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January 2024 by Shea Dunham
Beware this place is dishonest. My mom (African American and 75 years old) took her 2008 lexus suv in for inspection. They said that car failed because it needed 2 tires, battery, and a power steering leak. They quoted her 2000. I told her to take it to my macanic in Liberty NC. We took it to them they said NONE of the things they said was wrong were wrong. But my macanic found that she did need a water pump. It cast 700.00.
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October 2023 by Rob Van Dyke
I've been going to this location for many years and will no longer be a customer. After $1300 worth of repairs I questioned why there was a $39.99 fee tacked on the end for "Supplies". I asked why this was not part of the itemized costs and the service advisor Javier Ortega said its for rags, oil, oil disposal, etc. The repairs I received were brakes and a wheel bearing and when I get oil changes done there, oil disposal is part of the itemized costs. When I questioned further the service advisor said they were taxes but when I said Sales Tax was a separate charge on the receipt he pivoted and said they are environmental fees. To be charged arbitrary fees like this is unacceptable, especially after receiving a text saying my car was ready only to get there and they forgot to do the state inspection I requested. I would not recommend going here any longer.
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August 2023 by Josh Kaye
Came in with a mystery issue with a rental car in the middle of a day long road trip. Sam the manager went out of his way to make space in a packed schedule and the crew worked their butts off to help us out, even though they were shorthanded. Eventually discovered that a gas station had sold us contaminated gas, and the car could not be fixed, but guided us and helped us immensely on a resolution. They're the best. ?????
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August 2023 by Bishop Rikor
Very good service, helped us when we were stuck in the middle of a road trip when they had no obligation to do so.
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July 2023 by Michael Barker
Call me on the morning of my service to tell me their Lyft service isn't available which was clearly available on the website when I booked. It was clear I could get a ride home. I almost fell for a 50 dollar balance and rotate just to get it done today. Wow. Can't believe AAA associates with this business. Do not recommend.
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July 2023 by Michael Spangler
We always have great service at this location. Worked with Sam and he was exceptional and very courteous.
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June 2023 by Caitlin Tucker
I was here for an annual State Inspection; Sam (store manager) was very welcoming and so kind. The service quality was truly exceptional and the execution Sam made to get me in and out as fast as he could leaves me incredibly satisfied with my experience back at this location, yet again. Highly recommended, ask for Sam!
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May 2023 by Robin Carter
Employees claimed to have preformed a diagnostic on the car, however I still had to receive a second opinion. They over charged me for services that wasn't preformed, but they taught me a valuable lesson. That lesson is to educate myself a little better the field.Services: General repairs & maintenance
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March 2023 by Josh Filchock
Despite the costly repairs, I was very satisfied with my time here. Sam did a very good job and was very nice. He definitely knows what he’s doing. I had an appointment in the early morning and the coffee station was clean and spotless, as well as the bathroom.
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February 2023 by Josh
Despite the costly repairs, I was very satisfied with my time here. Sam did a very good job and was very nice. He definitely knows what he’s doing. I had an appointment in the early morning and the coffee station was clean and spotless, as well as the bathroom.
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February 2023 by Michael Carrigan
Service was great. Amount of time for Service was much shorter than expected. Personal were professional and courteous. Pricing was good.Services: Tire rotations
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January 2023 by Guy O.
My old car died its final death at this AAA, and the staff communicated perfectly. They were really helpful with the decision to call a junk-truck to get the car, and they even helped me make the arrangements. Top-tier customer service experience.
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November 2022 by Lisa Glassman
DO NOT go to this location, they are shady and dishonest. I brought my car in for State inspection, only to find out that my turn signal wasn't working....meanwhile, I watched through the glass as one of the technicians stripped one of the screws and broke off a piece of plastic that holds the panel in place. Not only did they not admit they did it but said they were afraid to touch it since they didn't want to break it. Meanwhile, I watched the technician do it!!!!! The damage had already been done. Also, they made me pay in full, even though they damaged my car and never fixed the lightbulb to the turn signal. I took my car to another place immediately following who confirmed that they not only stripped one of the screws but actually broke off a piece of plastic. RUN from these dishonest people. I will be calling corporate!!!!!!!!Service: Vehicle Inspection
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November 2022 by Mark Gillett
I loaned my 2002 Mustang to a family member several months ago she is a 73 yo teacher with no automobile knowledge. She called me that it would not shift. She has a AAA member and had it towed to pineville aaa car care. Many overpriced services were offered. I need to add the car has less than 65000 mi on it and has always been garaged. They told me there would be a $150 diagnostic fee. I authorized this they then came back and told me it was a wiring issue and would require 1to2hours to repair I should also add I do not live in the area. I authorized the repair. And within minutes received a note that the car was ready to be picked up. Total cost over $500. I would certainly consider them dishonest at best
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November 2022 by Wanda Hargett
These folks are so courteous and pleasant everytime I go there. Very knowledgeable in what they do and make you feel comfortable with having your vehicle served there.
