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January 2024 by Joshua Packard
Took my car here to get brakes fixed after Chapel Hill Tire quoted me $1400 and said I needed new rotors as well, East Franklin told me that my front brakes were fine and I only needed to fix my back brakes. Saved me well over $1000, honest workers amazing people. Will only be going here from now on.
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January 2024 by Susan Whitney
Excellent tire repair at almost half the cost of a local chain and it was fixed within 20 minutes while I waited with no previous appointment! Great customer service from owner Cassie and team. Highly recommend this servcice station.
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January 2024 by Lillian Tipton
I came to East Franklin Car Care with a water leak on floor in the driver’s side of my car. I asked them to try to unclog where water drains out of the AC because I thought that might be the problem. (I don’t know anything about cars, just read it on YouTube.) They told me once they were done that one side drained fine but they’d have to take some big pieces of my car apart to make the other side drain, and it would cost more and take a while, and they couldn’t guarantee that would fix it. The two staff members I spoke to both looked super guilty while explaining, and in the end that’s why I decided to go with someone else. They charged me $10 less than they quoted since they didn’t fix the problem. When I left I saw the sunroof cover had been moved, and there was water on the edge of my sunroof. I NEVER open my sunroof or move the cover. Later I had someone different fix my car who’s been making these repairs for 30 years and his work has a warranty. It took him 15 minutes to fix it and he showed me my sunroof wasn’t draining correctly because a part near the gas and brake pedals was loose. He said it was a common problem with my make and model of car. He replaced the part and poured water on my sunroof to show me how it was now draining right. I can’t prove it and I’m not positive, but it definitely seems like the people at East Franklin Car Care knew what the problem was and were trying to get more money out of me. I definitely won’t be going to them again.
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January 2024 by Erin Tom
We’ve used these guys many times and have had nothing but great experiences. They do a great job and are always super friendly. Highly recommend.
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August 2023 by Megan Stoll
Took my car here for an oil change/tire check for the first time yesterday and the service was incredible. I hate walking into any car shop as a woman, but the woman working the front desk was so sweet! I told them the battery in my car key was dead and they replaced that for me without me even asking. I've been taking my car to the Mercedes dealer for any services needed and it's almost triple the price. I will definitely be taking my car to East Franklin from now on!Service: General repairs & maintenance
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January 2023 by David Zheng
I had a hard time at first finding this place. I needed to replace my alternator, water pump, and thermostat for my Toyota Suv.I checked with most of the other repair shops from Cary, Hillsboro, and this one in Chapel Hill offered me the best price (I saved more than four digits compared to other shops) in exchange for being patient.I took their offer and got my vehicle back before Thanksgiving!It took them two weeks but I understood that this is a new repair shop with limited staff and time. Other than that, they did what I asked.Thanks much again, and you guys definitely beaten the prices and did a very good job fixing my Suv! I couldn't be any happier!I highly recommend this shop if you have the time to wait!
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October 2022 by Q. Twins
Very nice lady at the register. Walked in for a inspection and was done in less than hour. Had a tire installed years ago and it was also quick and friendly service.
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September 2022 by Graziella Consoli
Prices are good. A hidden gem, tucked next to a gas station on Franklin
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July 2022 by David S.
Have been going here for service for 33 years. Consistently good and reasonable, and very helpful.
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March 2022 by Karen Rowe
Eastgate Car Care is the best place to go if you value honesty and integrity as part of your serviceThey have never wronged me and go the extra mile to please. Recently my car window on the drivers side became inoperable and I needed an expensive part installed for it to work To make a long story short, the service person looked further into the problem and was able to repair it at minimal cost!!! They also noted a tire on the passenger side which was a safety hazard. That's another story. I'm just happy they're still around!!
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December 2021 by Daniel Amparo
I had my first oil change here at East Franklin Car Car. With your own oil and oil filter, it's a mere $22 which is much cheaper than other shops nearby. The service took about 20 minutes and i had a great experience!
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September 2021 by Kendra Van Pelt
Good work. The mechanic forgets to put new sticker for next oil change.
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September 2021 by Jazmin Membreno
Pretty decent place. They solved my problem in no time.
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September 2021 by Mandy Ann Wagner
Highly recommend East Franklin Car Care! I had tire trouble and they took great care of me! Cassie and her dad are awesome and they do quality work for a good price!
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August 2021 by Adam Jagow
If u want poor quality service and no guarantee on there work and get 30 miles away and car brakes down the owner will say he does not guarantee his work I expected more horriable experienceService: General repairs & maintenance