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June 2024 by Pat Haughey
Beautiful hotel very friendly staff
Il Palio restaurant is a special place
Great food Great service from Lyle
Front desk Alisha is wonderful
All in all a perfect stay
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June 2024 by Alicia Bergeron
The location was fine and the staff was very friendly. The lobby is nicely decorated and updated, but that's were the niceness ends. The room was dingy and horribly outdated. The furniture was chipped and peeling. The cheap upholstery on the headboard was peeling so badly that I couldn't bring myself to put my head or back near it. The robes where gray and clearly hadn't been replaced in years. There were frenchdoors that opened to an unusable balcony. Water had very clearly been collecting on the balcony and had seeped into the room. So not only did the room smell musty, but the floors were warped and the curtains where discolored from the water. Overall probably one of the worst rooms I've had in years.
Having stayed here, I find it VERY hard to believe that this place has such high reviews without some kind of "magic" working behind the scenes.
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June 2024 by jovan dewitt
Great place they allow dogs as well
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May 2024 by David Robertson
My stay here was pretty disappointing. If signature series means old, then this lives up to that adjective.
The room had “leather” headboards but the leather was cracked and flaking. The bed I slept squeaked like a whining puppy all night. Seriously, at first I thought my neighbor had a dog. I wish I was exaggerating. Then the toilet seat was broken and falling off the toilet.
The service was amazing, but the property itself is not great
Rooms: The room had “leather” headboards but the leather was cracked and flaking. The bed I slept squeaked like a whining puppy all night. Seriously, at first I thought my neighbor had a dog. I wish I was exaggerating. Then the toilet seat was broken and falling off the toilet.
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May 2024 by Mylynn Tufte
This is the second year visiting this hotel for a conference. The dining staff and food were wonderful.
Walkability: Easy walk to coffee shops and restaurants
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March 2024 by Victoria Leach
I am so unhappy living here in the south. I have found nothing but unkind people in my three years of living here. The people are very very different.I’m staying here at the Siena Hotel. I’ve been here less than 24 hours. We arrived yesterday late afternoon and the woman on duty at the desk was SO kind. She even tried to help me with my room last night. March 8, 2024. I’m moving out of Raleigh today. Praise Jesus!!! I thought my journey to my new home would be a lot easier than it has been in the last 17-20 hours.This is a four star hotel. The clientele drive cars which cost more than a starter home. But I can’t get air conditioning in my room. The gentleman at the desk during the wee hours of the morning (2:22 AM on the clock) was SO rude to me. Where I come from I would never ever encounter a problem like this.I have a medical condition that requires me to be in 65 degrees or less. My room is currently 69 degrees. That is like 80 degrees to me. I’m uncomfortable and my body is swelling up from how warm I feel. The man won’t help me. He insists that none of the rooms will get that cold.It’s time to get another place. I demanded a full refund. No offense, but the restaurant isn’t very tasty. I ordered a recommended sandwich that I found inedible. I gagged on the first bite.I want to live somewhere else but I’m an old crippled woman whose brain was fried in 2018 by a medication prescribed to me which was toxic. I can’t drive. I can barely stand up because of the toxicity from that medication. I need help to do anything.I’m sitting here crying miserable in the room because I’m roasting. But this four star hotel won’t help me. I’m waiting for my daughter to wake up and stop my moving day just to relocate me into a more suitable place.Heck, I’ll take a Holiday Inn at this point.I’m sure their employees would be kinder than the guy working the night shift on March 8-9, 2024.Your hotel is one star to me.Food & drinks: Honestly, I would go for an Airbnb. This four star hotel is a one star to me. lol.
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February 2024 by Linda Barsamian
We always choose to stay here on our way to and from Florida. Not only do you get to stay in a fabulous hotel with your dog but you also have an A++++ restaurant on the premises! We highly recommend this hotel and Il Palio Restaurant! Make sure to ask for Kim at Il Palio….she always goes above and beyondand is truly a gem! ❤️
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February 2024 by Gary Riley
Romantic getaway. Beautiful place. 30 yrs old, but renovated modern. Best of old and new. Would be great for a wedding. Rooms reasonably priced. Restaurant is awesome. Lyle is a great server. Food is great. Italian with a twist. Small bar area. Quiet. Room for larger parties.Our room was a corner with two French door balconies. Very large nice marble shower. In room service was easy. Daniel at the desk and Gabriel in service very pleasant. Romance package of strawberries and bubbly with a breakfast voucher. Good price. The beds are wonderful. Rooms spacious and well furnished. We stayed one night. I'd go back tonight. Had issue with the barking pet in the later morning hours of another room and I'd check your charges. Two major things were wrong on ours, but corrected. No pool, older clientele. European flavored hotel. A nice escape. ?Rooms: Romantic. Old world elegant.Food & drinks: Dinner at Il Palo high-end four star resturant. You'll pay for it. But it's so good you'll not complain. Two people $150 with gratuity. Small full bar. Lots of seating in lobby.
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January 2024 by Angela
I am very disappointed after my stay. I arrived at 3:45-4:00PM on a Friday, after an almost 3 hour drive. I was given my keys and information about local food and entertainment.I reserved a Junior Suite, corner room with a King size bed. I went to the room immediately and walked in on a couple in my assigned room (#427); thankfully they were sitting at the desk and lounge chair on their laptops. I apologized for the intrusion and went back to the front desk for a new room assignment and keys. The staff was very confused about why there were people in the room and questioned who they were, but apologized for the inconvenience. When the young man gave me my new keys, he told me that he upgraded my room to a large suite. While I appreciated the “upgrade”, I was very disappointed that I no longer had the corner room as I’m a very light sleeper. Had I been asked when he was making my new keys, I would have stayed in a corner room.Once unpacked and settled, I ordered room service and once again, I was extremely disappointed. I called room service to order a panini sandwich and fruit cup side, at 5:30PM they were out of the necessary ingredients. So I ordered a kids meal grilled cheese with fruit cup and a cesar salad. The salad was inedible, the lettuce was wilted and had so much dressing I only took one bite. The grilled cheese was acceptable but the fruit cup was definitely the star of the show.I assume the layout of the room necessitated the need to have the climate control system mounted in the ceiling above the bed. The vent was in the tray ceiling directly over the bed, every time it kicked on, I woke up. Around 3AM I tried to shut off the fan in hopes of getting to sleep, the best I was able to do was set the fan to “low”, which was still loud enough to wake me up every time it came on.Perhaps I would have slept a bit better had I not been thinking about the room & key issue I had upon my arrival. But every little noise, to include my neighbors enjoying their stay, I woke up panicking that someone had entered my room.The room wasn’t clean to my standards. I have a few photos to show the carelessness in the lack of attention to detail that I believe I should be able to expect from a hotel that advertises itself as a 4-star hotel.Two more small matters that were significant in conjunction with all the other problems encountered. The throw pillows on the couch were literally coming apart at the seams. Rather than removing the pillows entirely, the holes were on the bottom towards the back of the couch, as if it was an attempt to hide the tattered bits. Secondly, the only box of tissues was on the bathroom vanity, the first tissue I pulled out seemed damp. I was surprised by that, so I picked up the tissue box cover and discovered that the box was literally soaked all the way through and the tissues were as well.The overall cleanliness was shockingly poor and it felt as if the attempt to maintain a 4-star hotel completely missed the mark. Between the room/key mistake, the mismatched & degraded furnishings and decor, as well the poor quality of the room has left me over fatigued and dissatisfied with my entire experience.Rooms: The rooms were old, not well maintained for the level expected of a 4-star property. The cleanliness was also a problem as I showed on a small scale in the attached photos. Overall, I would not recommend using this specific location.Safety: I cannot stress enough how unsafe I felt after being given a key to someone else’s roomNoteworthy details: It has the potential to be a fabulous destination, especially factoring in the ideal location to get to any event/activity in the local area.
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January 2024 by Angela B.
I am very disappointed after my stay. I arrived at 3:45-4:00PM on a Friday, after an almost 3 hour drive. I was given my keys and information about local food and entertainment. I reserved a Junior Suite, corner room with a King size bed. I went to the room immediately and walked in on a couple in my assigned room (#427); thankfully they were sitting at the desk and lounge chair on their laptops. I apologized for the intrusion and went back to the front desk for a new room assignment and keys. The staff was very confused about why there were people in the room and questioned who they were, but apologized for the inconvenience. When the young man gave me my new keys, he told me that he upgraded my room to a large suite. While I appreciated the "upgrade", I was very disappointed that I no longer had the corner room as I'm a very light sleeper. Had I been asked when he was making my new keys, I would have stayed in a corner room. Once unpacked and settled, I ordered room service and once again, I was extremely disappointed. I called room service to order a panini sandwich and fruit cup side, at 5:30PM they were out of the necessary ingredients. So I ordered a kids meal grilled cheese with fruit cup and a cesar salad. The salad was inedible, the lettuce was wilted and had so much dressing I only took one bite. The grilled cheese was acceptable but the fruit cup was definitely the star of the show. I assume the layout of the room necessitated the need to have the climate control system mounted in the ceiling above the bed. The vent was in the tray ceiling directly over the bed, every time it kicked on, I woke up. Around 3AM I tried to shut off the fan in hopes of getting to sleep, the best I was able to do was set the fan to "low", which was still loud enough to wake me up every time it came on. Perhaps I would have slept a bit better had I not been thinking about the room & key issue I had upon my arrival. But every little noise, to include my neighbors enjoying their stay, I woke up panicking that someone had entered my room. The room wasn't clean to my standards. I have a few photos to show the carelessness in the lack of attention to detail that I believe I should be able to expect from a hotel that advertises itself as a 4-star hotel. Two more small matters that were significant in conjunction with all the other problems encountered. The throw pillows on the couch were literally coming apart at the seams. Rather than removing the pillows entirely, the holes were on the bottom towards the back of the couch, as if it was an attempt to hide the tattered bits. Secondly, the only box of tissues was on the bathroom vanity, the first tissue I pulled out seemed damp. I was surprised by that, so I picked up the tissue box cover and discovered that the box was literally soaked all the way through and the tissues were as well. The overall cleanliness was shockingly poor and it felt as if the attempt to maintain a 4-star hotel completely missed the mark. Between the room/key mistake, the mismatched & degraded furnishings and decor, as well the poor quality of the room has left me over fatigued and dissatisfied with my entire experience.
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December 2023 by Lee S
The state of our room was pretty bad. The wallpaper was peeling and discolored. Some of the fixtures were rusty.
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December 2023 by Nikki S
The state of our room was pretty bad. The wallpaper was peeling and discolored. Some of the fixtures were rusty.
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November 2023 by kam1996
Our wedding anniversary coincided with a work conference. We chose this place based on reviews and we were not disappointed. The staff was extremely helpful and professional, room/bathroom was clean and as expected, (the bed was too soft for us). The Restaurant was a pleasant surprise, the staff and Executive chef made our anniversary dinner special, we chose the tasting menu and that is THE WAY to go. We will be back
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October 2023 by Wesley Kierstead
This hotel is quaint and beautiful with a great in house Italian restaurant. Great place!
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October 2023 by David Rimmer
Very happy we chose the Siena for our trip. Loved the hotel and restaurant.
