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July 2023 by Tamar Ben-Shachar
Was asking over email about availability of a certain chair and only with a few exchanges it was such a great experience, detailed, helpful and empathetic that I just want to buy more furniture so I can buy through them.
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June 2023 by Barbara Ilie
Ivy helped us with furniture for our patio. She was wonderful to work with and went above and beyond in helping us make our selections. We visited the Chapel Hill location.
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June 2022 by Google user
We had a fantastic experience buying our newest chair from Palette \\u0026 Parlor. Ivy was extremely helpful in all aspects of the process, from picking out a chair to getting it to our home. We'll be buying furniture from them again!
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January 2022 by Charlotte Looby
We had a fantastic experience buying our newest chair from Palette & Parlor. Ivy was extremely helpful in all aspects of the process, from picking out a chair to getting it to our home. We'll be buying furniture from them again!
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January 2022 by Sarah Ridge
Beautiful furniture and great store but I came to leave a review for the exceptional customer service with reliable communication. Ivy cares about her customers.
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March 2021 by Citrine Salon
We LOVE Ivy at Palette & Parlor! The side table we bought from her is so beautiful and we can't say enough good things about the furniture in her store. If you're ever looking for new furnishings for your home or business, we highly recommend Palette & Parlor.
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August 2020 by William D.
This store is a true design gem (not just in North Carolina but nationally - especially due to their robust online offering and incredible design industry knowledge) and the owners (Ivy and John) are absolutely amazing in every possible way - truly the sweetest people.As a principal designer (with a key focus on interiors) at an award-winning national practice, I have worked with countless retailers, supply houses and interiors consultancies. Without question, these folks are my absolute favorite supply partners and I work with them every possible chance I get (note that they also offer trade pricing should you happen to be an architect or designer). Over the years my wife and I have bought several pieces from them at various price points and have always been impressed by their level of service, responsiveness, kindness, enthusiasm and overall product (and industry) knowledge. I truly cannot say enough great things about either the store itself or the people behind it.
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May 2019 by Jesper Rehling Nielsen
The service is personal and dedicated. The chair I bought arrived within the estimated delivery time. I couldn't be more satisfied.
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October 2018 by Beverly R.
So lucky to have this shop local to me. They stock really beautiful, modern, quality pieces of furniture. We have been really happy working with Ivy while furnishing our new space as she is pleasant, knowledgeable about the brands she sells, and simply the best in terms of customer service. She's bent over backwards to help us with the purchase of several items. Palette & Parlour is the best!
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December 2017 by Lise Dupuis
I purchased a gorgeous sideboard online from Palette & Parlor and couldn't be happier with the experience. Ivy was very knowledgeable about the brand which can be very hard to come by in the states. Communication was excellent and my sideboard arrived in California in perfect condition. I'm thoroughly impressed with their design sensibilities and the selection of designers and manufacturers they work with. They will definitely be my go to when making future purchases for my home!
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December 2017 by Lise D.
I purchased a gorgeous sideboard online from Palette & Parlor and couldn't be happier with the experience. Ivy was very knowledgeable about the brand which can be very hard to come by in the states. Communication was excellent and my sideboard arrived in California in perfect condition. I'm thoroughly impressed with their design sensibilities and the selection of designers and manufacturers they work with. Palette & Parlor will definitely be my go to when making future purchases for my home!
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December 2017 by Tim Shearer
Brilliant selection, and it's great to actually be able to buy stylish, high quality furniture in person rather than online.
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September 2017 by Tim H.
I can't speak for the in-person experience since I ordered online, but from my email engagements with the founder of Palette & Parlor, Ivy Simon, I have to say this was my most fabulous buying experience. I had purchased an item that turned out to be unavailable until October and while Ivy could have let me wait, she actually emailed me within 24 hours of my purchase to give me a chance to cancel the order if I didn't want to wait. I really appreciated her gesture and ended up keeping the order. She was very responsive through the entire process and I can't rave enough about my experience. Thank you Ivy and as I had let you know, you have a lifetime customer.
