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March 2025 by robert p
Not a fan
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October 2024 by Lillian Tramantano
Not happy with AT & T rep who came to my house in Briar Chapel Chapel Hill. It appears that he made out better than I did. Quoted me a monthly bill price when all said and done that is way over
I suggest that you do your own research before making any purchases. I usually always do that but this one got away from me. Not happy at all
I called but they said I should have gotten everything in writing. AT&T pre customers beware!!!
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October 2024 by Вова Кучерявый
don't connect this internet they stole 200 dollars from me
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August 2024 by Kate Upton
I waited over an hour today to simply turn in a phone, there was only employee working and they didn’t know how to do anything. This was the third time I had come in the store. Each of the other times I waited 30+ minutes. They had no idea how to prioritize and triage all their customers it was horrible. Go anywhere else!
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June 2024 by Catherine Henkels
Adam H was so patient and helpful. I'm old and don't understand anything and he helped me out with respect. He was very friendly and had just the right amount of humor. Great work!
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June 2024 by Seth Kingsbury
Worst customer service ever. Wish I could give it one star. Total unhelpful when I went into to talk about different plans available.
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June 2024 by Ameya Khullar
We are AT&T customers and we were frauded pretty much. They literally told us to take a free tablet and watch and then charged us for it.
It's quite sad because people are really nice but in trying to sell an offer to us, they didn't tell us the charges and when we came back to talk to them, they kept misunderstanding us.
It's really not a communication issues, it's a transparency issue.
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May 2024 by Ameyaa Khullar
We are AT&T customers and we were frauded pretty much. They literally told us to take a free tablet and watch and then charged us for it.
It's quite sad because people are really nice but in trying to sell an offer to us, they didn't tell us the charges and when we came back to talk to them, they kept misunderstanding us.
It's really not a communication issues, it's a transparency issue.
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March 2024 by JOHN EARLE
We are a small busness in CH, I went to the CH store to get help with a Ipad. Albert, Lailo and staff completly reviewed my AT&T account and I ended with a new Ipad, TV system, internet for $180 less than i had been paying, I advise you pay them a visit !!!
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March 2024 by Wael Alzoubi
Nice manager he super chill
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December 2023 by Richard Carey
The store is fine and I have no issue with ATT. But there is only one employee working at the store at a time which has me waiting here for an hour to do two minutes of business.
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November 2023 by Mat Despard
I had trouble switching phone numbers between two iphones on the same account but Jason J was a pro and fixed it for me - very quick and friendly!
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November 2023 by Ian Bliss
Super helpful with helping fix an issue with my SIM card! Quick, efficient, patient. Thank you!
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November 2023 by Anne Lutes
I had a complicated situation involving 2 AT&T accounts I needed to consolidate, a deceased parent whose number I needed to keep temporarily, and a need to swap the living parent’s phone for the deceased parent’s newer phone… Jason was AMAZINGLY helpful, explaining options I didn’t even realize existed and walking me through the whole process with incredible patience!
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November 2023 by Audaciously AQ
Caleb and Al in there were absolutely amazing and helped me with my technical issue. They went above and beyond to solve my issue and made sure I was well taken care of. I live in Durham but drove to Chapel Hill for the quality of service you get here. I am very grateful and thankful to have met these guys! I highly recommend this store!
