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January 2024 by Richard Vilasi
My daughter took her vehicle to this facility for repair . She explained the issues she was having with the transmission. She also expressed how the vehicle was older with a lot of miles and felt that the vehicle would not be worth paying more than $2000 for the repair and requested an estimate. They called her and told her the vehicle needed engine repairs not transmission at the cost of $1200. Trusting in this facility and not being a mechanic she allowed the repair. She later received a call saying some additional Items were needed and it was now going to cost $1800. Due to the fact that she was already in $1200 she felt she had no other choice but to ok the $1800. After receiving a call saying the repair was complete she arrived to find the bill was $2100 of which she paid. While attempting to drive the car home she immediately found that the vehicle still had the transmission issues she complained about initially. When she returned to the repair facility she met with the MGR and the proceeded to go for a ride together. They then took the vehicle back in the shop diagnosed it and told her the vehicle had a " intermittent " transmission issue and the cost of the repair could be as high as $3500. It appears to me after hearing what was said by my daughter and what the MGR told me they addressed the obvious issues without addressing the complaint. The MGR told me the vehicle was in rough shape and had a lot of issues which would require extensive repairs ($$). I then asked why they didn't recommend that she might look to replace the car since she expressed to them in the beginning she felt the that the vehicle was old was not worth that much money. The MGR then told me that they don't do that. At that time I realized that they fix cars and don't sell them so it is my conclusion that if you want a fair assessment and a proper diagnosis of your vehicle, including whether or not a vehicle is worth the repair this would not be the place to take it.
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September 2023 by Ashley Zanders
Over the last few months I’ve taken my car here several times for mainly tire related issues. They have always taken great care of my car here & are incredibly friendly. I couldn’t be happier to have a reliable shop in town to go to!Services: Tires
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August 2023 by Alicia Montero
I’ve had multiple experiences over the past few years where I’ve been quoted for “problems” with my car by this company and have gone elsewhere to discover that there was no problem. It saddens me to say that in my experience, this mechanic is not trustworthy.
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August 2023 by Kota
The people who work here are so kind they are also able to work it out to where it is in budget and gets me up and out the door ????
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June 2023 by vito dunston
Dropped my car off and was told it would take 2 days for them to finish work on my car took a week was quoted 1400 was changed 1800 went to a mechanic aroud the corner and found out they after Was charged for a tie end rod they never replaced also an alignment they never did. She is a straight rip off
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May 2023 by Melissa Redick
I have always had great service here. Much better pricing than other shops. They gave me 3 different options when it came to getting new tires which I appreciated because it allowed me to choose what price was best for me. They usually have a full schedule but if they are available they make great work and time of whatever you need done. I believe it's woman owned and operated which is pretty awesome considered there isn't much women in this field. I've never had any issues with their work. So overall I'd say this place is great. If you're lucky enough to get Cathy to work on your vehicle, you know you're getting top quality work done.
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September 2022 by vinnie johnson
Great and outstanding customer service. Extremely helpful and friendly. Gave opinion and enlighten me on a lot of things about my vehicle. Completely happy and satisfied with Visit and service. Staff was great. Gina and Kathy are awesome. Made 2 new friends with them. Will stop by just to say hello to them. Will make it a point!!. I'm sold on them.Service: Auto maintenance
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June 2022 by Jameka Edwards
My husband called them to try and schedule an appointment for a front end alignment on his car and the lady was very rude and hung up in his ear while he was still trying to ask her a question.
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June 2022 by Cody Allen
Had a wonderful experience here. Kathy took very good care of my car and was up front about what was important!
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May 2022 by Caleb Darr
Triangle Tires is a great local auto shop that makes you feel at home when you walk on the door and is more affordable than the auto shops in Chapel Hill.
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March 2022 by Stephen L.
Dependable and good value. They've handled all my basic car needs ever since they opened -- tires, oil and fluid changes, inspections, brakes. I've used them for other repairs and work (axles, suspension, radiator) but occasionally I take the strange problems to the dealership. They've been better about fixing things the first time than any other mechanic I've used, but on a couple of occasions when something wasn't exactly right the first time, they've made it right. If you have any prejudices about female mechanics, set them aside. Kathy's been working on cars her whole life, and she's got as much experience as anyone. And the important thing is, they're honest. They won't upsell you or do unnecessary work. Edit: I saw a couple of bad reviews about work not getting done on time. Yeah, on a couple of occasions, something wasn't finished when expected because they got overwhelmed with other things. Just don't get mean with them (that's their one rule), and they'll get to it as soon as they can. Take it as a good sign that other people go there too and that they try to handle urgent requests.
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November 2021 by Les T.
I've been a customer for many years and have never had anything but great experiences with the owner and all of the employees. They are warm, helpful, personable, and honest. I drive past every shop in Chapel Hill and Carrboro to do business here (e.g., serious repairs, tires, inspections) and it's where I have my cars towed after breakdowns. I trust them with my new cars and jalopies alike. If they don't think you need to replace a part, they won't replace it unless that's what you demand. If you want to do business with people who will not rip you off and will do the best thing for you, this is about the only place in the area that has consistently met that description in my 14 years here. Finally, this shop has a very racially and ethnically diverse customer base. Over the years, I've sat in the waiting room with many Hispanic customers and people of color, all of whom were treated warmly and as equals. You get to hear the mechanics and receptionist talk to everybody when you are in their waiting room. They sound exactly the same from one person to the next.
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November 2021 by Scott Crews
yes!! very good! I bought tires here, the install went great, so i came back for an oil change.. excellent!
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November 2021 by DaButcher
Rented a uhaul there. Very friendly staff and quickly had truck ready to go
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September 2021 by Franchesca Hardamon
The service that my husband and I received is AWFUL. We spent 45 minutes at this establishment trying to get the uhaul we rented for this weekend. Before even that, we had to call several times with conflicting answers being thrown at us. We don’t have the equipment we ordered to help us move and they did not disclose that until we were there picking up the vehicle. They didn’t even know which vehicle we were supposed to be in. This is the most disorganized and unprofessional experience I’ve had in a long time. I am very angry and this entire situation has cost us valuable time on an important weekend. I would NOT recommend them.The owner did wake up and help us on the phone outside of business hours and we do appreciate that.
