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January 2024 by J J.
Have shopped here for years but they're under new management now and have turned it into a smaller version of the big box chain stores. Mostly grocery store brands of food and treats and they've switched from paper bags to plastic. Very disappointing.
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October 2023 by rel rel
Have been shopping here faithfully for about 3 years now and always had great experiences shopping in store and online. I also appreciated that it was locally owned. Sadly, it was recently sold to a commercial company. Now the prices are much higher and the website for online shopping is glitchy and never has the items I need, despite them being in stock at the store. Makes sense to still stop by when in a pinch, but otherwise now more convenient, affordable to go to chewy or one of the other big companies.
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October 2023 by David Winters
Even though it is no longer locally owned, I feel the Phydeaux Chapel Hill location is a well run store with a great product selection.I have already bought several items here for my red miniature girl Dachshund, Basil. She loves her Squishmallows shark dog bed, in which I often see her snuggling, sometimes under her blanket. Basil also loves several of the toys I have bought her at Phydeaux (But, I have to be careful when buying her toys because her powerful jaws can tear apart ninety percent of dog toys within only a few minutes). Basil especially loves the cute iced dog cookies that are behind the glass case in store. I most recently bought her four of the several Halloween cookies on sale for the Halloween season. She loved every one of them! Each time I yelled, "Basil, here's one of your cookies," she very excitedly ran over to devour the cookie as fast as possible.One suggestion I would like to make to Phydeaux is to always have in stock several of the Wobble Wag Giggle balls. Basil has three of them, two for the outside and one for the inside. It is her favorite toy! She loves it so much she seems possessed by dog demons whenever she plays with it!
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September 2023 by Jessica Eden
I don't understand what is going on with the rebrand to "feeders". The selection is NOT the same, I'm confused - several of the brands I counted on are now marked down in a separate section, are y'all discontinuing these items? I used to make regular trips to this location but now I do only when I'm already in the area. There are far fewer cat toys and raw snack options. Will this change once the rebrand is complete? "New name, same great selection" is misleading and feels like fraud the longer this takes.
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September 2023 by Helen Navascues
A knowledgeable young woman was very kind and helpful choosing a dogwood. Phydeaux is a great place to shop for my dogs. Helen
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August 2023 by Wren
This used to be my favorite pet store before it was bought out by feeders. Now they never have things in stock, the prices have skyrocketed, and I no longer see any familiar faces. The wet food I buy doubled in price. Find somewhere else to go.
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July 2023 by Emily Ray
So, so sad to write this, but I'm even more devastated that I can no longer find my kitty's favorite toys locally.I used to stop into Phydeaux at least once a week to buy my kitty's favorite toys, food, litter, and "splurge" on cat trees/scratchers. His absolute favorite toys are the "da bird" line and Phydeaux was one of the only places in the area that carried the individual attachments...Every since they were bought, they've been completely out of those toys -- I've asked and staff has told me that they'll be in stock soon, but it has been over two months now and I've stopped in every other week and each time they've been out and their entire cat toy selection gets smaller and smaller...I'm so sad -- I've been into the store at least 5 times now without finding any of the toys my kitty loves that were previously supplied locally by this store only. I think today was sadly my last trip in since the store has gone downhill :/ I loved supporting local and trying to reduce the amount of ~things~ in general that I buy online, but at this point the impact from me driving to the store to find none of the items that I've previously purchased here (despite being less than 5 minutes away) is a more significant environmental impact than just purchasing my kitty's things online...
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July 2023 by Larissa Carneiro
Not a local owned store anymore. Sad. But I am glad that we still have Oliver’s Collar! Shop local, folks!
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June 2023 by Gulzhan Menzeleeva
Agree with previous reviewer. It use to be my favorite pet store. After owner changed a lot of changes. Prices are too high now. It is time to shop online.
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May 2023 by Katze Love
Good selection but half the items weren’t priced. Is this an “if you have to ask, you can’t afford it” situation?
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April 2023 by Esther Cortez
The owner sold the store. It's not amazing anymore. Prices are going up fast. The shelves are empty. Still high-quality food, but I would rather buy from chewy now. The staff is changing. People are being let go. Not human or animal centered anymore. Feeders is just trying to make money fast and changing the store fast.Below is the previous review of how it used to be. I have been a customer for years, and I am now going elsewhere.Amazing store with knowledgeable employees, well trained and educated in pet supplies. Dogs get treats during their visit, and there are lots of rewards for loyal customers! Our dogs ? love all your supplies, and even stray cats approve of several cat items!
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March 2023 by Megan H
Editing my review: my former review was for PRIOR to being sold. Phydeaux is no longer a small, independent business and has been sold to what looks like a Petco/PetSmart knock off. After reviewing their business practices (selling lower quality foods, aggressive rewards sign up tactics, selling small animals including birds), I will not be bringing my business here anymore. My family and friends will be shopping small instead of with whatever it is that crawled into the husk of Phydeaux and took over.Great store with high quality pet items! I really like there's a great range of affordability at Phydeaux that doesn't sacrifice on quality of the products offered. They're always very friendly and helpful, and checkout is always swift! I seriously drive from Durham just to shop here and I 100% think it's worth it.
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March 2023 by John May
Don't believe their web site. They are no longer "an independent, locally-owned pet store". They were bought by Feeders of Louisville in February and are now a member of a major change. Still seemed OK the last time I went in, but I don't doubt we'll see some damage come of this. And I don't like patronizing a chain that sells animals instead of supporting shelters.
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March 2023 by Alex S
Best Guatemalan food in Durham! They also sell a variety of CBD products and do free delivery for orders over $12.
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March 2023 by William Charles
Great variety of products for dogs and cats. Very helpful staff. Best pet store ever.
