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January 2024 by Cecilia L
Great service. Helpful and friendly staff. Easy appointment scheduling by phone
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December 2023 by Justin “NSSTIG8R” Grill
I've been taking all my vehicles here for basic maintenance services, oil changes, tire rotations and balancing, etc for years. Always have had super nice and prompt service, friendly staff at the counter. Have not had any issues with after the service with misplaced parts or caps left unclosed as you sometimes can get with those quick places. Will continue to bring my vehicles here with this staff in place!
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November 2023 by Shantell Maddox
The car care center guys are so knowledgeable and helpful. I thoroughly enjoyed my time there and the interactions with all of the employees
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October 2023 by Josephine Mauck
They're always friendly and knowledgeable! They've helped us out a lot, we appreciate the hard working crew here!☺️
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September 2023 by Laurie Jackson
I had a last minute car window emergency on a Saturday. There was only 30min left before AAA closed, and Daniel went above and beyond to help me. It was raining and my drivers side window was stuck down, with no way to grab it. He took apart my door and slid the window up, till I could make a later appointment. Thank you so much Daniel! I greatly appreciate it!!
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September 2023 by Annie West
Super friendly and professional from front desk to s rvice tech. Helped me with diagnosing bolt in my tire. It was 5 pm Friday Labor Day weekend. They were all booked so i had to find tires elsewhere so i wouldn't be stranded. I have also used them for new a battery.
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August 2023 by Colt Richmond
I'll preface this by saying that this could 100% have been an isolated incident. But my experience with this shop couldn't have been worse.I inherited my car from my grandfather. It had an immaculate record, and was running perfectly fine. Then, the engine just shut off. Bummer. I get AAA to tow it to this AAA Repair Shop.First, they told me it was the throttle body. $1800. If that's what it took, fine. The car is barely worth twice that, but I'll do what I have to. Then they said it was the computer and it'd be another week and another $500. Long story short, it took them OVER A MONTH to get the car running at all.Then, they tell me 4 of 6 ignition coils had melted and there was a misfire in one of the cylinders. Now, I'm no expert...but clearly, neither are they. If my car had 4 melted ignition coils and a misfire before it stopped working, it would've spat out a check engine light and a code at some point. Keep that in mind for later.So they try to replace the fuel injector for the misfiring cylinder twice. Another week. Then they send the computer back to their rebuilder. Another week. He finds a bad solder joint. They get the computer back, put in some miles, and it's working. Great...after almost 2 months, I have my car back.THE DAY AFTER THAT, with less than 30 miles driven from the shop my check engine light comes on. Both of my catalytic converters have failed. Leading cause of that? Unburnt fuel leaking from an engine misfire/bad fuel injector. This is a problem that should've been caught, anticipated, or at least checked either by AAA techs or by the 3rd party they used. I called them and said that IF THE ISSUE was unburnt fuel clogging and destroying the catalytic converters that I'd had replaced LESS THAN TWO YEARS AGO, I demanded it be paid on their dime because it was a direct result of their/their 3rd party's incompetence. I was told "that doesn't sit well with me", but that they'd be glad to take a look at it for no charge.That's like kidnapping a child for 2 months, I pay a $2,600 ransom, and I let you know that you traumatized my child, causing more damage. Then you say you'd happily take a look at my child, then charge me to fix the damage caused. Hard NO.So I took it to a more reputable shop. Turns out, while they were holding my car for almost 2 months, charging me $2,600 for it, they also:1. Killed both catalytic converters, causing more than $2,600 in damage2. Missed or caused (genuinely not sure or interested which) a coolant leak, requiring my radiator to be replaced (confirmed by multiple shops).3. Missed a crack in my exhaust, causing emissions issues.4. Missed or caused (genuinely not sure or interested which) leaks from valve covers, both of which need to be replaced to avoid further damage to engine/exhaust system.All told, I gave this shop nearly 2 months' time with my car and $2,600. In return, they gave me a car that worked fine for ~30 miles, then needed roughly $4,000 in additional repairs, some of which were directly caused by the actions of the AAA repairmen and their 3rd party partners. And when I asked them to cover damages caused by their repairs, ONLY if it could be reasonably assumed that the damage was caused by their repairs, they told me it "didn't sit well" and they had no way of telling if it was caused by them or an older issue. They actually insinuated that having 4 melted ignition coils, one (maybe?) bad fuel injector, and a misfire, might be an older issue despite NO Check Engine light ever showing before the car stopped running.I was never angry or aggressive with anyone there. I'm sure they were only working to the best of their ability, and I appreciate that much. There's your one star. But if you're out of your league with a certain car, admit it. Don't cause nearly twice as much damage as you repair, then deny responsibility. If I operated a business like this repair shop, I would be embarrassed to the point of shutting down. I've been a
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July 2023 by TheRealMichelle RDevon
I'm sick today. I was running late 15 minutes. With an attitude they say oh you have to wait an hour to 2 hours from my original appointment. My doctor's don't even act like this.
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June 2023 by Curtis Allen
Would not install new, in-box parts I brought. Obviously (in my opinion) so they could sell marked up ones instead. As a long time AAA gold card member I am incredibly dissapointed.
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April 2023 by Jed Hammond
Requested oil change, tire rotation and state inspection. Check in was quick. Vehicle was ready when expected. Only negative was oil on bumper and front grill. Also oil dropped on garage floor overnight. The service tech should have spent a few seconds to clean up properly. Apart from the mess it creates a bad impression.Services: Auto maintenance
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April 2023 by Richard Zalewski
did not put air in tires as i requested. they told me they would & when i picked the car up was told they did. warning light came on at the start. tires were about 10 psi under.Services: Electrical
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March 2023 by Andrea S
I came here to buy a tire for my car nothing fancy / new. My tires are basic common tires you can find anywhere. They tried to charge me $355 plus fees for a tire i know i could get a lot cheaper. Their prices are super sketchy. However I was in a really tough jam because I needed to get to work (medical personel). My husband decides to go there for me and they say 200$ now (how odd, money hungry, and look at that price drop). We take the 200$ even though thats still pretty much extortion. On top of that they say they have to order my tires bc its not in shop and it'll be here sunday (3/19); come to find out they're closed on sundays ...So now in addition to punching the air im still a sitting duck. Unless you have no other choice i'd steer clear .. bring someone with you ..Service: Tires
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February 2023 by Carol June
My husband and I had a 10:30 appointment this morning (2-23-23) to have the battery check. We waited for about 2hrs when Michael told us that they had checked my car and said it was the battery. He gave us a moment to discuss the option to replace it or not. We gave him the okay to replace it even though it was pricey ($531). We waited for another hour and some. I went to see if it was ready( assuming it was) another service writer checked on the car. He said that they haven't started on it yet! A 10:30 appointment lasted until 1ish. We left with getting it done because husband had to go to work. Got a phone call from him saying the technician quoted me a price for someone else's black BMW. My car is white. What ?! Wasted ALL that time for nothing. I am not understanding how this could've happened. Feeling sick about this place.
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February 2023 by Lindsay Hofferberth
Don't waste your money. I went here and was nickeled and dimed. I went to a smaller local shop for a problem that AAA laughed at. Turns out AAA put the wrong spark plugs in my car and it was causing a misfire. Worthless!
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February 2023 by B W
i had to get some unexpected and expensive work done on my car and Michael was extremely patient, informative, and kind. Additionally whoever worked on my vehicle went out of their way to fix a loose piece in my car which they didn’t have to. The professionalism etc I experienced will definitely have me coming back I appreciate everyone who helped!!
