Avis Car Rental
Car RentalHours:
233 S Elliott Rd, Chapel Hill NC 27514 Hours
About Avis Car Rental
Avis Car Rental in Chapel Hill receives mixed reviews, with experiences varying significantly. Several customers report excellent service, describing transactions as smooth and praising the professional and friendly staff. Some renters received very nice new cars, upgrades, and found the vehicles spotless. Positive experiences highlight great prices, the honoring of reservations made online or by phone, and helpful actions like returning lost items. However, other reviews warn of serious problems. One customer reports a reservation made weeks in advance was not honored, resulting in canceled travel plans and criticism of unacceptable business practices and a nonchalant attitude from staff. This negative experience advises others to avoid the location. An update from a previously dissatisfied customer notes a dramatic improvement, with the same clerk providing kind and quick service on a later visit. The location's reliability appears inconsistent, with some recommending it highly while others had a very poor experience.
Most Recent Reviews
August 2025
Outstanding service. Special shout out to Umer who was handling multiple customers while keeping a smile on his face. This is my go to place for car rentals in Chapel Hill.
July 2025
We rented a very nice new car from this location. The customer service was excellent as we left ear phones in the car and they had them waiting for us when we returned. Will definitely rent here again. Great experience.
May 2024
Contrary to other reviews, my experience was quite positive. My car was available and ready to go just as requested through the online reservation system. Same day reservations are guaranteed, but I made mine the night before.
More Comments(63)
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