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November 2023 by Andre N.
I brought the car in for tire puncture repair. At pickup time (7:30am) no techs were available to remount the tire. So off I went to do it myself. 2006 Hondas have only rudimentary tools to get this done. Am 73 with back issues; it was not a fun procedure on a gravel driveway. My knees may never forgive me.This is a business heaving its last breaths of life.They don't know about customer service. Go elsewhere please.
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November 2023 by Sungmin S.
Got oil change done here two months ago - the oil filter was faulty & car leaked all the oil. Needless to say there was a great damage to my engine and it wasn't safe. I always thought convenience was the most important part of getting the oil change done but I have learned my lesson.
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September 2023 by Celia K.
I am always happy with the Mr. Tire location on Fordham! They take such good care of me & don't ever try to sell service I don't need.
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September 2023 by Hazel Doo
We’ve been to this location a few times and with 2 separate vehicles. They are very forthright and dependable. The staff are knowledgeable and friendly. The front desk employee (forgot her name!) was amazing!ETA: just saw another review say all good reviews are friend or family. I’m neither. I’m writing this review because they haven’t pushed services on me I didn’t need to get more money. They’ve done my inspections and oils changes promptly, without any stress.
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August 2023 by Anthony Edwards
On the one hand, I understand the manager's frustration that he can't keep enough qualified help to keep up with customers and I appreciate him discounting my bill because of my experience, but on the other hand, I did have this experience: I made an appointment for today. Upon arriving, I was put at the end of the queue (for walk-ins) because the appointment system really doesn't manage anything - it just lets them know you're coming ahead of time. I was told the wait would be about 1 1/4 hours, so I stayed. My car was finished 3 3/4 hours later. While waiting, I used their Men's room; the toilet looked like it had not been cleaned in a week or so. They provide handy desks, so I worked at one in the waiting room on their free wifi. While working, very loud music came from the shop - I'm not sure if the screaming, angry, profane lyrics meant it was Screamo music or hard rock, but I didn't think it was professional (or courteous). I asked for that door to be closed - the manager did close it and the music was turned down. So, my in-store experience was poor, but the work on my tires appeared to be competent.
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August 2023 by Vincent Raymond
Was told it would be an easy fix and I could pick it up at 3:00 PM on 8/9. Its now 3:00 PM 8/10 they don't even have the part to fix it yet. What was supposed to take a few hours has now left me without a car for multiple days.Update: Was told they would be unable to acquire the part today and it will be ready 8/11.
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July 2023 by Ann Quirk
If you're looking for a place where they tell you they have a tire to fix your flat, and then three hours later (!!!) they tell you they actually "can't find the tire", all while never bothering to call and let you know of said issue, then this is the perfect place for you.Just stay away. Recent good reviews must've been written by their friends and family.
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July 2023 by Delaney Caldwell
I was told it would be an hour wait for an oil change. I had to ask for my key back after 3 hours of waiting. I understand it was a busy day and things may take longer than expected. But I was given no updates on my car or how long I would wait. Every time I asked about the timing, I was told I’d be serviced in the next 10 minutes. I’m very frustrated and feel as if I was lied to. I ended up not getting my oil changed and wasting my day off because no one could be upfront with me. I really didn’t want to leave this kind of review but I’m upset with how myself and my time was treated.
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July 2023 by Maria Susann
Poor customer service. 1st time, a scheduled appt for 100pm. Waited until 245pm and when I approached desk to see how much longer they said they would not have someone until 5pm. Made an 815am appt for the following Sat. I arrived at 810am. At 838 am store still not open and 3 customers waiting at door. Not a dependable shop.
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June 2023 by Grant Sutton
I’ve been going here for 10+ years because it’s convenient to my home. The staff is perfectly nice and the service is fine, but they are operationally very unorganized.The whole shop is also a dump. The store and garage look like they haven’t been cleaned in years - there are spider webs and dust in the waiting area, and even a TV from the 90s that doesn’t work.They typically get the car work done just fine, but can be slow and don’t have a good waiting room to sit in.
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June 2023 by Dina
Grateful service was prompt- went in for an inspection. Wife was I n and out in about 35 min. Lady at front desk was friendly and courteous. Grateful service mechanics language was courteous and mindful of clients in lobby area. Been to other places where it is offensive to my wife… Thank you (reviewed by husband)
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June 2023 by Island Gurl
Went there to have my car inspected after being turned away by East Franklin Street Auto. Was greeted by some of the nicest people. There were no line or wait for inspection. Only complaint is the lobby could use a good cleaning. Go here for your last minute inspections!
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June 2023 by Sargis Karapetyan
I went to get two tires plugged yesterday, one of them less than 1 year old. They somehow left the nail in the older tire, while plugging the newer one so badly, that it went flat again, was completely ruined and needed a replacement (as they told me).When I went there today, the manager started arguing with me that 1) they fixed one of the tires (they didn't the nail was still there), 2) the hole in the other tire was too big (if they thought so, they should have told me before attempting a botched repair) 3) he wasn't even there yesterday to supervise.Anyhow, I had to get two new tires (they said the older one was still too risky to attempt to plug) and the only thing I got was a discount on labor and (almost) reimbursement on the work they did yesterday. This still puts me down at least ~$50 on a new tire which I wouldn't need if they plugged it properly on the first place.No quality of even simple work, no responsibility or accountibility. I wouldn't even trust them with an oil change...
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May 2023 by Joseph Davis
I like to post positive reviews. However, I would not recommend this location. I don't think that some of the staff have the appropriate knowledge or skills to work on cars.I've had three interactions here, and I would not trust them do a decent or even safe job on any future work.
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May 2023 by Hongbin Liu
I had a great experience with Mr. Tire here when I needed to fix a flat tire. The staff was incredibly helpful and got me in and out of the shop very quickly. They were friendly and professional, and I felt like they genuinely cared about helping me out.
