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January 2024 by Novella N.
Almost every time I come down to Pittsboro to visit family we make a stop here. It's either for groceries or just getting coffee! The Starbucks baristas are super friendly and the drinks always come out perfect.
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April 2023 by Rose S.
I had great success with Harris Teeter Chatham Down's delivery service after my surgery and during covid. However, I ordered delivery groceries April 2023 and they never came. I got a text that the groceries would be late, then I got a text that the groceries would be delivered during my working hours. It took speaking to 2 HT managers, 4 staff, downloading yet another application and speaking to an oversees call center to cancel my order. I was surprized to hear my refund would be "loaded onto my Vic card" and could not get a cash refund for the groceries I had never received. After 1 hour total, I heard I would get a refund in 5-7 business days from Instacart. No where on HT's delivery screens do they say Instacart is involved. HT also does not say that Instacart will deliver your groceries whenever Instacart wants. The answers to my questions from HT employees were incorrect. I find this deceptive and not what I am used to at all from Harris Teeter. I am a shopper there since 1991. HT- you may want to meet with Instacart to negotiate better customer service and then educate your employees.
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August 2022 by Kong L.
This is a super clean Harris Teeter! It's one of the most spacious ones I've been to as well. The seafood and meat section offers a variety of selections. I was able to find snow crab legs here after going to a few different Harris Teeters. I will be coming to this one for now on.
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May 2022 by Ruth P.
I only go to this Harris Teeter when I have to.. I prefer the ones in Apex or Cary.. the customer service here is terrible.. I have encountered twice Customer service person, Mike and both times he is lacking in personal customer service etiquette.. this past Sunday I brought in a salad mix, Fresh Express Kale, that has been on sale for $2.50 but paid close to $5 each for three bags. I checked the price when I got to the Harris Teeter and it showed it was 2.49.. I went to the customer service desk and I had the receipt that showed I paid the higher amount and showed it to Mike. While he is helping me, he proceeds to then get an employee her name tag while I am waiting. No, excuse me, do you mind if I get this employee a name tag.. just ignores me while he prints out the name tag. Then scans said salad and said - it scans at 4.79 or something around there. I tell him the price tag over in produce says 2.49.. his response? Oh okay.. the Walmart a few miles north is looking better and better every time. Or maybe when they open up the new Lowes in Pittsboro. This HT has definitely gone DOWN HILL..
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May 2022 by Martine H.
Harris Teeter at Chatham Downs has gone from bad to worse. Their vegetables are so wilted and rotten. Stop the spraying, it only rots them faster. As for the deli section , there is one woman who although nice, doesn't listen to how you want cold cuts sliced. There seems to be less and less people there lately, so that we seem to always get stuck with her. Overpriced store for what it's worth. Will just go to Lowes now.
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June 2021 by Christopher B.
The Express Lane Online Shopping can be frustrating, particularly on Thursdays since there are normally items that are out of stock. What adds to the frustration is that if the dollar value of the order drops below $100 due to out of stock items, the customer is charged an Express Lane Fee.
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April 2021 by T F.
The most unfriendly employees ever! Time to go to Lowe's Foods!!
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September 2020 by Stephen H.
During 20 minutes of shopping at Harris Teeter Chatham Downs, beginning at 6:30 AM, I encountered six employees and vendors either without masks, with masks hanging from their ear, or with masks covering only their mouth. One shopper in the liquor aisle also had no mask. After asking three employees to wear their mask properly, I sought out a manager. I first found an assistant manager in the produce section. He and his colleague were both completely without masks. This was more than a half hour after the stored opened. Me: "I sought you out to let you know your employees are not respecting the mask policy, but you're not setting an appropriate example yourself." Asst Manager: "The store just opened and we haven't all had a chance to get our masks on yet. If you weren't tying me up, right now, I'd be going to the office to get my mask." (Interesting that they feel free to potentially spread the virus before store hours.) I complete my shopping, encountering others, one pushing his mask up over his nose, saying "Have a nice day." When I pass him again, the mask is back down. After checking out, I seek out the store manager. I tell him that six of his employees are not observing the mask policy and a shopper is maskless. Manager: "Sir, we're doing the best we can. The masks get uncomfortable and sometimes the employees need a breather. What do you think; I want to catch this? I've got an 80 year old parent. You're basically telling me I'm not doing my job." Me: "I'm telling you your employees are in violation of a statewide and storewide medical guidelines during a pandemic. I'm telling you you're not doing your job well enough. I'm telling you need to do more to enforce the regulation." Clearly, leadership at this store doesn't sufficiently appreciate the need to compel its employees to abide by their own sign out front that states everyone must wear a mask to enter the store. Shopping at Harris Teeter Chatham Downs will significantly increase your risk of COVID-19 contagion.
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June 2020 by Evan D.
The two stars are for its convenience before the Covid pandemic as it's across the street from my house and used to be open almost all the time (and even was 24 hrs/7 days at one point). The produce is ok sometimes but often is so waterlogged that it's spoilt. It's been probably 10 years since I've seen edible cilantro or parsley there because it's always soggy and rotting. Any vegetable that has greens to it is going to most likely be inedible. Since coronavirus they have been pretty bad about taking care of their patrons. Not much social distancing efforts, no mask requirements and no requirement that customers must use pre-sanitized carts inside the store instead of just grabbing one outside. You would think they would be responsive considering half their clientele are old people from either Governor's Club or Farringtin but nope.
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July 2019 by Jeepgirl J.
I always go to this Harris Teeter for my vegetables and fruits since it is always top notch, but today it was horrible. The Roma tomatoes were moldy, flattened, that was normal and organic, habeneros were just as bad mold severely bruised, and just plain blah, and when I brought this to the produce guy attention he got smart and nasty towards me. I proceeded to tell the manager and you would have thought I kicked a puppy for the way they were acting, so in all my glamour I told everyone in the store how rude the employees were and tell everyone how the food in produce is moldy. I will not be shopping at this Harris Teeter anymore. Now to find another good produce store that carry Hungarian wax peppers, Anaheim peppers and decent habeneros.
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March 2019 by Catherine G.
Customer service is non existent here. Went to the self check out attempted to use a coupon and it immediately went to "help is on the way". Even though my machine went off the employee went to everyone else before me. When he finally came over he didn't speak just kept trying to clear the machine with his little piece of paper. He kept entering the wrong price on the coupon and kept sighing. When I told him he had to put the correct price in he sighed again. Finally after putting in the right number he just walked away. If that's the standard of service then I doubt I want to spend my money here.
