-
April 2023 by Madeleine Williams
Very professional and kind!
-
August 2022 by Maddie Williams
Very professional and kind!
-
May 2022 by Bob D.
This review doesn't pertain to this specific branch, it's all Bank of America, but I had to use this branch because they closed other branches and this is the only game in town. I just needed to make a deposit, and the drive through is closed, I had to park across the street because the parking lot is full. There are about 20 people in line, elderly, one lady 90 years old standing outside in 90 degree heat waiting in line to get in, and two teller's, with two teller windows closed , but four other employees of the bank walking around looking busy. Closing branches and opening up less teller windows in the branches that are open is not acceptable. It took me 30 minutes on my lunch hour just to make a deposit. I have another account at First Citizen Bank, al branches are open and all teller windows and drive through are open. Bigger is not better, you should consider smaller and more efficient banks , that appreciate your business, and know your time is valuable.
-
May 2022 by Brandon Rose
Bank of America is horrible. They close accounts without notice and provide the poorest customer service.
-
April 2022 by gordon morrison
Put my BOA credit card into the ATM machine by mistake (instead of my BOA debit card). The ATM machine "stole" my card and would not give it back. I went into the bank to get my card back and was told that there was no way I would ever get my card back and that it was going to be destroyed, and that there was nothing they could do to help. I was told that the bank doesn't have anything to do with the ATM. It's a BOA ATM!How can the system be bank be so missed managed!!!
-
September 2021 by Dr. Brian Glover
Bank of America, more specifically this branch in Chapel Hill, has proven to be an integral part of my new business. From the moment I first walked into the office, I have been catered to as if they were my own personal bankers. John Sweeney has seen to all my needs and I considered him an unpaid member of my staff (and I don't have to provide him with health insurance!). I truly appreciate him. I highly recommend utilizing all the wonderful services and options this bank has to offer.
-
June 2021 by Alfredos ChapelHill
Bank of America has been no help to us they the Covid crisis. With good credit, and 23 years of banking with them. The banking managers constantly blame corporate. They do not care about you personally. Or any businesses they are in businesses with. They door was locked a minute or two early today. Any issues with your banking you are usually told to call the 800 number. Manager blames other states for BOA closing at 4:00....... so many of its customers work till 5. Our accounts will be switched from the too big for its own good bank to a bank that supports local people and businesses. This review won’t change anything. But hopefully it will encourage you to find a local and friendly bank!
-
June 2021 by Michael M.
Horrible customer service as a corporation. I won't blame internal bank tellers. But managers aren't much help either.
-
May 2021 by John Merritt
Ridiculous to still close at 4pm on Fridays because of “covid”. People need banking access.
-
December 2020 by Mark E
Ive had the same credit card for over 30 years and used it for literally hundreds if thousands of dollars of transactions as it transitioned from institution to institution. 99% on time payment record, great credit history, yet BOA froze my credit card over 1 late 25.00 minumum payment which is due to well publicized post office delivery issues, ( My payment in full for the month's balance was put in mail 5 days before due date) and would not unfreeze it without immediate checking transfer.
-
December 2020 by Priscilla Wyrick
Fabulous staff — extremely knowledgeable and very efficient!! Equally importantly, the staff are very nice!
-
September 2020 by Raj Kishor Dhital
Great customer service!!
-
July 2019 by Hupi Ruser
Grossly incompetent staff. Took HOURS to open an account, and months later I'm still getting mail from BoA headquarters saying the account opening paperwork was incorrectly completed in this branch. Deposit your money elsewhere
-
January 2019 by Victor Rocha
Useless staff, better off going anywhere else. I was left waiting for over 30 minutes just to be told that my I couldn't be seen.
-
December 2018 by Imane Hedadji
Please keep your clients info discrete!
