolutely last with Midgard Self Storage and U-Haul dealer.
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March 2020 by Daniel Bartram
Outstanding, Bob and the crew are awesome!!!!
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February 2020 by Greg Smith
Call budget
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November 2019 by Stephen Burton
Spoke with Bob. Very short, clipped responses and rude tone of voice Unwillingness to help with rental that I had made with him on the phone a few weeks earlier. Said that he didn’t have my reservation and that I needed to go talk to uhaul. No customer service or interest to be helpful. Highly recommend you search for a different location if you are renting.
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October 2018 by Anne Creswell
Very nice people
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September 2017 by J H
Not helpful, not friendly.
