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November 2023 by Mark Soderstrom
One hour call wait times to speak with a banker. Website feedback buttons don't work. Obviously not concerned with their customers experiences. I do like how the everyday checking account comes with an automatic savings account though.
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September 2023 by DELETED USER Orlando Chen
Long wait Friday afternoon…. Takes too long to fax documents. But Natasha here was pretty helpful. Thanks her so much!
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August 2023 by kathleen pavlik
Came into the bank around 9:15 today. First they wanted to sign me up to wait in line for a banker but the software was not working. But I did then get a banker pretty quickly. So I needed to make a large wire transfer for a home closing tomorrow. So Bennett and I put everything in. He said it should appear before 2 pm. Well at 4 I luckily called to see why it had not appeared in the lawyers account. The person I talked to put me on hold and came back a few minutes later saying okay it should appear soon. I said you mean it had not left the branch? He said it was a fail safe process that these had to be approved. But then you have another process that it would have been approved before 5pm. So the bank would be closed and I would not know what happened. My son by the way made his transfer an hour or more after mine and it appeared at the lawyers account an hour later. And you charge $40 for this “service”? I think Bennett did his job. Someone above him is not checking their pending transactions. Very poor customer service. We have at least 20 business and personal accounts with you. Tell me why I should stay with Wells Fargo.
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August 2023 by Orlando Chen
Long wait Friday afternoon…. Takes too long to fax documents. But Natasha here was pretty helpful. Thanks her so much!
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May 2023 by Carl James Buehler
Mr. Eric & Mr. Thomas were wonderful people at helping my brother & I out with our paperwork we needed to get done yesterday. This is why I gave Wells Fargo Bank 5 stars. I hope that Mr. Thomas & Mr. Eric get paid their money's worth & the some for a JOB WELL DONE!
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February 2023 by David Mozier
This bank is attempting, successfully so far, to steal money from our community road association. Consumers beware!!!Update....I responded to "nick" and got nowhere.
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January 2023 by Tanner Hock
Joseph Kiarie provided excellent, friendly, and efficient service to me in notarizing multiple documents today. Very helpful!
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November 2022 by Dareece Darden
Poor customer service. I waited over 10 minutes for someone to help me with notarizing a document. No one came to help. A bank worker finally came into the bank, said hi, and went in to her office and did not come back out until I left the bank without being helped. Once I was outside, she came out of her office to help the last person in line. Never had such poor service from Wells Fargo. I am strongly considering moving my account elsewhere.
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July 2022 by Loving Daddy
Wells Fargo gave me the worst banking experiences ever, although for years I have tried to give them chances again and again thinking those unpleasant experiences just happened on one clerk with a bad mode at that time, but I gradually realize it is actually a culture. This branch is worst branch among this area. As now I even have a headache to enter this place. Examples: 1. They messed up my checks after deposit by debiting out more than 5000 without an explanation, it took me almost half years, calling the head quarters, went to the branch for a few times, finally to get the check list that have been deposited. 2. Every time you go no matter of what, the staff or the manager, especially manager Louis, tried their best to kick the ball back to you. I was called by a great Charlotte Branch banker after five yesterday that I need to come to a branch for a couple of fake checks against my account. I came at 9:30 this morning, one lady talked with me and asked me to come back in the afternoon, I said it is urgent, then she transferred me to Manager "Louis", he spent with me for a few moments and told me to come back at 3:30pm, I refused by the nature of this emergency, finally he did put a block on my account and called the fraudulent department, it total only take him around ten minutes to finish those. I had experience with him before, knowing he always not want to do anything, does not want to help. 3. The bank structure is clumsy and bureaucratic, I never got a time that your issue would be solved with a phone call. you might need to prepared to tell your case to multiple persons in multiple days again and again. 4. they are not lawful, I had the bad experience of PPP loan last year, they denied your application without telling you where is wrong, no one care to give your an explanation, I called Wells Fargo more than twenty times about this. Finally I called the SBB of the government, they said the bank has no jurisdiction of denying the loan. But it was too late.
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February 2022 by Brian B
Do Not use Wells Fargo and Do Not use this branch if you can if you can at all avoid it.I chose Wells Fargo as the bank for the small business that I am opening in town. After opening an account as a first step I then went on to set up my business and integrate my banking information into all my e-commerce platforms and client accounts. When we went to open our business this month Wells Fargo had for some reason closed our account without notification. We got no written notification, no email notification, and no phone call of any kind.When I went to resolve the issue at the bank I was told that there was no way to open the account back up again. Evidently the Wells Fargo fees had put the account in the negative by THREE DOLLARS so they closed the account. It will now take us months to set up a new account and integrate the banking information across our platforms and our clients. This is months that our staff will not be getting paid simply because Wells Fargo fees put the account in the negative by THREE DOLLARS while we were in our startup phase.DO NOT use Wells Fargo if you are a small business. They do not care about small, locally run companies. You won't even get the courtesy of a single phone call to resolve a problem. I had used Wells Fargo for various businesses since the 90s but I will never use this bank again for any reason. Avoid them at all costs.
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February 2022 by Chris Pratico
UPDATE: Wells Fargo contacted me re: this review and promised to make it right. After reopening this case, the customer service agent I spoke to admitted that Wells Fargo failed to do their job correctly and was at fault for not providing the service they were contracted to do. However after validating our real monetary loss due to their incompetence and confirming that Joseph failed to do his job they offered us $50. This was an even bigger slap in the face and basically means that I'll need to take them to small claims court to get my money back. I repeat my warning to stay clear of this branch, the people employed there and Wells Fargo in general.Original Review:Stay away from this bank and branch. We used their notary services and the banker, Joseph, signed the forms incorrectly and almost cost us a home purchase. We had to travel 3.5 hours and spend hundreds of dollars to fix their mistake. They wouldn't own up to their responsibility and refused to take any corrective action even after speaking with corporate. Find a better financial institution, like NCSECU.
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September 2021 by taylor English
Lack of empathy
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September 2021 by David Peters
Shout out to "James." I have no idea what his last name is or his position is, but he was great. He had the best customer service skills and as I arrived at 4:59 P.M. (like any habitually late person would), he allowed me to come in and complete my transaction. James, you're the best!!
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June 2021 by Whitley Nicole
Never too long of a line. Clerks are very professional.
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February 2021 by Pablo Picardo
Excellent service and very nice people, I recommend going to this branch.
