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March 2024 by Mlek Almaraisi
Worst Truist branch i’ve ever visited.Waited 25 min in the window to exchange money then was told they couldn’t exchange it.
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December 2023 by Taylor Ramsey
This location is my favorite in town. They're so nice and always very fast. Always a pleasant experience here!
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May 2023 by James Barrett
Helpful staff and quick process
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May 2022 by Thomas Fetter
I have been banking with BB&T/Truist since opening my first savings account as a child. Went here for a free banking service and they were not accommodating. Have visited several branches accross the state and always received good service. This branch, sub par.
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May 2019 by Joshua Douglas
I bank here on weekly basis and i have never had anyone disrepect or treat me wrong. All employees speak in a calmly helpful manner whether i know them or not im glad you.. BB&t have great employees and customer service.
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May 2019 by Michele Casazza
The teller at the Rosemary street branch in Chapel Hill named Denisha is insensitive and heartless. Knowing I have a failing heart condition that I'm dying from she copped an additude with me fully aware of situation and that I was going in for a catherization procedure to see if the doctor could prolong my life expendency which was not favorable. I had been emotional, scared and crying the Friday prior to the proceedure. Following my heart proceedure 5 weeks later I called the bank Denisha answered the phone I was very friendly she was very cold claiming that 5 weeks earlier I had hung up on her when I had called which if I did was not at all intentional I was having a very emotional time 5 weeks earlier and all she was focused on was that she may have been hung up on, not the fact that she was dealing with a costumer that was dying. How inhuman, heartless and insensitive can a person be. The bank manager and area manager took no disciplinary action against Denisha the teller in any way justifying her behavior and the area manager saying to me that she didnt want to effect Denishas livlyhood. Really this person can emotionally effect a dying person and cop an additude towards a dying person and get away with it being completely heartless and insensitive and management takes no disciplinary action towards her doesnt even talk with her on how she emotionally effected a dying person instead they side with the employee who left a customer emotionally upset and crying who's dying. I ended up in the hospital with a mild heart attack where I ended up in the hospital. Still nothing was done. Denisha only reacted to what she perceived with no compassion or understanding reawakening one of the worse days of my life when I'm dealing with dying. Her manager and his manager allowed her to get away with her behavior and treatment of me leaving me to relive the worse day ever along with all of the emotional turmoil all over again.
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April 2019 by Cate Sawyer
I have been loyal to BBT for over 30 years since my grandmother opened an account in Winston for birthday money as a child. I was saddened by my experience here this morning. Too bad.
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January 2011 by A Google User
We have been using BB&T for our small business since 2002. They are great to work with especially for small business. They actually care about your business and will go the distance to help you conduct business. To speak to this other reviews complaint; We make deposits and other transactions everyday and have NEVER found the tellers to be lazy. I highly recommend this bank and more specifically this branch!!!!!