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February 2024 by Robert Cochran
I will be finding a new pharmacy. I tied calling to see if my prescription would be filled soon as I have an infection around my eye that is getting worse by the hour and I was told by a doctor it should be treated ASAP before spreading to my eye. Urgent care called in my prescription about five hours ago and I'm still waiting for a message saying I can come pick it up. After waiting on the phone for who knows how long (I got the message saying there was only one person ahead of me) I got a ring tone, but it was never answered so I wasted my time and I don't know when I may get the needed prescription. This is poor service and I don't know who the blame. I don't necessarily blame employees as maybe it is totally management's fault. I will now look for a private pharmacists as Walgreens can't be depended on and their service is horrible, at least at this store.
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January 2024 by Kevin Smith
Bad service and very rude.I wrote a very detailed review about my experience but it magically disappeared a day later. I'm not going to rewrite it but I will keep submitting this one star if you keep deleting it.
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December 2023 by Anne Kelly
Thank you to the pharmacy staff for helping me today with my vaccinations. They were so kind and patient. Their expert guidance saved me time and helped me to safely determine what I needed. Like many pharmacies, they were very busy, and they took the time to truly assist me!
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December 2023 by Andrew Taylor
Called to order an emergency dose of my brother’s heart medicine after he unexpectedly got covid and had to stay in the area a week longer than planned. Pharmacist told me it was fine, arrived and they said they were out of the medication and that there was nothing they could do, told me to call around. Just, pretty cold experience for medication he’s dependent on and not to mention the contradiction from my call not 24 hours earlier?
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November 2023 by Amy Baker
I’ve never been in this store before, and I’ll likely not be back. I was coming from a local appointment and stopped in for an item that was listed as “available at this store for pickup” in the Walgreens app. I walked to the area I thought the item would be in, but couldn’t find it. So I found an employee, later found out she was the manager… I asked her where I could find the item. Firstly, she looked annoyed I interrupted her from pulling clearance tags. Secondly, she pointed me to the same aisle I was just on (she didn’t walk over there with me). I told her I was just there and couldn’t find it. Her snippy answer was then we must not have it. It’s not an issue that it wasn’t there, but why not walk over to that aisle with me…she wasn’t with a customer.
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November 2023 by BIN LI
The worst pharmacy ever. They don't know how to handle their work. Sad!
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November 2023 by Rychelle R.
Write a Review for Walgreens After yet another bad experience at a Walgreeens, and at this one in particular, I felt compelled to write a review. I do hope someone is reading them and listening to customer complaints, which go back a long way here on yelp. My complaints are mainly about the pharmacy and its rude pharmacist, who gave her name only as Samantha. 1) Two months ago a made an appointment for a covid booster and a flu vaccine. I arrived on time for my appointment, but was told that the pharmacist was about to go to lunch and that I'd have to wait 30 minutes to scheduled receive my vaccines. Mind you, the pharmacist does not administer the shots, and needs only to review the syringes before the medication is administered by a tech. I had a confirmed appointment that had been on the books for a week. Perhaps the pharmacist could have taken her break before my appointment or after? Perhaps she could have quickly checked to doses so that my appointment would not be delayed. But she decided that her break should be during my appointment, and that I should wait for her. This is how she, as a representative of Walgreens, values their customers. 2) More recently, I went in to pick up two scripts. I duly stood in line waiting to be called to the counter. Samantha, the pharmacist mentioned in the previous incident, was staffing the window. She called me forward, turned to chat for a minute with her colleague while I stood there waiting, then turned back toward me and said loudly (through the plexiglass) that I should return to the line because she had another customer. As loudly as she was speaking, I assumed she was talking to someone behind me, since no one else was in front of me in line. But she said it again, ordered me back to the line, and invited a seated young blonde woman to take my place. Samantha could have asked a colleague to take the woman at the next register, which was operating and free. She could have stepped to that register herself and apologized as she asked me to wait for a few more minutes. When I suggested this, Samantha became combative, and asked me if we were going to "have a problem," as if I were an unruly customer and she intended to call authorities. At this point she told someone else to ring me out, who then had problems doing so. This second employee took my scripts back to Samantha, who tore open the sealed bag, opened my script bottle with her bare hands and without wearing a mask, then recapped it, placed it back in the bag, and had the employee give it back to me. I inquired as to the nature of the problem, and was given a garbled excuse. I am unsure that I will take this medication, and will ask my doctor to send a new script elsewhere. Long, long story short, Samantha is a mean Karen who has no interest in customer service or really in doing her job as a trained professional who must also represent well the company she works for. She is unkempt (for a pharmacist whose personal cleanliness is central to keeping patients safe and healthy) and agressive. She is a bully and is unprofessional. From other reviews, it seems that all of the Chapel Hill Walgreens are in a good deal of personnel, professionalism, and morale trouble.
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September 2023 by Soni P.
This Walgreens store has terrible customer service at its pharmacy location! they always get the prescription wrong and take over a day to fill the prescription. The 2 women who work at pharmacy are extremely rude to talk to. It is a pity it is allowed to stay open!
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September 2023 by Beth W.
If I could give zero stars I would. I have pcos/endo and CANNOT miss a dose of my birth control or I get extreme breakthrough pain and bleeding. I sent them the rx OVER SIXTY days before I needed it refilled. They didn't have it ordered apparently because a week before I was supposed to pick it up they send me something about it being in order/delayed which I assumed they'd have it on time. THEY DIDN'T. I have spent all day trying to find a pharmacy to fill this medication and found nowhere since this pharmacy didn't do their job and order it ahead of time. So now i'm going without my medicine. I will never go to a walgreens again period.
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August 2023 by Bumi Oh
Thank you for your kindness and assistance! I was able to complete my application before the embassy’s closing time and we got her passport issued successfully.
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June 2023 by A E
Friendly staff. pharmacy is not 24 hour since Covid it’s been closing at around 6 PM during weekdays to get into the parking lot. It’s coming from the north on East Franklin. It’s helpful to turn in at pierros next door and come around the back to avoid having to wait at the light on Estes.
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June 2023 by Irmary Perez
Staff is rude. Prescriptions are never ready on time or completely fulfilled. They email you the prescription is “ready” after the pharmacy is closed. I brought good rx coupons and they were not honored because “they are not guaranteed “ even tho it did not say anything on the coupon itself and it specifically said “Walgreens” so I ended up paying way more. Ridiculous. If you want your meds quicker, you need to go in and wait (which defeats the whole purpose of sending them straight from the doctors office…)
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June 2023 by meri m
The 2 female pharmacists I dealt with today were some of the most unhelpful, useless and obnoxious employees I've dealt with in years. There was a problem with my rx and they both refused to help me at all. They said my rx was "unauthorized" in their system and they didn't have my dosage anyway. They had "no idea" when it will be back in stock, wouldn't contact my Dr, wouldn't transfer my rx to another pharmacy or see if any other Walgreens had it in stock. I finally asked one woman if they help customers at all, and she just walked away.! Stay away from this garbage pharmacy. I'm actually disgusted enough to call corporate.
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June 2023 by Meri M.
The 2 women I dealt with at the pharmacy were the most useless and obnoxious employees I've dealt with anywhere in years. There was a problem with my rx and they both refused to help me at all. They said my rx was "unauthorized" in their system and they didn't have my dosage anyway. They had "no idea" when it will be back in stock, wouldn't contact my Dr, wouldn't transfer my rx to another pharmacy or see if any other Walgreens had it in stock. I finally asked one woman if they help customers at all, and she just walked away.! Stay away from this garbage pharmacy. I'm actually disgusted enough to call corporate.
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May 2023 by Ben James
The person working at the counter hit “accept” on all the Walgreens promotional prompts on the card reader when I was trying to check out AGAINST MY APPROVAL. I will never shop at this location or Walgreens anywhere else again.